Patient feedback reflects a predominantly positive experience with the practice, characterised by courteous communication, compassionate care, and responsive staff. Patients consistently praise the booking experience, noting efficient appointment scheduling and welcoming reception interactions. Medical professionals demonstrate attentive listening and provide clear explanations during consultations, contributing to patient confidence in the service. Continuity of care is evident, with long-standing patients appreciating consistent support and professional guidance.
However, some concerns emerge regarding appointment delays and waiting times, with patients reporting instances where scheduled appointments ran significantly behind schedule. A minority of reviews highlight reception staff unprofessionalism and dismissive care approaches in specific cases, including registration process issues and perceived lack of patient follow-up. One patient described a particularly challenging experience involving registration delays and reception staff conduct during a medical emergency.
Overall, the practice demonstrates strong commitment to patient care through supportive team interactions and professional service delivery. While the majority of feedback is positive, addressing appointment punctuality and ensuring consistent reception standards across all interactions would further enhance the patient experience.
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Patient feedback reflects a predominantly positive experience with the practice, characterised by courteous communication, compassionate care, and responsive staff. Patients consistently praise the booking experience, noting efficient appointment scheduling and welcoming reception interactions. Medical professionals demonstrate attentive listening and provide clear explanations during consultations, contributing to patient confidence in the service. Continuity of care is evident, with long-standing patients appreciating consistent support and professional guidance.
However, some concerns emerge regarding appointment delays and waiting times, with patients reporting instances where scheduled appointments ran significantly behind schedule. A minority of reviews highlight reception staff unprofessionalism and dismissive care approaches in specific cases, including registration process issues and perceived lack of patient follow-up. One patient described a particularly challenging experience involving registration delays and reception staff conduct during a medical emergency.
Overall, the practice demonstrates strong commitment to patient care through supportive team interactions and professional service delivery. While the majority of feedback is positive, addressing appointment punctuality and ensuring consistent reception standards across all interactions would further enhance the patient experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Zahir B.
one year ago
Excellent!
Great service from dr gupta and team
I visited the medical practice for my consultation with Dr. Gupta, and I was thoroughly impressed by his professionalism. The administrative team was equally welcoming and supportive. I'll confidently suggest this general practice to my social circle and family members for their healthcare needs 😊😊
Kaur S.
one year ago
Excellent!
Excellent medical care with attentive and helpful staff
The personnel at this medical facility are exceptionally supportive. They excel in appointment coordination, sending timely reminders, and the healthcare professionals demonstrate a high level of expertise. They genuinely pay attention to patient concerns and provide thoughtful, appropriate recommendations.
Naju M.
one year ago
Excellent!
Exceptional physiotherapist provides personalized and caring treatment
I visited the clinic for a consultation with physiotherapist Ms Shweta. Her demeanor was exceptionally kind and professional, and she dedicated ample time to thoroughly assessing the discomfort in my hand. Her approach to treatment was meticulous and caring. Keep up the excellent service 😊
Mohammed K.
one year ago
Excellent!
Exceptional doctor with clear guidance and expertise
Just had an appointment with Dr Singh, and I must say he's an exceptional physician. His communication is crystal clear, providing thorough explanations and precise guidance. If you're considering the procedure, I wholeheartedly endorse his surgical expertise.
Isaac M.
one year ago
Excellent!
Exceptional healthcare and compassionate doctors for decades
I've been a patient at this medical practice for two decades, and the entire medical team is truly exceptional. Dr. Chibber, in particular, stands out for her compassionate approach and commitment to providing top-notch medical care and guidance to her patients. The front desk personnel are also excellent and contribute to the overall positive experience. I am thoroughly satisfied with the quality of service I receive here. Continue maintaining these high standards of care 👏
Amandeep K.
one year ago
Excellent!
Compassionate doctor with helpful staff
I visited the surgical center for my daughter's consultation with Dr. Krishnappa, who was exceptionally courteous and kind. She recommended the most appropriate treatment plan. Additionally, the front desk personnel were friendly and supportive.
Dinesh R.
one year ago
Excellent!
Compassionate doctor who truly listens and cares
During my recent medical consultation, Dr. Sujatha Krishnappa demonstrated exceptional interpersonal skills that truly stood out. It's uncommon to encounter a physician who creates such a welcoming and reassuring environment for patients. Her serene and compassionate demeanor enabled me to share my health concerns without hesitation. Dr. Sujatha listened with genuine interest, comprehensively grasped the details of my situation, and provided clear explanations that effectively alleviated my anxieties. Her ability to communicate complex medical information in an accessible and comforting manner was remarkable. I am sincerely grateful for Dr. Sujatha's outstanding patient care and professional approach to healthcare.
Naheed B.
one year ago
Excellent!
Great doctor with friendly reception staff
I visited Dr. Krishnappa for a consultation today, and I must say she was extremely courteous and pleasant. My overall interaction with her was thoroughly satisfying. Additionally, the front desk personnel were equally professional and consistently responsive whenever I had questions. Continue maintaining this excellent standard of service 😊😊😊
Bio M.
one year ago
Excellent!
Compassionate care from friendly medical professionals
I had a positive experience with the surgery, particularly during my recent consultation with physiotherapist Shweta. She was exceptionally compassionate and attentive, carefully listening to my concerns and providing comprehensive guidance through each necessary step. The reception staff, including Shahid, Dea, and Kinner, were equally supportive and consistently assisted me with scheduling appointments and addressing my various inquiries. Keep up the excellent service
Meena A.
one year ago
Excellent!
Exceptional customer service that truly saved the day
Received exceptional assistance from the team in resolving several concerns. They walked me through the process meticulously and ensured everything was completely addressed from my perspective.
Mamoona N.
one year ago
Excellent!
Hope Found with Dr Saima's Compassionate Care
Dr. Saima's compassionate and supportive approach has been a turning point for me. After struggling with a persistent problem for twelve months, she has finally provided me with a sense of optimism and relief.
A K.
one year ago
Excellent!
Exceptional doctor who truly cares about her patients
Dr. Sarah Marouf stands out as an exceptionally compassionate healthcare professional. Her approach to patient care is deeply empathetic and genuinely caring. She listens attentively and demonstrates remarkable understanding during consultations. Since joining Salisbury Avenue Surgery, she has significantly elevated the quality of medical service provided, making a notable difference in patient experience and treatment.
Abdul K.
one year ago
Excellent!
Compassionate care from amazing medical professionals
Salisbury Avenue Surgery provides top-notch care with a warm, welcoming approach! I'd like to express my gratitude to the incredible team, particularly Samina and Shahid, who consistently demonstrate exceptional dedication and go the extra mile to support patients ☺️
Suma P.
one year ago
Excellent!
Compassionate care at salisbury avenue surgery rocks
Salisbury Avenue Surgery provides top-notch care with outstanding staff. I'd like to express my gratitude to the receptionists who are consistently helpful and incredibly warm. Additionally, I want to highlight Dr. Qureshi Saima, who is not only an exceptional physician but also the most compassionate individual I have ever encountered.
Deepika V.
one year ago
Average!
Compassionate doctor saves day after previous disappointments
I want to express my gratitude for your ongoing efforts. I'm deeply frustrated with Dr. Sujatha, who completely disregarded my symptoms. When I attempted to describe my medical condition, she was incredibly rushed and abruptly told me my time was over, demanding I leave. How can doctors comprehend patients' health concerns if they refuse to listen? Her approach was remarkably dismissive, preventing me from explaining my situation. I felt devastated and desperately prayed for help, quickly seeking another GP appointment. They assigned me Dr. Kumar, who seemed like an invisible guardian angel. She thoroughly explained things and recommended tests, though I wished for an in-person consultation - unfortunately, she exclusively works remotely and isn't physically available at the clinic. Eventually, I was scheduled with Dr. SAIMA QURESHI, and I cannot praise her enough. She genuinely emanates maternal warmth. She carefully listened to my condition, and considering my previous traumatic medical experiences, I had significant anxiety about GP visits. However, her compassionate approach always makes me feel calm and comfortable. She consistently provides exceptional treatment and genuinely understands my needs. I wish she could offer more than just Friday appointments. The reception staff urgently need improvement in patient follow-ups. They rarely proactively contact patients about appointments, requiring patients to initiate communication themselves. They should prioritize emergency appointments more effectively. I specifically want to commend receptionist Meghana, who has consistently supported me since my first visit, diligently managing my appointments. Thanks also to Kinner and Shahid. Thank you, entire team!
Balwinder S.
one year ago
Excellent!
Fantastic medical care with compassionate staff support
I've been a patient at this medical practice since 2019, and the staff consistently goes above and beyond to ensure I can get the appointments I need. They are incredibly supportive and always strive to accommodate my scheduling requirements.
Bahadar B.
one year ago
Excellent!
Caring doctor solved my persistent cough problem
Dr. Qureshi provided excellent assistance in identifying the underlying cause of my persistent cough.
Ruth O.
one year ago
Excellent!
Excellent care and service from medical team
My encounter with Dr. Chibber and the nursing staff was excellent. They both demonstrated exceptional care and professionalism during my visit. Additionally, the administrative team was very supportive and friendly. I hope they continue to maintain this high standard of service.
Atia M.
one year ago
Excellent!
Responsive support team saves the day quickly
Exceptional administrative staff who are incredibly responsive and quickly resolve any problems that arise!
Md H.
one year ago
Excellent!
Fantastic service with caring and helpful staff
I arrived at the medical center seeking assistance with scheduling my blood tests. The reception team was incredibly supportive, with Samina going above and beyond to help me arrange both my blood test and nurse consultations. Her kindness and efficiency were truly appreciated ☺️☺️☺️