Sandringham Practice

Compassionate doctor who always makes patients feel better

Evelyn stands out as both a compassionate individual and a highly competent professional, consistently providing a positive and reassuring experience during each of our medical consultations.

Compassionate care and professional medical excellence

A top-notch medical practice that operates with precision and dedication. Throughout my experience, I've received exceptional care—from the compassionate general practitioners and nursing professionals to the administrative staff, who are prompt, accurate, and supportive. Patients can expect outstanding treatment at this facility.

Laila makes healing journey truly transformative

Laila embodies the heart and spirit of this practice. Her helpfulness and kindness are exceptional. In my opinion, she's more than qualified to lead this establishment. The support she provided me was truly outstanding!

Terrible medical practice with rude unprofessional staff

If I could give zero stars, I absolutely would. I've been a patient at this practice for years, and recently, a doctor who has since left was the only competent one. I've repeatedly visited complaining about pain, and they consistently dismissed my concerns, claiming everything was fine. Eventually, one doctor finally ordered a blood test. Moreover, the receptionists are incredibly rude and disrespectful, showing no regard for patients or providing quality service. Just this week, when my mom called to inquire about her results - which have been pending for nearly four weeks - the receptionist she spoke with was hostile and shouted at her. The receptionist promised a doctor would call at 3 pm, but no call was made, prompting my mom to consider private healthcare. Additionally, when I requested a medication dosage change, the receptionist provided the wrong prescription. I'm seriously considering reporting this GP practice to the CQC because the service quality is abysmal, and patients are treated without an ounce of compassion. These receptionists desperately need basic customer service training.

Incompetent staff destroyed my healthcare hopes

I'm absolutely furious On 10:30 2/7/2021, I scheduled a medical consultation and arranged transportation to and from the Royal London Hospital. To my anguish, the appointment turned out to be a telephone consultation, and the medical practice hadn't even submitted the necessary referral, meaning I was completely absent from their system! One expects to have confidence in healthcare professionals and staff, believing they would demonstrate basic competence. From my perspective, they have proven to be entirely unprofessional and inept. My health is already compromised, and I exhausted myself navigating the logistics of getting to this appointment, only to have it result in absolute nothing! I sarcastically thank them for squandering my valuable time

Exceptional family care at sandringham medical practice

Since relocating to this area approximately three and a half years ago, our family has been patients at the Sandringham Practice. Throughout this period, we've welcomed two children, and I cannot emphasize enough how exceptional the care has been for our entire family. Contrary to some critical reviews about reception staff and service quality, my personal experience has been entirely positive - every staff member I've interacted with has been courteous, warm, and remarkably helpful, especially during urgent medical situations involving our young sons. Moreover, my post-natal care was outstanding. After 15 years in London, this is the first medical practice where I genuinely feel the staff truly understand and know our family, transforming what could be a sterile interaction into a meaningful relationship. I felt strongly motivated to share my perspective because I believe this practice is significantly underappreciated. Continue delivering the fantastic service you provide! Regards, the Bell family.

Friendly staff makes medical registration smooth

I'm a new patient at this medical facility. While I haven't yet utilized their healthcare services, I've been thoroughly impressed by their administrative team's support during my initial registration process. As a temporary UK visitor, I encountered some administrative complexities surrounding my NHS number and vaccination documentation. Throughout these challenges, the staff, especially Laila from the administrative team, has been exceptional. She has consistently replied to my emails with remarkable speed and genuine helpfulness, offering me outstanding guidance and support during this transition.

Compassionate care saves the day at sandringham practice

Thanks to all staff at Sandringham practice for their dedication, I brought my mother to see Dr. Victoria for an in-person consultation after a considerable period. Our visit clearly demonstrated the critical importance of face-to-face medical appointments over telephone consultations. It might have been significantly delayed or missed crucial medical insights if my mum hadn't been seen directly on Tuesday. Heartfelt gratitude to Dr. Victoria, who has consistently shown kindness towards my mother.

Exceptional care and compassion from doctor victoria

For the past four years, I've been a patient at Sandringham Practise, and my experience has consistently been positive. The entire team, from receptionists to medical staff, has been consistently compassionate and accommodating. Dr. Victoria Sarkissian, in particular, has been exceptional in managing my chronic health condition over the last year and a quarter. Her approach is remarkable - she genuinely listens and invests significant time in comprehending my symptoms, exploring treatment options, and facilitating specialist referrals. Our interactions feel like a true collaboration, with her carefully considering my input while providing expert guidance. Her dedication and empathetic approach have made a significant difference in my healthcare journey. Because of Dr. Sarkissian and the overall quality of care, I enthusiastically endorse this medical practice to anyone seeking attentive and patient-centered healthcare.

Exceptional care and compassion at sandringham practice

I'm deeply appreciative of my medical practice for their exceptional compassion, support, and unwavering commitment to my care, even during the challenging pandemic period. My heartfelt gratitude goes to the wonderful reception staff who have consistently addressed all my needs with professionalism and kindness. I am especially thankful for my extraordinary physician, Dr. A. Henderson, who is truly remarkable. She has handled not just minor, but significant medical challenges with remarkable expertise and genuine concern. I cannot express enough how grateful I am for her dedication. My sincere thanks also extend to the wonderful nurse who has been part of my healthcare journey. I am truly fond of this medical practice. To the fantastic team at Sandringham, I wish you continued success in your vital work. Best wishes for all you do.

Worst medical experience ever unprofessional staff

Absolutely dreadful service and staff, with receptionists who display zero courtesy or professional conduct. Steer clear of this establishment without hesitation.

Caring doctors make all the difference

Every healthcare professional I've encountered here has been kind and supportive, truly an exceptional medical facility.

Compassionate care for our growing family

Since relocating to this community approximately 12 months ago and welcoming our baby girl last November, our interactions with Doctor Henderson and his entire medical team have consistently been outstanding and incredibly supportive.

Rude staff and terrible customer service nightmare

It's entirely predictable why this establishment has such poor feedback. The reception staff desperately require comprehensive customer service training. Their level of unprofessionalism is truly appalling. The staff come across as dismissive and unhelpful. During my interaction with the receptionist today, I requested her name, and her response was incredibly inappropriate. She brazenly stated, "I'm not obligated to provide my name, and the calls are being recorded anyway."

Nightmare surgery with terrible recovery and complications

This surgical experience was hands-down the most terrible medical procedure I've ever undergone!

Terrible healthcare experience that left me feeling worse

This medical facility is absolutely terrible when you're unwell and fragile. The staff's attitude suggests you're an inconvenience, the front desk personnel lacks basic courtesy and professionalism, and the physicians seem impatient and hurried. The entire encounter is deeply distressing, creating intense anxiety about seeking medical care when you're already feeling vulnerable.

Exceptional healthcare that goes above and beyond

Consistently accessible and supportive. These medical professionals are truly the most exceptional I've encountered throughout my lifetime.

Worst customer service I've ever experienced

Personnel completely lack professionalism, display zero willingness to assist, create an unwelcoming atmosphere, and consistently appear irritated and unpleasant.

Exceptional medical care with friendly and efficient service

Excellent healthcare experience with minimal wait times, skilled physicians, and welcoming front desk staff. This medical center sets a high standard that other clinics should aspire to emulate in terms of efficiency and patient care. Much appreciation!

Caring support when my child needs help

Always incredibly supportive and caring whenever my little girl wasn't feeling well