Patient Experience Summary

Patient feedback reflects a predominantly positive experience with the practice, characterised by courteous communication, compassionate care, and responsive staff. Patients consistently praise the booking experience, noting efficient appointment scheduling and welcoming reception interactions. Medical professionals demonstrate attentive listening and provide clear explanations during consultations, contributing to patient confidence in the service. Continuity of care is evident, with long-standing patients appreciating consistent support and professional guidance.

However, some concerns emerge regarding appointment delays and waiting times, with patients reporting instances where scheduled appointments ran significantly behind schedule. A minority of reviews highlight reception staff unprofessionalism and dismissive care approaches in specific cases, including registration process issues and perceived lack of patient follow-up. One patient described a particularly challenging experience involving registration delays and reception staff conduct during a medical emergency.

Overall, the practice demonstrates strong commitment to patient care through supportive team interactions and professional service delivery. While the majority of feedback is positive, addressing appointment punctuality and ensuring consistent reception standards across all interactions would further enhance the patient experience.

Appointment

75.89 %
Great

Reception

79.32 %
Great

Cleanliness

75.00 %
Great

Care

84.67 %
Great

Respect

81.23 %
Great

Seen on time

72.15 %
Great

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MM

Mariam M. Google one year ago

Rating

Excellent!

Friendly service and helpful staff make this awesome

Absolutely suggest signing up to this service. The staff and support are incredibly friendly and accommodating.

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IP

Iqbal P. Google one year ago

Rating

Excellent!

Friendly staff made my experience enjoyable

I consistently receive excellent service and am thoroughly delighted with the staff's attentiveness and professionalism every time I visit.

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DK

Darshan K. Google one year ago

Rating

Excellent!

Great gp with punctual service and care

I'm thoroughly satisfied with my general practitioner, who consistently delivers excellent care and maintains punctual scheduling. My sincere appreciation goes out to them for their professional and reliable service.

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RC

Ruchika C. Google one year ago

Rating

Excellent!

Amazing care from the best surgical team

Dr. S.N. Gupta is absolutely exceptional. The staff delivers top-notch services. The surgical procedure was truly outstanding in every respect.

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PG

Parkash G. Google one year ago

Rating

Excellent!

Great product just what i needed

Satisfactory

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SA

Shadan A. Google one year ago

Rating

Excellent!

Skilled doctors with great patient care

Successful procedure and consistently supportive staff 😄😄

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HB

Husna B. Google one year ago

Rating

Excellent!

Incredible doctor with exceptional patient care

Dr. Chibber provided top-notch care during my visit. The service was exceptional, and I was thoroughly impressed with the entire experience.

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SS

Sadia S. Google one year ago

Rating

Excellent!

Friendly doctor made my medical visit amazing

I recently visited the physician, and I was truly amazed by how clearly and effectively she communicated with me. Her explanation was incredibly thorough and easy to understand. The doctor was cheerful and engaging throughout our consultation.

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HR

Habibur R. Google one year ago

Rating

Excellent!

Friendly staff made my experience smooth

The staff provides excellent assistance and are incredibly supportive.

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FR

Fowsiyo R. Google one year ago

Rating

Excellent!

Wonderful care from friendly medical professionals

The personnel are excellent, and the medical professionals have been outstanding!

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NM

Nilda M. Google one year ago

Rating

Excellent!

Great service and punctual appointments every time

I thoroughly enjoy this establishment, as my scheduled visits consistently start promptly. The front desk staff provides excellent and attentive service.

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ZB

Zubair B. Google one year ago

Rating

Excellent!

Exceptional care from a compassionate surgical expert

Dr. Quereshi provided exceptional care, displaying remarkable compassion and taking the time to thoroughly explain my medical condition. I wholeheartedly endorse the surgical procedure and would strongly recommend this physician to others!

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SA

Syed A. Google one year ago

Rating

Great!

Friendly staff made my day better

Impressive customer support and top-notch quality. The staff were attentive and the overall experience met my expectations perfectly.

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SB

Samreen B. Google one year ago

Rating

Excellent!

Reliable and friendly healthcare service

Reliable medical facility with a competent physician for routine health assessments and consultations

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AA

Amber A. Google one year ago

Rating

Excellent!

Helpful doctor provides clear medical guidance

The medical consultation was satisfactory. The doctor attentively listened to my concerns and provided helpful guidance.

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DG

Devinder G. Google one year ago

Rating

Great!

Compassionate care from an amazing healthcare professional

I visited Dr. Chibber recently and had an exceptional appointment. She demonstrated remarkable compassion and truly connects with her patients on a personal level, making me feel heard and understood during our consultation.

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MS

Maria S. Google one year ago

Rating

Excellent!

Friendly staff made nhs app setup super easy

Fantastic service - the staff at reception were incredibly helpful in guiding me through setting up my NHS app. Really appreciated their assistance! 😀😀

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SA

Shahana A. Google one year ago

Rating

Excellent!

Friendly doctor and helpful staff at clinic

Pleasant interaction with Dr. Chibber, and the front desk personnel were equally helpful. They attentively addressed my concerns and patiently assisted me in setting up my NHS app access. Big thanks to the entire team! 👏👏

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AC

Aries C. Google one year ago

Rating

Excellent!

Quick and seamless patient registration experience

I recently became a patient at this practice, and the process was incredibly smooth, with me securing a prompt consultation without any delay.

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LS

Lakki S. Google one year ago

Rating

Excellent!

Friendly staff made my first visit awesome

During my initial visit to this facility, the staff demonstrated exceptional helpfulness. Notably, the receptionist, who appears to be from the transgender community, was particularly attentive and provided a comprehensive and clear explanation of the entire process.

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About the GP

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  • Accepts all feedback, both positive and negative.

Contact Information

Salisbury Avenue Healthcare

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Patient Experience Summary

Patient feedback reflects a predominantly positive experience with the practice, characterised by courteous communication, compassionate care, and responsive staff. Patients consistently praise the booking experience, noting efficient appointment scheduling and welcoming reception interactions. Medical professionals demonstrate attentive listening and provide clear explanations during consultations, contributing to patient confidence in the service. Continuity of care is evident, with long-standing patients appreciating consistent support and professional guidance.

However, some concerns emerge regarding appointment delays and waiting times, with patients reporting instances where scheduled appointments ran significantly behind schedule. A minority of reviews highlight reception staff unprofessionalism and dismissive care approaches in specific cases, including registration process issues and perceived lack of patient follow-up. One patient described a particularly challenging experience involving registration delays and reception staff conduct during a medical emergency.

Overall, the practice demonstrates strong commitment to patient care through supportive team interactions and professional service delivery. While the majority of feedback is positive, addressing appointment punctuality and ensuring consistent reception standards across all interactions would further enhance the patient experience.

Appointment

75.89 %
Great

Reception

79.32 %
Great

Cleanliness

75.00 %
Great

Care

84.67 %
Great

Respect

81.23 %
Great

Seen on time

72.15 %
Great
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