Salisbury Avenue Healthcare

Fantastic healthcare team at salisbury avenue practice

Salisbury avenue practice has seen significant enhancement. The reception team consistently demonstrates exceptional helpfulness. Physicians are remarkably efficient in their diagnostic approach and time management. Nurse Sharon continues to provide compassionate care, which I've personally experienced over time. Dr. Gupta, a highly skilled general practitioner, remains consistently supportive. Shahid demonstrates remarkable responsiveness with telephone communications and consistently assists patients with their inquiries. Congratulations to the entire Salisbury avenue practice team. Continue maintaining your outstanding performance.

Great first experience at local medical center

During my initial visit to the doctor's office, I was pleasantly surprised by the staff's exceptional service. Kinner, the receptionist, went above and beyond to assist me, patiently guiding me through the process of setting up the medical app. Additionally, Sharan, the nurse, demonstrated a warm and welcoming demeanor that made me feel comfortable and well-cared for.

Fantastic customer service from caring professionals

Kudos to Shahid, Meghana, and Aman from the kinner team - they were incredibly supportive and helpful.

Life-changing surgery with exceptional care and support

One of the top-tier surgical practices, consistently accommodating with scheduling. The entire staff demonstrates exceptional professionalism, and each team member genuinely goes above and beyond to support patients' needs 😊😊

Frustrated parent seeks better medical care

I've visited this medical practice twice now regarding my 2-year-old's lingering dry cough, which has persisted for over two weeks and becomes more severe during nighttime, accompanied by occasional wheezing. Initially, I was prescribed antibiotics that proved ineffective. During the second visit, I explained to the doctor my growing concerns that the cough was not improving and had even worsened, with my child experiencing a fever at one point. Despite my explanation, the doctor claimed there was nothing to be done and prescribed an allergy syrup, which seemed nonsensical to me, and I couldn't comprehend the reasoning behind it. As a concerned parent, witnessing my child's discomfort and apparent distress is incredibly stressful, particularly when I feel my concerns are being dismissed. While I understand that not every cough requires immediate medical intervention, when symptoms are persistent, disruptive to sleep, and clearly causing my child significant unease, I expect more than mere dismissive reassurances. I am deeply frustrated by the apparent lack of meaningful medical attention and would appreciate if the practice would demonstrate greater sensitivity to parental concerns—especially when patients return multiple times with clear indications that the child's condition is not improving. I sincerely hope other families do not encounter similar experiences of apparent medical indifference.

Exceptional care and compassionate medical professionals

Exceptional surgical procedure that fully addressed all my questions and concerns. I'm highly satisfied and will definitely recommend this medical facility to my acquaintances.

Great service with friendly and attentive staff

Excellent service throughout. The team was incredibly friendly and attentive, making my visit truly pleasant.

Frustrating wait times ruin an otherwise good experience

The scheduling process was efficient, and the personnel were pleasant. However, there's a recurring issue with appointment punctuality that is frustrating. Despite being scheduled for 3:10, I found myself still waiting at 3:40. The practice needs to improve their timing and respect for patients' schedules. It's important to recognize that patients have commitments and limited time, and being significantly delayed impacts the overall quality of care and patient experience.

Caring service with minor wait times for babies

While nobody is flawless, I received excellent service from them, particularly when it comes to my child's care. I got an appointment on the day I called, and they genuinely tried their best. Of course, I acknowledge they have some shortcomings, but I still appreciate their efforts. Occasionally, waiting to see a doctor takes a bit longer, which I understand is due to patient volume.

Exceptional healthcare with compassionate and skilled professionals

Salisbury Avenue Surgery provides top-notch medical care with a welcoming and competent team. The staff demonstrates expertise and genuine concern, ensuring patients feel at ease during their visits. I cannot recommend this practice highly enough for their outstanding healthcare approach!

Friendly service made my day

The personnel here were incredibly supportive and responsive to my needs.

Great experience at friendly medical clinic

Incredibly supportive medical team with outstanding patient care

Terrible gp practice with unhelpful and unprofessional staff

My eldest brother was suffering from intense pain, unaware of his gallstones. I attempted to schedule a GP appointment for him, but was informed he wasn't registered. I promptly obtained a registration form, completed it immediately, and submitted all required documentation. However, the receptionist stated the registration would take five to six working days. Given the critical nature of my brother's condition, I was compelled to take him to the hospital, where we endured a grueling nine-hour wait. Two weeks later, when I returned to book an appointment, I was told to wait another five days. Upon my next visit, I was stunned to discover they had misplaced my brother's registration form. Despite extensive searching, they could not locate it anywhere in the reception area. I was repeatedly instructed to complete another form, which was incredibly exasperating. Eventually, after consulting the manager, my brother was instantly added to their system. Subsequently, my father was struck by a van that ran over his leg. I scheduled an appointment at the same GP practice. When attempting to confirm his sick note with the receptionist, I was made to feel incompetent. After departing, I observed the reception staff laughing and mocking the situation, which was profoundly distressing. As you can understand, navigating such challenging circumstances is immensely difficult, and being solely responsible for someone is an overwhelming burden. Healthcare providers are meant to offer support, so being treated so poorly was a devastating letdown. I have been registered with numerous GP practices previously, but this ranks as arguably the most appalling experience I have encountered. I would absolutely not recommend this practice to anyone. The reception staff are consistently unhelpful, perpetually engaged in casual conversation and laughter instead of assisting patients, and consistently appear irritated when asked even the simplest clarifying questions.

Amazing customer support every time

Excellent customer support!

Friendly staff and exceptional medical care

The staff at the reception and medical professionals were incredibly friendly, offering helpful guidance and interacting with us in a warm, considerate manner. An excellent overall experience.

Exceptional care and compassion at this nhs clinic

I'm absolutely delighted with this NHS clinic, particularly thanks to manager Shahid, who went the extra mile to fulfill my needs. The nurse was equally impressive, with her exceptional communication skills, thorough explanations, incredible patience, and warm, welcoming demeanor. I would gladly return time and again. If you're searching for a top-notch NHS clinic, look no further. I wholeheartedly recommend them! The staff truly deserve a substantial salary increase for their outstanding, highly professional service ⭐️⭐️⭐️⭐️⭐️

Great medical care with genuine patient compassion

I've been a patient at this medical practice for more than two decades. The general practitioner has significantly enhanced their approach, demonstrating genuine enthusiasm for patient well-being and comprehensive care. I wholeheartedly endorse this GP for anyone seeking a healthcare provider who sincerely prioritizes their health and medical needs.