Saville Medical Group (Newbiggin Hall)

Helpful and took time to listen

Excellent Healthcare Provider in the Region I have had an outstanding experience with this practice. The clinical staff member I consulted demonstrated exceptional knowledge, attentiveness, and genuine care for my wellbeing. They took considerable time to listen to my concerns, answered all my questions thoroughly, and provided clear guidance on my health matters. The appointment was well-organised and I felt completely at ease throughout. The professionalism and compassionate approach made a real difference to my visit. I would highly recommend this practice to anyone seeking quality healthcare in the area.

Reception staff were helpful and kind

I had a wonderful experience at this practice. The reception team were very helpful and showed genuine kindness. The clinical staff I encountered were excellent.

Reception staff dismissive and unwilling to help

If it were possible to give a negative rating, I would do so without hesitation. I have attended this practice throughout my life. As another patient has previously noted, this surgery operates in a manner that is deeply disappointing. During a recent telephone call, the receptionist displayed an unhelpful demeanor, speaking in a curt manner and appearing indifferent to my concerns. She seemed unwilling to properly understand what I was attempting to communicate. I simply wished to obtain some guidance from a clinical team member, yet was informed that no appointments or consultations were available at that time. I found this response confusing, as I was merely seeking advice rather than a full appointment. Beyond the dismissive tone, the only suggestion offered was repeatedly to visit an alternative healthcare facility. Given that I am currently unwell and unable to leave my home, this recommendation was entirely impractical and unhelpful. Whilst the practice benefits from modern facilities, the overall standard of patient care falls significantly short. The manner in which telephone calls are handled by reception staff—characterized by discourtesy, curtness, and an apparent lack of genuine concern for patients—is wholly unacceptable.

Felt unheard and dismissed at appointment

This practice does not provide the level of care I would expect.

Long-standing patient finds staff consistently professional

I have been attending this medical practice for many decades and throughout my time as a patient, all members of the clinical and administrative team have consistently demonstrated professionalism and approachability. They are a genuine asset to healthcare provision.

Friendly reception made all the difference

The team were welcoming and helpful, much appreciated. 🙂

Stressful visit that didn't help much

The appointment was not particularly helpful and resulted in increased stress rather than reassurance for both the young child and the expectant mother attending together.

Reception staff lacked basic customer service skills

The reception team demonstrated poor customer service abilities and lacked a compassionate approach to patient interactions.

Easy to book appointments with minimal wait

The team at this practice are excellent and booking an appointment is straightforward with minimal delays. Well done to the local NHS professionals for maintaining such good service.