Saxonbrook Medical Centre

Exceptional healthcare with compassion and expert care

Unquestionably, this is the most exceptional medical practice I've ever encountered. The front desk personnel are compassionate, thoughtful, and consistently strive to provide outstanding assistance. The medical professionals are empathetic, highly skilled, and incredibly understanding, always willing to go above and beyond. This practice has been instrumental in my healthcare journey, and I am immensely grateful for their incredible support.

Exceptional Care: Sheila Trower's Helpful Guidance

Outstanding care I truly appreciated the opportunity to engage in conversation with the practice nurse, Sheila Trower. During my visit, she provided invaluable assistance, and I departed feeling much more informed and optimistic. Thank you, Sheila. This medical practice has proven to be the finest we have ever been associated with; they consistently offer support, are easy to reach, and maintain a polite demeanor while boasting modern amenities and well-informed personnel.

Booking nightmare at local medical surgery

Securing a medical consultation has become an absolute ordeal. My infant is unwell, and I'm desperately attempting to schedule a visit, but each time I try, the system repeatedly declares "Appointments are full for today" and continues to do so until the following day. Upon calling the clinic directly, I was instructed to complete a form before they would even consider booking an appointment. In contrast, my previous medical practice was exceptional - you could call between 8:30 and 9am and receive same-day treatment. Our current experience with this surgery has been thoroughly disappointing. Regrettably, obtaining an appointment seems impossible.

Bureaucratic nightmare undermines healthcare access

They've recently displayed an organizational chart packed with managers, project coordinators, administrative personnel, HR representatives, and countless other roles. Yet, when it actually comes to utilizing their services, they are dismally disorganized, absurdly convoluted, and create insurmountable barriers to accessing even the most fundamental services. When you attempt to renew a prescription in time to prevent running out of medication (since their system won't allow booking too far ahead), they demand a medical review before authorizing prescription renewal, even for medications that never change! Suddenly, you're left with just a few days to navigate an impossible maze - essentially breaking into Fort Knox - to secure an appointment and allow the pharmacy time to prepare your medication. Their online booking system for medical reviews is completely useless, offering no available slots and forcing you to call 111. Ultimately, you're compelled to physically visit their office and consume everyone's time just to resolve a simple issue. Is it any wonder the NHS has such extensive patient waiting lists!!!!

Frustrating wait and unhelpful front desk staff

Absolutely dreadful customer service, with front desk staff showing zero willingness to assist. Every time I attempt to schedule an appointment, I'm met with the frustrating reality that their availability is completely booked.

Disorganized Surgery Deteriorates After Eleven Years

For the past eleven years, I have utilized this medical practice, yet I remain uncertain about the positive impact or changes it has brought to my family's life. There is a significant lack of organization here; there is no clarity regarding roles and responsibilities among the staff. Additionally, there seems to be little concern for following up on patients' treatments. This practice is quite disappointing. While I don't hold the individual practitioners accountable, it’s clear that management plays a crucial role in these issues. Previously, I was part of a well-structured medical facility in London. However, upon relocating here, we quickly recognized that this practice faces major challenges. We initially hoped for improvements over time; unfortunately, things have only deteriorated further. It may be necessary to consider shutting it down entirely.

Terrible product not worth your money

Absolutely terrible!

Successful surgery brings hope and healing

Extremely satisfied with the surgical procedure I underwent.

Great Doctors, Frustrating Appointment System

The physicians are excellent, but the telephone system significantly hinders their effectiveness. Scheduling an appointment is an extremely frustrating and anxiety-inducing process.

Better service at modern medical practice

Moved from the Furnace Green location, and I must say this practice is a significant improvement. The medical team is attentive and supportive, and the facility has been recently renovated, giving it an attractive and modern appearance. My sole criticism is the occasional delay in appointments, where patients frequently find themselves waiting well beyond their scheduled time, sometimes up to thirty minutes or more.

Vaccination frustration with nhs booking service chaos

Initially and subsequently, my first and second COVID vaccine appointments were called off. The providers denied any cancellation. I reached out to the NHS booking service following the second cancellation, and they claimed it wasn't their doing. Fortunately, I managed to get both vaccinations at alternative locations.

Terrible customer service and unresponsive support

Always silent, completely unhelpful. What's the point of sending a text message if you're unwilling to pick up when someone calls you back?

Caring Doctors with Friendly Staff: Five-Star Experience

This medical practice offers a truly revitalizing experience. The reception staff is welcoming and pleasant, in stark contrast to our former clinic in Southgate. They genuinely care about their patients' well-being and are dedicated to facilitating recovery. Without a doubt, they deserve five stars consistently!

Efficient COVID Jabs with Courteous Saxonbrook Team

I typically don’t write reviews for medical facilities, but I felt compelled to share my experience after receiving all my COVID-19 vaccinations, including the booster shot, at Saxonbrook Medical. Each time I visited, the staff was exceptionally polite and effective in their work. There were no extended waits, and every interaction was accompanied by a friendly smile. My heartfelt gratitude goes out to everyone at Saxonbrook Medical for their outstanding service.

Smooth and quick covid vaccine experience

Quick and straightforward for getting the covid vaccine booster shot

Frustrating phone service that fails completely

Completely unable to connect, their callback took 90 minutes to materialize. When they finally did call, they immediately disconnected while attempting to transfer me to the appointment department. The service could not possibly be more abysmal unless they simply eliminated their contact number altogether.

Terrible healthcare nightmare at this unresponsive clinic

A truly dreadful medical practice that falls short in every possible way. Scheduling an appointment is a nightmare, and the general practitioners display complete apathy towards patient care. They dismiss your concerns without a second thought, treating you with utter indifference. This surgery is nothing short of a complete embarrassment to healthcare standards.

Quick and compassionate covid vaccine experience

Received my initial vaccine dose at this location, and I'm thoroughly impressed by the incredibly warm, competent, and compassionate team working here!!!

Swift and smooth vaccine experience awaits you

Got my initial Pfizer shot at this location. The process was smooth and quick, with minimal waiting time.

Exceptional care from a trusted medical team

Throughout my time with this medical practice, I've consistently experienced a high level of professionalism, warmth from the staff, and comprehensive attention to my healthcare needs.