Feedback across the file reflects predominantly positive experiences with the practice, particularly regarding reception and clinical staff responsiveness, communication, and compassionate care. Patients consistently report smooth booking experiences, attentive listening during consultations, and professional guidance from healthcare professionals. The reception team receives frequent praise for helpfulness and courtesy, with several patients noting staff went above and beyond to assist with appointment scheduling and NHS app setup.
However, some concerns emerge around specific service gaps. Registration processing delays and occasional appointment punctuality issues have been noted, with patients experiencing waits beyond scheduled times. A small number of reviews highlight inconsistent reception service, including instances of dismissive or unprofessional conduct that negatively impacted vulnerable patients during difficult circumstances. Additionally, one patient expressed frustration with perceived lack of responsiveness to clinical concerns during follow-up visits.
Overall, the practice demonstrates strong commitment to patient care through continuity of service, attentive clinical consultations, and supportive administrative processes. Improvements in appointment timing consistency and reception service uniformity would further enhance the patient experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback across the file reflects predominantly positive experiences with the practice, particularly regarding reception and clinical staff responsiveness, communication, and compassionate care. Patients consistently report smooth booking experiences, attentive listening during consultations, and professional guidance from healthcare professionals. The reception team receives frequent praise for helpfulness and courtesy, with several patients noting staff went above and beyond to assist with appointment scheduling and NHS app setup.
However, some concerns emerge around specific service gaps. Registration processing delays and occasional appointment punctuality issues have been noted, with patients experiencing waits beyond scheduled times. A small number of reviews highlight inconsistent reception service, including instances of dismissive or unprofessional conduct that negatively impacted vulnerable patients during difficult circumstances. Additionally, one patient expressed frustration with perceived lack of responsiveness to clinical concerns during follow-up visits.
Overall, the practice demonstrates strong commitment to patient care through continuity of service, attentive clinical consultations, and supportive administrative processes. Improvements in appointment timing consistency and reception service uniformity would further enhance the patient experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Filter
Mariam M.
one year ago
Excellent!
Friendly service and helpful staff make this awesome
Absolutely suggest signing up to this service. The staff and support are incredibly friendly and accommodating.
Iqbal P.
one year ago
Excellent!
Friendly staff made my experience enjoyable
I consistently receive excellent service and am thoroughly delighted with the staff's attentiveness and professionalism every time I visit.
Darshan K.
one year ago
Excellent!
Great gp with punctual service and care
I'm thoroughly satisfied with my general practitioner, who consistently delivers excellent care and maintains punctual scheduling. My sincere appreciation goes out to them for their professional and reliable service.
Ruchika C.
one year ago
Excellent!
Amazing care from the best surgical team
Dr. S.N. Gupta is absolutely exceptional. The staff delivers top-notch services. The surgical procedure was truly outstanding in every respect.
Parkash G.
one year ago
Excellent!
Great product just what i needed
Satisfactory
Shadan A.
one year ago
Excellent!
Skilled doctors with great patient care
Successful procedure and consistently supportive staff 😄😄
Husna B.
one year ago
Excellent!
Incredible doctor with exceptional patient care
Dr. Chibber provided top-notch care during my visit. The service was exceptional, and I was thoroughly impressed with the entire experience.
Sadia S.
one year ago
Excellent!
Friendly doctor made my medical visit amazing
I recently visited the physician, and I was truly amazed by how clearly and effectively she communicated with me. Her explanation was incredibly thorough and easy to understand. The doctor was cheerful and engaging throughout our consultation.
Habibur R.
one year ago
Excellent!
Friendly staff made my experience smooth
The staff provides excellent assistance and are incredibly supportive.
Fowsiyo R.
one year ago
Excellent!
Wonderful care from friendly medical professionals
The personnel are excellent, and the medical professionals have been outstanding!
Nilda M.
one year ago
Excellent!
Great service and punctual appointments every time
I thoroughly enjoy this establishment, as my scheduled visits consistently start promptly. The front desk staff provides excellent and attentive service.
Zubair B.
one year ago
Excellent!
Exceptional care from a compassionate surgical expert
Dr. Quereshi provided exceptional care, displaying remarkable compassion and taking the time to thoroughly explain my medical condition. I wholeheartedly endorse the surgical procedure and would strongly recommend this physician to others!
Syed A.
one year ago
Great!
Friendly staff made my day better
Impressive customer support and top-notch quality. The staff were attentive and the overall experience met my expectations perfectly.
Samreen B.
one year ago
Excellent!
Reliable and friendly healthcare service
Reliable medical facility with a competent physician for routine health assessments and consultations
Amber A.
one year ago
Excellent!
Helpful doctor provides clear medical guidance
The medical consultation was satisfactory. The doctor attentively listened to my concerns and provided helpful guidance.
Devinder G.
one year ago
Great!
Compassionate care from an amazing healthcare professional
I visited Dr. Chibber recently and had an exceptional appointment. She demonstrated remarkable compassion and truly connects with her patients on a personal level, making me feel heard and understood during our consultation.
Maria S.
one year ago
Excellent!
Friendly staff made nhs app setup super easy
Fantastic service - the staff at reception were incredibly helpful in guiding me through setting up my NHS app. Really appreciated their assistance! 😀😀
Shahana A.
one year ago
Excellent!
Friendly doctor and helpful staff at clinic
Pleasant interaction with Dr. Chibber, and the front desk personnel were equally helpful. They attentively addressed my concerns and patiently assisted me in setting up my NHS app access. Big thanks to the entire team! 👏👏
Aries C.
one year ago
Excellent!
Quick and seamless patient registration experience
I recently became a patient at this practice, and the process was incredibly smooth, with me securing a prompt consultation without any delay.
Lakki S.
one year ago
Excellent!
Friendly staff made my first visit awesome
During my initial visit to this facility, the staff demonstrated exceptional helpfulness. Notably, the receptionist, who appears to be from the transgender community, was particularly attentive and provided a comprehensive and clear explanation of the entire process.