Sandy Lane Surgery

Friendly service with a smile

Friendly and supportive 👍

Terrible healthcare service for long-time contributors

It's the end of June and I requested an appointment, only to be given a slot on the 22nd of July - completely unacceptable. After contributing to the system for more than half a century, I'm being brushed aside like this. It's ironic how individuals who haven't paid into the system can get immediate attention. I'm sure everyone understands exactly which group I'm referring to.

Frustrating healthcare system fails patient repeatedly

Perpetually struggling to obtain medications like antidepressants and pain relievers. Multiple times I've been assured I'm on a waiting list, but later discovered these claims were completely fabricated.

Compassionate doctor who truly listens and helps

Dr. Sapna Aggarwal is a fantastic physician. She attentively heard my concerns and promptly initiated steps to address my medical issue. This isn't the first time she has provided me with exceptional care - in fact, this is the second occasion where her medical expertise has been invaluable to me.

Terrible healthcare service that almost destroyed my health

Without any warning or consultation, they removed me from my antidepressant prescription. I had to initiate contact, and they informed me just a day before my refill was due that I'd need to see a GP monthly to continue. This is impossible with my full-time job. There was zero indication of medication misuse, and I was simply seeking my regular prescription. They openly admitted age discrimination and were prepared to force me into an abrupt medication stoppage, which I experienced for several days before finding an alternative provider. I've been attempting to reach them for days about another matter, tried scheduling multiple appointments, and received no response. Their online appointment link leads to a broken 404 page. The receptionists are unhelpful and dismissive. While the GPs themselves are pleasant and competent, actually accessing their services is nearly impossible - you've got a better chance of convincing a lion to become a vegetarian. My advice: seek healthcare anywhere else.

Helpful staff solved my medical waiting nightmare

I've been provided with more potent pain medication right away and the physician advised me to visit the walk-in radiology section next week. Initially, I was referred to Cannock and was expecting a letter. I've already been managing on crutches for three weeks. I appreciate your assistance and guidance today.

Unprofessional manager creates hostile medical environment

The reception manager's conduct was utterly unacceptable. She made exaggerated facial expressions behind her staff's backs, which I found ironically amusing for someone in a professional role. After I raised concerns about medication errors, she appeared once the problem was being addressed, only to criticize my actions. Her body language was telling - clenched fists and visible trembling with rage. She is clearly unsuitable for her position and desperately needs to address her significant anger management problems. It's no surprise the medical practice has such a dreadful reputation.

Terrible service with mixed medical staff performance

Appalling staff behavior, should focus on professional training, medical secretary's performance is abysmal, reception team is commendable, medical secretary's conduct is embarrassing, 1

Frustrating pharmacy service for veterans with ptsd

As a former service member battling Complex PTSD, I contacted the pharmacy to request my prescription, but they refuse to process the order without an in-person visit. This is a new and frustrating obstacle I've never encountered before.

Amazing service from a caring professional

Parking was hassle-free with plenty of available spaces, and I was promptly seen for my appointment. Chelsea attended to me professionally and courteously, demonstrating exceptional care. She listened attentively to my concerns and provided comprehensive explanations. This was my second encounter with Chelsea, and both times she handled my care with the same high standard of service. I would enthusiastically recommend Chelsea, as she truly exemplifies the best qualities of NHS healthcare professionals.

Compassionate care from a fantastic medical team

The booking process with reception was exceptional and personalized. Dr. Kevin Uzoma stepped in to see me when another doctor was occupied, which minimized my waiting time. He demonstrated professionalism, listened attentively, and displayed a compassionate demeanor. His expertise was evident as he promptly referred me to the hospital. I'm truly grateful for the outstanding service. I also want to express my appreciation to the nurse who was incredibly efficient, showed genuine empathy, and facilitated my communication with the GP. The administrative staff member who assisted me was equally kind and supportive. What an incredible team! As a patient, I had a remarkably positive experience and am sincerely thankful.

Terrible customer service at medical reception desk

Well, look at this situation again... the receptionist with the distinct accent clearly lacks any understanding of proper customer service. Doesn't she realize that every individual who approaches her might be experiencing some form of personal vulnerability? Her complete absence of empathy when interacting with patients is truly shocking. The entire service standard at this medical practice desperately requires a comprehensive review. I cannot comprehend her attitude - if she finds her job so disagreeable, she should simply resign. There's an absolute expectation of compassionate communication, and speaking over people with an aggressive tone is completely unacceptable and absolutely not within her professional responsibilities. Rest assured, this matter will be escalated to the appropriate parties, including the physicians working at this facility.

Worst medical service ever avoid at all costs

If I could rate this lower than zero, I would. I've lost track of the number of times I've submitted my prescription, only to find myself a week later desperately trying to track it down, with the staff claiming they have no record of it. This means I have to resubmit, leaving me to suffer in pain. Getting through to them on the phone is impossible, and on the rare occasion you do connect with someone, they're dismissive and completely indifferent to your situation. I've had enough of this mockery of a medical practice and have already filed an application to switch to a new surgery.

Exceptional care and compassion at sandy lane surgery

Over the past decade, my family and I have been patients at Sandy Lane Surgery since relocating to Rugeley, and I'm thrilled to award them 5 stars today. Recently, we've had several medical appointments, and the experience has been absolutely flawless. The telephone waiting times have dramatically improved, with call handlers demonstrating exceptional professionalism, politeness, and helpfulness. My son has been seeing doctors frequently due to his eczema, and the entire team has been incredibly supportive, with special mentions to Jackie, Carl Pockett, Dr Bukky Oso, and Taiyla. During one particularly challenging visit, my son needed blood tests, which are typically difficult due to his skin condition. Taiyla was phenomenal, employing various techniques and showing extraordinary dedication to ensure the blood draw was successful, potentially saving us a hospital trip. Regarding my personal healthcare, I've consistently had my contraceptive implant managed by Dr Bukky Oso without any complications. Today's implant replacement was seamless, with Dr Oso even playing relaxing music that significantly enhanced my comfort. I was completely at ease throughout the procedure. The entire staff's commitment and hard work cannot be overstated. They consistently go above and beyond, delivering outstanding care. I want to extend my heartfelt gratitude to every single team member at Sandy Lane Surgery.

Worst healthcare experience ever avoid this clinic

Absolutely abysmal customer experience. You're required to schedule your medical condition weeks ahead of time, which is completely ridiculous and impractical.

Quick service with friendly staff

Made two separate bookings. Called early in the day and quickly scheduled both appointments with just a brief gap between them, all for the same morning. The staff were incredibly courteous and welcoming, and the entire process was seamless and efficient.

Terrible service and unhelpful medical staff nightmare

If I could award the lowest possible rating, I would. Reaching the front desk staff is practically unattainable, and even when you manage to connect, getting actual medical assistance is even more challenging. With only a few rare exceptions, most receptionists display a brusque and discourteous demeanor, and they're notably economical with providing accurate information. I'm immensely grateful that I've transitioned to Aelfgar MP, who represent everything this medical practice is not. You ought to be deeply embarrassed and learn from their superior approach.

Incredible support from ot professionals

The Occupational Therapy professionals are absolutely outstanding and provide exceptional care and support.

Reliable and caring medical team every time

Every time I've sought medical care here, I've successfully secured an appointment, and the healthcare professionals—whether physicians or nursing staff—have consistently provided excellent care during my visits.

Terrible experience with medical nightmare

Absolute nightmare of a medical procedure - completely botched and traumatizing from start to finish. I wouldn't recommend this surgical experience to my worst enemy.