Saxonbrook Medical Centre

Exceptional service that exceeded all my expectations

Professional, attentive, and thoroughly pleased with the service I received.

Swift service that truly saves the day

The support team addressed my issue immediately and went above and beyond in their assistance, providing exceptional service.

Timely, Welcoming Care with Clear Communication

My scheduled visit went smoothly, and I was greeted warmly by my nurse. She provided thorough explanations that allowed me to grasp the suggested modifications and the options available if those didn’t align with my needs. Additionally, she arranged another appointment for me in two weeks to further discuss these matters. Her assistance was invaluable, and her demeanor was truly delightful. Thank you.

Dismissive doctor fails to hear patient's concerns

My doctor completely disregarded everything I shared during our consultation and documented inaccurate information in my medical record.

Jo: The Helpful, Human Face of Saxonbrook

It’s genuinely reassuring to reach out to Saxonbrook and connect with Jo. She consistently offers assistance in a calm manner, and her understanding of my needs is something I greatly appreciate. Jo is both practical and straightforward, clearly outlining what she can provide regarding appointments and information while delivering it with empathy when I express any concerns. The way she navigates these situations resonates deeply with me—she maintains a professional demeanor yet remains warm and relatable. My past interactions with the practice haven’t always mirrored this positive experience, which makes Jo's unique approach even more remarkable. A heartfelt thank you to Jo! Saxonbrook is incredibly fortunate to have someone like you on their team.

Exceptional healthcare with a compassionate and attentive doctor

Incredible encounter where your queries are anticipated before you even voice them. Jasna has been my physician for an extended period, and I have absolute confidence in her capabilities. She creates a sense of ease and consistently demonstrates exceptional dedication to resolving any concerns without hesitation.

Nightmare Practice: Impossible Appointments and Unhelpful Staff

This is undoubtedly the most frustrating experience possible; there are never any available appointments. Even if your situation isn't urgent and could wait a few weeks, the staff seem uninterested and merely direct you to their online booking platform (a group of indifferent individuals). They claim that 100 slots become accessible at 7:45 each morning, but once those are gone, it’s impossible to secure an appointment until the following day. Whether your need is pressing or not, I’ve been attempting this for far too long without success—it's time for me to look elsewhere. The likelihood of actually being seen here feels remote. At this point, I wish they would just shut down entirely and spare us from dealing with such ineptitude because calling them useless doesn’t even begin to cover it.

Quick care and compassionate medical attention

Prompt medical attention and a swift consultation with the physician - much appreciated

Prompt Same-Day Service Resolves Issue Without Visit

An appointment was successfully arranged for the same day at a suitable hour, and the doctor contacted me without delay. The problem has now been addressed, and a prescription was forwarded to the pharmacy without needing to visit the clinic. Excellent service and quality of care provided.

Helpful service with a friendly touch

The staff was exceptionally courteous and addressed my issues effectively. Much appreciation.

Doctor Listened But Never Left His Seat

Despite securing a prompt appointment, the physician I consulted only listened to my symptoms without performing any physical examination. While he provided me with some advice and shared a link to an exercise video aimed at easing my shoulder discomfort, he did not inquire about my range of motion. His evaluation was conducted entirely from his chair, raising questions about whether contemporary medical training has shifted away from hands-on assessments. Consequently, I left the appointment feeling that it resembled little more than a phone consultation rather than an in-person medical visit.

Rude staff crush patient hopes at medical center

My encounter at Maidenbower Surgery was abysmal. Arriving just 5 minutes behind schedule, I was met with complete inflexibility and a total lack of empathy from the staff. Peter, my intended healthcare provider, categorically declined to see me—despite an empty waiting room and no subsequent appointments. The receptionist, Emma, proved equally unaccommodating and cold. Their unprofessional demeanor and utter disregard for patient consideration were truly appalling. Without question, this ranks as the most disappointing medical practice interaction I've ever experienced. My strong recommendation would be to seek healthcare elsewhere if at all possible.

Nhs fails patient with callous medical neglect

Disgraceful. The issues plaguing the NHS don't justify dismissing my concerns when I might be facing a potentially grave health problem.

Healthcare Delays and Prescription Chaos Frustrate Patient

I arrived at ESH around 1:30 PM, only to be informed that due to the lengthy wait, it would be more advantageous for me to return in the morning and see a doctor instead. Earlier that day, I had submitted a form requesting an urgent appointment and received a call at 10:30 AM offering me an appointment on Wednesday. This was on Monday morning. Unfortunately, I was suffering from an ear infection, which anyone who has experienced one knows can be excruciatingly painful; there was no way I could endure until Wednesday for treatment. Consequently, they directed me to visit a walk-in clinic. At the clinic, I spent over four hours sitting in discomfort waiting for my turn. During this time, I learned that when you fill out an urgent appointment request with your GP (general practitioner), they aren't even required to contact you within 48 hours. Essentially, if you feel it's necessary to see someone on the same day regarding your health issues, heading directly to a walk-in center is your best option since there is evidently a shortage of doctors available through regular appointments. It raises questions as well about how walk-in clinics have doctors who work long shifts of twelve hours daily. Additionally, I'm struggling comprehending why the process for repeat prescriptions has changed so drastically; now patients must specify not only their medication but also its dosage and duration along with details about when it was last issued. This new system complicates things significantly because managing multiple medications becomes quite cumbersome—previously all I needed to do was open up my app and select what I wanted without additional hassle. Now patients may end up running low on their prescribed drugs or ordering them more frequently than needed since we have no choice but sift through each item individually. Recently while attempting to pick up one of my medications after ordering it online—I ended up receiving something entirely different because I'd discarded its packaging and couldn’t recall its name beyond starting with “TO.” Instead of what I'd ordered—a mix-up occurred where they handed me another medication beginning with “BE.” This led me into having reorder yet again which resulted in missing six days’ worth of medication altogether! Why are we altering systems that previously functioned effectively? In essence, local medical practices seem nearly nonexistent nowadays due largely insufficient numbers compared against patient demand—one might rightfully wonder why this situation persists?

False Documentation Undermines Patient Trust

Many of the physicians are competent, yet a few seem to be less than professional. Following an appointment in which I was assured that everything was fine and there were no issues, I accessed the NHS app to review the report. To my surprise, I discovered that he had recorded providing me with advice that we never actually talked about during our consultation.

Excellent Care Hindered by Difficult Front Desk Staff

The service is extremely lacking, making it nearly impossible to reach anyone in a significant way. While the clinical staff are outstanding, navigating through the challenging and confrontational front desk personnel proves to be a major hurdle. In the past, the experience was far superior.

Compassionate care from a skilled hand surgeon

Arrived for my weekend surgical follow-up with Dr. Sophie Wellman first thing in the morning, and she was absolutely delightful! She provided excellent guidance and prescribed medication to effectively manage my post-operative hand discomfort.

Worst medical service ever experienced by patient

Absolutely abysmal service at this medical practice. From flu inquiries to vaccination appointments and prescription refills, the entire experience is frustrating. I'm convinced the blame lies squarely with the receptionist and their management. A professional's dedication is often reflected in their presentation, and these staff members appear to have rolled out of bed and stumbled to work without a moment's consideration for their appearance. Combine that with their consistently discourteous and unhelpful attitudes, and you've got a perfect picture of incompetence. I challenge someone to investigate this place and prove me incorrect.

Surgical Nightmare: Chaos and Incompetence Unleashed

Extremely poor and chaotic medical procedure

GP Surgery Fails Seriously Ill Patient

I reached out to this medical practice on behalf of my sister, who has been gravely unwell since May. They seem to create obstacles at every turn, whether it's trying to secure an urgent appointment or canceling vital sessions. Additionally, they disregard requests from specialists in London and other consultants who are well-informed about her condition and ought to collaborate with our GP for my sister's care. She has lost a staggering four stone in less than three months. On one occasion, a specialist requested that all medications be provided in liquid form due to my sister’s circumstances following major surgery. This request turned into an extensive struggle because she repeatedly asked them for her medication in liquid format, as she had been required to liquefy everything for six weeks after the operation—during which time eating solid food or taking medications was not possible for her. Their refusal seemed primarily driven by budgetary concerns within the practice rather than any valid medical reasoning. Furthermore, I found the reception staff exceptionally discourteous even though I approached them politely during my calls; they wouldn’t listen at all. I must emphasize that if this lack of support from both her surgery and GP persists regarding my sister’s needs, I will escalate this matter further. The treatment provided by this service is utterly disgraceful; it is an affront to human dignity when patients are left suffering without food while dealing with severe vomiting and diarrhea resulting from their medical conditions requiring immediate attention. It is imperative that you consider these points seriously and treat your patients with the respect and assistance they rightfully deserve. This situation could easily affect someone you love; I'm confident you'd feel similarly distressed if roles were reversed. Remember that actions hold more significance than words alone—no response is necessary from your end on this matter.