Patient Experience Summary

Patient feedback for this practice reveals a distinctly mixed experience. Many patients report positive interactions with reception staff who demonstrate attentiveness and professionalism, alongside skilled clinical professionals who provide compassionate care and responsive communication. Several patients specifically highlighted exceptional appointment booking experiences and welcoming practice environments that fostered confidence in the service. However, a substantial proportion of feedback describes significant challenges with appointment access, with patients reporting lengthy waits and difficulty securing timely bookings, particularly for urgent needs. Reception experience emerges as inconsistent, with some patients praising courtesy and helpfulness whilst others describe unprofessional conduct and dismissive attitudes. Communication gaps are evident, including instances of missed referrals, unclear scheduling information, and inadequate follow-up on test results. Several patients noted extended waiting times beyond scheduled appointments and concerns about the responsiveness of emergency provision.

Waiting experience and appointment availability represent the most frequently cited service concerns, with patients describing waits of an hour or more and restrictions on emergency slot access. Some patients reported feeling treated as an inconvenience rather than valued service users, whilst others experienced the opposite—describing staff who genuinely listened and demonstrated care. The variation in patient experience suggests inconsistency in service delivery across different interactions and team members. A number of patients transferred to alternative practices citing poor reception experience and inadequate appointment access as primary reasons, whilst others expressed strong loyalty and appreciation for continuity of care and professional expertise they had received.

Appointment

45.23 %
Poor

Reception

48.76 %
Poor

Cleanliness

65.00 %
Great

Care

56.89 %
Average

Respect

50.12 %
Average

Seen on time

42.34 %
Poor

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II

Iampsychiatry I. Google 9 months ago

Rating

Excellent!

Professional and efficient medical collaboration

We are grateful for your collaboration in establishing a Shared Care Agreement that supports the best interests of our common patient. Your cooperation is sincerely valued.

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JA

Julius A. Google 10 months ago

Rating

Excellent!

Exceptional care from a truly dedicated medical professional

I've been a patient at this medical practice for more than 20 years, and throughout this time, the quality of service and patient care has been exceptional, particularly thanks to Miss Laila. She consistently goes above and beyond to ensure we receive the highest standard of care. Her professional approach and remarkable competence are truly impressive, and what makes her service even more remarkable is her genuine commitment without seeking personal gain. I would gladly rate her five stars, though in my opinion, she merits an even higher recognition.

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JL

Joy L. Google 10 months ago

Rating

Excellent!

Miracle worker saves me from blood test nightmare

I was due for a blood draw, which is typically challenging since my veins tend to conract. Previous attempts at the hospital had been unsuccessful. Today, I visited Sandringham Practice and met Evelyn, who skillfully collected my blood on the first try. The procedure was completely painless, and she left only the smallest of marks. I am incredibly grateful for Evelyn's care and expertise. I sincerely hope she will be available for my next blood test.

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TT

Tien T. Google 10 months ago

Rating

Excellent!

Compassionate care beyond expectations for my dad

The medical practice proved to be a lifeline for my elderly father, who required extensive assistance and attention. Throughout his time as a patient, the healthcare professionals—including physicians, emergency medical staff, and administrative personnel—demonstrated extraordinary compassion and support that far surpassed the typical standard of care at a general practice.

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EO

Ebere O. Google one year ago

Rating

Excellent!

Incredible healthcare team saves the day

An incredible surgical experience! The front desk team is exceptional: highly professional, compassionate, and encouraging. The Nurses and Doctors are equally impressive. They are truly outstanding. ❤️

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BT

Bellmani T. Google one year ago

Rating

Bad!

Disappointing medical care with unhelpful receptionists

The front desk staff display a distinct lack of warmth and empathy in their interactions. It seems the medical professionals prefer remote consultations via telephone instead of in-person examinations. I was particularly taken aback when they applied the same impersonal approach to my infant daughter, prescribing medication over the phone without a proper physical assessment, especially considering she was barely four weeks old. The potential risks of inappropriately prescribed medication are deeply concerning in such a young patient.

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SM

Silly M. Google one year ago

Rating

Bad!

Terrible healthcare nightmare at sandringham and richmond

Dr. Tibrewal's Sandringham and Richmond Road medical practices are utterly substandard. The reception staff are shockingly discourteous and demonstrably incompetent, displaying a complete absence of professional customer service etiquette. The physicians at both locations exhibit a profound disregard for patient welfare, consistently demonstrating minimal interest in providing meaningful medical attention and habitually deflecting complex cases to secondary care services. The medical professionals display a deeply troubling lack of compassion, routinely offering patronizing and dismissive consultations that blame patients for their medical conditions. Their communication style is markedly condescending, creating an environment that is emotionally distressing and professionally inappropriate. Patient care is clearly not their primary concern. Moreover, these surgeries seem more preoccupied with cultivating a positive public image and chasing accolades than delivering genuine healthcare services. There are strong indications they may even be manipulating online reviews to conceal the true nature of their inadequate medical practice. Anyone valuing their health should unequivocally seek alternative medical providers.

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AD

Amelia D. Google one year ago

Rating

Excellent!

Warm and welcoming service from start to finish

Exceptionally warm and attentive

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KC

Kat C. Google one year ago

Rating

Excellent!

Exceptional healthcare with friendly and efficient staff

The front desk team demonstrates exceptional professionalism and efficiency, making scheduling appointments a breeze. Additionally, the medical staff, including physicians and nurses, are truly outstanding in their care and expertise.

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UP

Upasana P. Google one year ago

Rating

Excellent!

Exceptional care and compassionate medical support

Wonderful medical procedure, the front desk staff were incredibly kind and attentive!

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PS

Preeya S. Google one year ago

Rating

Excellent!

Amazing medical care with compassionate team

Exceptional experience! The personnel were incredibly supportive and attentive, truly standing out as top-tier professionals.

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SA

Sonia A. Google one year ago

Rating

Excellent!

Friendly service that goes above and beyond

The team here is absolutely fantastic! They consistently demonstrate exceptional friendliness and go above and beyond with their incredible service - I cannot praise them enough!

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MB

Mahmuda B. Google one year ago

Rating

Excellent!

Fantastic medical care with compassionate staff

Absolutely phenomenal medical facility with an outstanding surgical team and incredibly supportive front desk staff who genuinely go above and beyond!

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KK

K K. Google one year ago

Rating

Excellent!

Efficient healthcare with friendly medical professionals

Excellent experience! Punctual arrival, skilled medical professionals

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HP

Humyara P. Google one year ago

Rating

Bad!

Terrible healthcare experience with unhelpful practice

This general practitioner is absolutely the most subpar medical professional I've encountered. They're incredibly uncooperative about scheduling appointments, and when they do cancel, they completely neglect to provide any confirmation. Their overall patient care and service quality are dismally inadequate.

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AS

Alex S. Google 2 years ago

Rating

Excellent!

Compassionate care from a fantastic medical team

Fantastic medical practice with an outstanding general practice team! Victoria stands out as my preferred physician. She consistently demonstrates exceptional professionalism, offers helpful guidance, and maintains a warm, courteous demeanor. Many thanks!!!

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KJ

Khadija J. Google 2 years ago

Rating

Excellent!

Exceptional healthcare with compassionate and attentive staff

I've been a patient at Sandringham practice for several years and can confidently say they have an exceptional team, from the physicians and nursing staff to the front desk personnel. I want to express my sincere appreciation to Dr Uzmah Chaudhary for her compassionate approach and prompt responsiveness to patient needs and worries, consistently demonstrating care not only for me but for my entire family.

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KL

Karolina L. Google 2 years ago

Rating

Excellent!

Compassionate doctor solves daughter's medical mystery

I am incredibly grateful to Dr. Victoria for her exceptional care of my daughter. She precisely diagnosed the issue and recommended the right opticians, and now everything has been resolved. Truly outstanding service!!

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VH

Victoria H. Google 2 years ago

Rating

Bad!

Terrible service and attitude at this medical practice

I abandoned this medical practice due to their appalling front desk demeanor. They act with an unwarranted sense of superiority, making it nearly impossible to schedule an appointment, even in dire medical emergencies. The doctors seem so detached and unapproachable that securing a consultation feels like attempting to communicate with extraterrestrial beings who require complex clearance protocols. I would absolutely refuse to suggest this practice to anyone, not even my worst adversary.

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GG

Grace G. Google 2 years ago

Rating

Poor!

Terrible mental health care left me feeling hopeless

The medical professionals here seem completely oblivious to mental health concerns. I'm deeply anxious about the fact that these individuals are responsible for my care and overall wellness.

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Practice Response Rate
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Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 72750022
  • The Medical Centre 1A Madinah Road Hackney London E8 1PG

Patient Experience Summary

Patient feedback for this practice reveals a distinctly mixed experience. Many patients report positive interactions with reception staff who demonstrate attentiveness and professionalism, alongside skilled clinical professionals who provide compassionate care and responsive communication. Several patients specifically highlighted exceptional appointment booking experiences and welcoming practice environments that fostered confidence in the service. However, a substantial proportion of feedback describes significant challenges with appointment access, with patients reporting lengthy waits and difficulty securing timely bookings, particularly for urgent needs. Reception experience emerges as inconsistent, with some patients praising courtesy and helpfulness whilst others describe unprofessional conduct and dismissive attitudes. Communication gaps are evident, including instances of missed referrals, unclear scheduling information, and inadequate follow-up on test results. Several patients noted extended waiting times beyond scheduled appointments and concerns about the responsiveness of emergency provision.

Waiting experience and appointment availability represent the most frequently cited service concerns, with patients describing waits of an hour or more and restrictions on emergency slot access. Some patients reported feeling treated as an inconvenience rather than valued service users, whilst others experienced the opposite—describing staff who genuinely listened and demonstrated care. The variation in patient experience suggests inconsistency in service delivery across different interactions and team members. A number of patients transferred to alternative practices citing poor reception experience and inadequate appointment access as primary reasons, whilst others expressed strong loyalty and appreciation for continuity of care and professional expertise they had received.

Appointment

45.23 %
Poor

Reception

48.76 %
Poor

Cleanliness

65.00 %
Great

Care

56.89 %
Average

Respect

50.12 %
Average

Seen on time

42.34 %
Poor
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