Scartho Medical Centre
Average! (76 reviews)
Average! (76 reviews)
Patient feedback reveals a mixed experience across the practice. Reception staff and clinical teams frequently receive praise for courtesy, professionalism, and compassionate care, with many patients highlighting welcoming interactions and efficient service delivery. The practice environment is noted as clean and well-maintained, with convenient facilities including on-site pharmacy access. However, significant challenges persist around appointment availability and waiting experiences. Multiple patients report extended delays in securing appointments, with some facing waits exceeding three weeks for routine consultations, alongside lengthy waiting times once at the clinic. Communication gaps emerge as a recurring concern, particularly regarding treatment follow-up, accessibility requirements, and coordination between departments. Some patients describe feeling rushed during consultations or experiencing insufficient continuity of care when seeing different practitioners.
Reception staff performance is notably inconsistent, with some patients praising their helpfulness while others report unhelpful or dismissive interactions. Accessibility concerns are raised by patients with specific needs, including those requiring communication adjustments. Operational pressures appear to impact service quality, with patients noting difficulty reaching the practice by phone and challenges with appointment cancellations. Despite these systemic issues, individual clinical staff members frequently receive commendation for their attentiveness and professional approach, suggesting variable experiences depending on which team member patients encounter.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patient feedback reveals a mixed experience across the practice. Reception staff and clinical teams frequently receive praise for courtesy, professionalism, and compassionate care, with many patients highlighting welcoming interactions and efficient service delivery. The practice environment is noted as clean and well-maintained, with convenient facilities including on-site pharmacy access. However, significant challenges persist around appointment availability and waiting experiences. Multiple patients report extended delays in securing appointments, with some facing waits exceeding three weeks for routine consultations, alongside lengthy waiting times once at the clinic. Communication gaps emerge as a recurring concern, particularly regarding treatment follow-up, accessibility requirements, and coordination between departments. Some patients describe feeling rushed during consultations or experiencing insufficient continuity of care when seeing different practitioners.
Reception staff performance is notably inconsistent, with some patients praising their helpfulness while others report unhelpful or dismissive interactions. Accessibility concerns are raised by patients with specific needs, including those requiring communication adjustments. Operational pressures appear to impact service quality, with patients noting difficulty reaching the practice by phone and challenges with appointment cancellations. Despite these systemic issues, individual clinical staff members frequently receive commendation for their attentiveness and professional approach, suggesting variable experiences depending on which team member patients encounter.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Hazel P.
6 years ago
Bad!
Lifesaver during my morning commute
I'm utterly speechless.
Justin L.
6 years ago
Excellent!
Caring Doctor Saved the Day at Scartho Medical
Getting a timely appointment can be challenging, but the reception team genuinely attempts to assist. I must emphasize that Dr. Sudhakar Allamsetty goes above and beyond typical medical care, truly exemplifying what an exceptional physician should be. He is an absolute asset to Scartho Medical practice.
Dani S.
6 years ago
Poor!
Great Space, Unhelpful Front Desk Staff
Impressive infrastructure and amenities, yet undermined by the subpar performance of the front desk staff. Their customer service is woefully inadequate. Rather than offering solutions, they seem fixated on listing all the things they're unwilling to assist with. A letdown that leaves much to be desired 😕
Julie T.
7 years ago
Excellent!
Quick and Kind Care from Dr. Dijoux
Reception staff were incredibly friendly and accommodating. Despite the three-week wait for a non-urgent routine appointment, the experience was smooth. Arrived and was seen precisely on schedule. Dr. L. Dijoux provided exceptional, compassionate care. Deeply appreciative of the entire service.
Tim C.
7 years ago
Bad!
Frustrated by Constant Nurse Referrals
constantly brushed aside and redirected from seeing an actual physician, never getting the medical attention I truly need
Victor B.
8 years ago
Excellent!
Friendly and Caring Doctor at My Checkup
Dr. Dijou is an exceptional physician who provides outstanding medical care.
Grimsbysteve1 G.
8 years ago
Great!
Quick and convenient health center visit
Top-notch healthcare facility offering convenient doctor consultations. The adjacent pharmacy provides seamless prescription services, making the entire process incredibly efficient.
Caroline C.
8 years ago
Bad!
Painful Delay After Husband's Surgery
Utterly appalling service. Following my husband's surgical procedure, he was discharged with minimal pain management medication. I contacted the clinic to request additional pain relief and was informed that the prescription would be processed by the doctor and ready for collection today. The medical practice has rejected the request pending a consultation with my husband. While that might seem reasonable, the issue is twofold: 1) no one took the time to communicate this to us, and 2) the doctor has conveniently left for the day, meaning my husband must now endure waiting until at least tomorrow. Absolutely ridiculous!!!
The C.
8 years ago
Excellent!
Barbara saved the day for me
Exceptional assistance. Grateful to Barbara for resolving my issue completely!! Mike
Karen M.
9 years ago
Bad!
Unhelpful Appointment Scheduling for My Sick Child
I tried scheduling an appointment for my 9-year-old child after 4pm today, but was only offered a slot on 19 June. When I explained that her symptoms didn't warrant missing school but still needed medical attention, I was still limited to either 11am today or the distant June date. I'm utterly appalled by the complete lack of compassion for a child's health and the total disregard for the purpose of the GP emergency unit, which exists specifically to provide after-hours care. This medical practice is hands-down the most incompetent and uncaring I've ever encountered. A formal complaint is now in writing. Absolutely outraged!!
Billie R.
9 years ago
Average!
Long Waits, but Caring Staff
Scheduling appointments takes forever, and once you arrive, you're guaranteed to spend hours in the waiting room before seeing a physician. Despite the frustrating delays, the medical staff—doctors and nurses alike—are genuinely pleasant and professional.
Susan B.
9 years ago
Great!
Decent help at the clinic today
Decent scheduling process and assistance
Geoff M.
10 years ago
Excellent!
Quick and Friendly Morning Check-in
Professional and attentive staff, meeting expectations effectively.
Michael K.
10 years ago
Bad!
Impossible to Book an Appointment Anywhere
Scheduling an appointment has been impossible, with wait times exceeding 30 days. The customer service is absolutely unacceptable.
Zendan Z.
10 years ago
Bad!
Impossible to Schedule an Appointment
Scheduling an appointment seems impossible. Every attempt results in being stuck in a lengthy queue of around 10 people, with wait times exceeding half an hour, making the process incredibly frustrating.
Steve A.
10 years ago
Average!
Impersonal Care at New Medical Center
A modern medical facility offering multiple healthcare services, yet lacking a personal touch. The environment feels sterile and transactional, reminiscent of a bustling marketplace. Patients are frequently shuffled between different physicians, making it challenging to establish any meaningful connection or continuity of care.