Scarborough Medical Group - Danes Dyke Surgery

Staff helped me register on NHS app

I registered with the practice in August and have found the team at the Esplanade Road location to be consistently supportive and understanding. They demonstrated this particularly well when assisting me with setting up access to the NHS digital services platform.

Triage system makes booking appointments unnecessarily difficult

The clinical staff at both locations demonstrate strong competence and professionalism. However, the accessibility of appointments presents significant challenges. The current triage process requires patients to submit a message and await assessment to determine appointment eligibility. This contrasts with previous arrangements where patients could directly request appointments without intermediary gatekeeping. Additionally, the messaging system was recently unavailable, with the app indicating it would resume the following day, suggesting potential capacity constraints within the practice's operations. The clinical team merits recognition for their quality of care, whereas the appointment access system detracts considerably from the overall experience. The practice appears understaffed during certain periods, yet this does not translate into improved appointment availability. The triage system's effectiveness in serving patient needs is questionable, as it does not appear to facilitate timely access to care or pain management support as intended.

Practice hasn't modernised since the seventies

It's adequate. The practice hasn't evolved significantly since I first started attending many years ago. Although one of the long-standing clinicians has now retired.

Practice website information needs updating

A clinician listed on the site appears to no longer be in practice. I was informed of their passing in April 2025.

Receptionist turned away urgent medical request

Called the practice this afternoon requesting a doctor's appointment. While I understood an immediate slot wasn't available, the receptionist suggested I ring back the following day after I outlined my concerns. I found it somewhat concerning that administrative staff appeared to be making decisions about whether a medical consultation was necessary.

Website keeps crashing when trying to book

I have experienced repeated technical difficulties when attempting to access the practice website. I received a message approximately a week ago indicating that someone would contact me shortly regarding an appointment for a health matter. However, I have not yet heard back from the practice. This is disappointing given that they had committed to getting in touch with me.

Reception staff made booking straightforward and easy

I registered with the practice a few months ago and have had a very positive experience overall. I have attended several appointments, both for myself and accompanying a family member, and both of us have been seen promptly and efficiently, with helpful follow-up care provided. The reception team have been pleasant and welcoming, and the clinical staff have been equally professional and approachable. This positive experience has been consistent across the practice locations I have visited.

Struggling to book appointments and get proper care

The practice used to provide better access to appointments, but this has become increasingly difficult. When consultations do occur, there seems to be a tendency to prescribe medications without thoroughly investigating the underlying causes of health concerns.

No follow-up after x-rays for weeks

I had imaging done approximately two months ago but have not received any feedback or communication regarding the results or next steps. I find this lack of updates disappointing and feel let down by the service provided.

Receptionist blocked my appointment request without explanation

I experienced an issue with my prescription and contacted the surgery to discuss it with a clinician. The receptionist informed me that available appointments were several weeks away, which felt like an unusually long wait. Subsequently, I received notification of a cancellation slot with a different clinician. I felt this situation was handled dismissively rather than helpfully. The receptionist's response to my request for a timely appointment, particularly given that I needed my medication, left me feeling brushed aside. I plan to request a telephone consultation tomorrow instead. While I found the clinician I eventually saw to be helpful, my overall experience with the reception team was disappointing.

Felt genuinely listened to and well cared for

I have consistently received excellent treatment and care throughout my time as a patient here. I consider myself fortunate to be registered with this practice. My appreciation goes to everyone involved in my care.

Practice stopped my prescription without explanation

Disappointing experience with prescription management at this practice. There appears to be inconsistency in how medications are handled, with changes made that feel arbitrary. For someone managing a chronic respiratory condition, having reliable access to the correct medications is crucial. After many years as a patient, a recent decision to suspend a long-standing prescription without clear explanation has been frustrating. This situation has left me feeling unsupported and concerned about accessing the care I need.

Receptionist was helpful and appointment ran on time

I reached out to this practice today regarding a health concern and received excellent service. The reception staff were delightful and the clinician who called me back was both prompt and compassionate, arriving at the scheduled time. I'm very glad I made the decision to register with them.

Practice failed to provide timely death certificate

This practice has been deeply disappointing. Following a recent appointment, my family member was discharged without receiving appropriate support, and she passed away shortly afterwards. Since then, my relatives have been attempting to obtain necessary documentation from the practice for over a week without success. The staff have come across as unprofessional and insensitive throughout this difficult time, and the overall handling of both the clinical care and subsequent administrative matters has been inadequate. I believe the relevant regulatory bodies should investigate this practice urgently to address these serious concerns and ensure proper accountability for what appears to be a significant failure in service standards.

Same day call back and swift hospital referral

After submitting a request through the NHS app, I received a call from a clinician on the same day. They determined that an in-person consultation was necessary, and I was promptly offered and given an appointment that same day. I was then directed to attend a hospital unit immediately, where I received appropriate care. The entire process from the surgery was excellent, and I'm very grateful for the swift and efficient service.

Long phone wait but receptionist was kind

After waiting on the telephone for an extended period, a courteous member of the reception team eventually picked up my call. I have been experiencing health concerns for several weeks and felt it was necessary to arrange a consultation. The earliest available appointment with a clinical practitioner is several weeks away, while seeing a doctor would require waiting even longer. I am uncertain how to manage my situation during this interim period. Whilst I have not typically required medical attention, the current circumstances are causing me considerable concern.

Phone queue staff need better training

Disappointing experience overall!!! Comparable to other local practices I've attended (possibly even less satisfactory & that's quite notable.) I would suggest looking elsewhere. The telephone reception team appeared to lack adequate training….

Receptionists were helpful and genuinely pleasant

I relocated from an unsatisfactory practice earlier this year, where I had been a patient for many years, to my current surgery which is part of a larger medical group, and I'm genuinely pleased with the decision. I've needed to get in touch only twice this year, and on both occasions the reception team have been excellent, supportive and genuinely friendly. Recently I had a telephone consultation seeking guidance on a health matter, and the support and advice I received was outstanding. The healthcare professional I spoke with was calming, positive and showed genuine care and attention. It's been such a welcome change compared to my previous experience. I would highly recommend this practice.

Long wait times made booking difficult

The wait time to secure an appointment at this practice is extremely lengthy, making the experience quite disappointing. The situation feels comparable to the difficulties experienced during the pandemic period.

Receptionists and doctors who actually listen

I have numerous challenges affecting both my mental and physical wellbeing. The reception team members demonstrate professionalism and compassion in their interactions. Every clinician I have encountered has shown kindness, professionalism, and genuine attentiveness to my concerns. I am completely satisfied that I am receiving care at an excellent practice. This is the finest surgery in the area.