Patient Experience Summary

Patient feedback reveals a mixed experience across the practice. Reception staff and clinical teams frequently receive praise for courtesy, professionalism, and compassionate care, with many patients highlighting welcoming interactions and efficient service delivery. The practice environment is noted as clean and well-maintained, with convenient facilities including on-site pharmacy access. However, significant challenges persist around appointment availability and waiting experiences. Multiple patients report extended delays in securing appointments, with some facing waits exceeding three weeks for routine consultations, alongside lengthy waiting times once at the clinic. Communication gaps emerge as a recurring concern, particularly regarding treatment follow-up, accessibility requirements, and coordination between departments. Some patients describe feeling rushed during consultations or experiencing insufficient continuity of care when seeing different practitioners.

Reception staff performance is notably inconsistent, with some patients praising their helpfulness while others report unhelpful or dismissive interactions. Accessibility concerns are raised by patients with specific needs, including those requiring communication adjustments. Operational pressures appear to impact service quality, with patients noting difficulty reaching the practice by phone and challenges with appointment cancellations. Despite these systemic issues, individual clinical staff members frequently receive commendation for their attentiveness and professional approach, suggesting variable experiences depending on which team member patients encounter.

Appointment

54.12 %
Average

Reception

68.32 %
Great

Cleanliness

72.50 %
Great

Care

65.78 %
Great

Respect

61.89 %
Average

Seen on time

58.34 %
Average

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AL

Annemarie L. Google 10 months ago

Rating

Bad!

Waited 30 Minutes for Nothing

Absolutely terrible service. They're completely disorganized and slow. I've been waiting for ages, and my order still isn't prepared. If the rating system allowed it, I would have given zero stars without hesitation.

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RG

Robert G. Google 10 months ago

Rating

Excellent!

Quick Evening Appointment at Friendly Clinic

Called at 8am to secure a scheduling slot or visit one of their healthcare facilities 🙄 Received attentive care with convenient hours extending until 7pm

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MB

Matthew B. Google one year ago

Rating

Excellent!

Dr Ansah Made My Kid's Checkup So Easy

Dr. Ansah is simply incredible! Her warm and approachable demeanor makes her stand out, and she's particularly exceptional when it comes to treating kids. After encountering numerous physicians, I can confidently say she's one of the best doctors around. If you're looking for a top-notch healthcare professional, I wholeheartedly recommend her at Scartho Medical.

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RR

Rcullen123 R. Google one year ago

Rating

Excellent!

Smooth Process for Registering My Newborn

The staff were incredibly supportive and made the process of registering our newborn completely smooth and straightforward.

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SG

Stella G. Google one year ago

Rating

Excellent!

Quick and Helpful Morning Appointment

I arrived at the clinic's waiting list early today at 8am, positioned as number 42. Surprisingly, my turn came up in under 10 minutes, and I successfully secured a slot for later this morning. I consider this to be impressively efficient service! Update: On September 30th, I contacted the practice again regarding a sick elderly family member who couldn't travel. By 8 am, I'd arranged a phone consultation, which resulted in a prescription being processed and medication delivered by 4 pm. Despite facing significant operational challenges and high demand, the medical center continues to provide excellent care. Heartfelt appreciation goes to SMC and the fantastic delivery team at Weelsby View Pharmacy!

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DD

Donna D. Google one year ago

Rating

Excellent!

Quick and Easy Appointments at This Clinic

The employees consistently demonstrate a welcoming and supportive attitude. Scheduling an appointment is never a hassle, and I believe they offer an excellent overall service.

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KK

Kezzy K. Google one year ago

Rating

Bad!

Terrible care at this clinic

Absolute disaster of a healthcare facility. They display complete indifference across the board. From front desk staff to physicians, their lack of empathy is shocking, even when dealing with critical medical conditions.

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A

Anonymouse one year ago

Rating

Great!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Bad
  • Respect

    Bad
  • Seen On Time

    Excellent

Great practice

Poor service from Doctors, felt judged. They obviously do not read your notes, spend most of time explaining my condition, then time up. They also put the wrong information on your patient record... The reception is the best. Poor Doctors.

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A

Anonymouse one year ago

Rating

Great!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Bad
  • Respect

    Bad
  • Seen On Time

    Excellent

Great practice

Great practice, just Doctors are incompetant, knowledge poor, they should read your notes, felt rushed, lack of respect, judgmently, they should also make sure they put the right information on system one.

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SR

Susan R. Google one year ago

Rating

Poor!

Dismissive Doctor Ignored My Fibromyalgia Concerns

I left today's medical appointment feeling deeply disappointed by the lack of understanding regarding fibromyalgia. When I brought up my condition, the physician immediately gestured toward her head and addressed my husband, suggesting the issue stems from unique brain receptor variations. Does this imply that the pain I experience is merely a figment of my imagination?

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CW

Carol W. Google 2 years ago

Rating

Excellent!

Quick and Helpful Blood Test Checkup

Recommend. Visit offers top-notch service, consistently keeping clients updated and demonstrating strong communication skills.

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SS

Stacie S. Google 2 years ago

Rating

Bad!

Horrible Wait Times and Constant Cancellations

Utterly revolting service, they force patients to endure a month-long wait for a consultation, only to abruptly cancel it without any genuine concern. They schedule an appointment four weeks in advance, then have Kate call to cancel, leaving me four weeks behind schedule. I'm certain they'll likely cancel the next appointment as well when the wind shifts...

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JW

Josephine W. Google 2 years ago

Rating

Excellent!

Quick and Kind Diabetic Foot Care

I visit this clinic every three months for my diabetic foot care. The staff are incredibly accommodating. Since it's covered by the National Health Service through my physician, I don't incur any personal expense. As a diabetic patient, these regular nail treatments are essential for my health.

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TW

Tim W. Google 2 years ago

Rating

Great!

Long Wait, Friendly Nurse at Busy Surgery

Unfortunately, this medical practice seems overwhelmed with patients. I called at 8am and it took me 85 attempts to get through. Like many NHS healthcare services, things are becoming increasingly challenging. However, the nurse I encountered was truly exceptional.

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MO

Mbamalu O. Google 2 years ago

Rating

Great!

Caring Staff, but Clinic Needs a Deep Clean

I value Scartho Medical Centre's approach to patient care, evident in their thoughtful and committed healthcare delivery. The team demonstrates remarkable professionalism and meticulousness when handling medical inquiries, which is truly praiseworthy. Nevertheless, there are noticeable gaps in the centre's hygiene standards. The current state of cleanliness falls short of what one would anticipate from a medical facility, and resolving these concerns would significantly elevate the patient's overall experience and comfort.

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VA

Val A. Google 2 years ago

Rating

Excellent!

Quick Care at City Hospital

Consistently top-notch care, incredible nursing team, exceptional physicians, and phenomenal support staff

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CB

C B. Google 2 years ago

Rating

Excellent!

Dr. Tony and Dr. Sudhakar Saved Me

For nearly a decade and a half, I've experienced consistently outstanding service that goes above and beyond. They always strive to be accommodating, even with minimal notice. I want to specifically acknowledge Dr. Tony Salisbury (now retired) for his compassionate care - I'll forever remember his reassuring words, "Don't worry, we'll ensure you receive all necessary support." My current GP, Dr. Sudhakar Allamsetty, is equally remarkable, providing a sense of comfort and security for myself and my two children. His prompt and attentive assistance is truly appreciated. These two doctors genuinely embody exceptional compassion and professionalism. May blessings be upon them and their families. I must also commend the receptionist, Julie, whose gentle, maternal tone and attentive listening make every interaction pleasant. My heartfelt gratitude to the entire team for their remarkable service.

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JH

Joan H. Google 2 years ago

Rating

Excellent!

Kind Staff Helped Us Through Tough Times

The front desk personnel consistently demonstrate exceptional dedication in addressing all of my spouse's medical concerns. Throughout two challenging years, their approach has been both warmly supportive and highly professional.

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UC

Udo C. Google 2 years ago

Rating

Excellent!

Quick and Easy Family Registration

I'm truly impressed by the exceptional professionalism displayed by everyone at this medical practice, including the welcoming receptionist, attentive nurses, and skilled doctors. The process of registering my entire family was remarkably smooth and efficient, taking far less time than I had anticipated. I sincerely hope they continue to maintain their high standard of service.

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LJ

Linda J. Google 2 years ago

Rating

Excellent!

Quick Care When We Need It

A massive appreciation goes out to Scartho Medical Centre for consistently making every effort to accommodate my husband and me with appointments whenever required. The entire staff demonstrates exceptional helpfulness. Outstanding service.

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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01472 279500
  • Scartho Medical Practice Springfield Rd, Scartho Grimsby DN33 3JF

Patient Experience Summary

Patient feedback reveals a mixed experience across the practice. Reception staff and clinical teams frequently receive praise for courtesy, professionalism, and compassionate care, with many patients highlighting welcoming interactions and efficient service delivery. The practice environment is noted as clean and well-maintained, with convenient facilities including on-site pharmacy access. However, significant challenges persist around appointment availability and waiting experiences. Multiple patients report extended delays in securing appointments, with some facing waits exceeding three weeks for routine consultations, alongside lengthy waiting times once at the clinic. Communication gaps emerge as a recurring concern, particularly regarding treatment follow-up, accessibility requirements, and coordination between departments. Some patients describe feeling rushed during consultations or experiencing insufficient continuity of care when seeing different practitioners.

Reception staff performance is notably inconsistent, with some patients praising their helpfulness while others report unhelpful or dismissive interactions. Accessibility concerns are raised by patients with specific needs, including those requiring communication adjustments. Operational pressures appear to impact service quality, with patients noting difficulty reaching the practice by phone and challenges with appointment cancellations. Despite these systemic issues, individual clinical staff members frequently receive commendation for their attentiveness and professional approach, suggesting variable experiences depending on which team member patients encounter.

Appointment

54.12 %
Average

Reception

68.32 %
Great

Cleanliness

72.50 %
Great

Care

65.78 %
Great

Respect

61.89 %
Average

Seen on time

58.34 %
Average
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