Scott Road Medical Centre

Quick appointment after morning phone call

Excellent service here, as always. I phoned in the morning and had a face to face appointment a few hours later. The clinician, whom I had not met before, was very reassuring and listened carefully to all my symptoms. They were friendly and understanding and soon made me feel more relaxed. 5* again for this excellent practice!

Practice refused urgent care for new patient

Extremely disappointing. My partner and I have just relocated to the area and required prompt medical attention while completing our practice registration. We were unable to access care at this time. While NHS guidance permits treatment for temporary patients during transition periods, the staff member handling our call indicated they were unable to deviate from standard procedures. I would recommend considering alternative practices in the area.

Quick pharmacy service for minor issues

The prescription service is straightforward and convenient to use. The local pharmacy is excellent—I've used it several times to collect medications quickly, which saves the practice time for more pressing concerns. The team at the medical centre are welcoming and supportive, and they deserve recognition for managing the challenging situations they encounter.

Long wait for urgent appointment callback

I discovered a concerning symptom and contacted the practice. Due to high call volumes, I used their callback service. When they rang back, they explained that same-day emergency slots were fully booked. I was advised to call again the following morning to request an emergency appointment, though I was informed this would likely result in being seen approximately a week later. I found it unclear how this timeframe aligns with the definition of an emergency appointment.

Quick response through the messaging system

The team at the practice were incredibly supportive and responsive. My message was acknowledged promptly through the online system, and I was able to speak with a clinician very quickly afterwards. Really appreciated the efficient service.

Quick phone answering and genuinely helpful staff

I have extensive experience working with various GP practices through my role as a community carer, and I must say this particular medical centre stands out for their prompt telephone responses and exceptionally helpful, welcoming approach. They truly deserve commendation for their service.

Helpful team that listens to long-term patients

The practice at Scott Road demonstrates a genuine commitment to assisting patients and providing ongoing support. Having dealt with persistent health concerns, I feel reassured by the collaborative approach of the entire team there.

Couldn't get an appointment when needed

It has been difficult to obtain an appointment and challenging to be seen when needed.

Confusing referrals through new system

The quality of care has declined noticeably in recent times, following the implementation of a new system. Patients find themselves being redirected repeatedly between different departments or services.

Quick response to my request made all the difference

I have been attending this practice for over a decade, and I find the service to be exceptional. The reception and administrative staff have been particularly helpful and responsive. When I submitted a request, I received a reply very promptly and the team went out of their way to assist me. I am genuinely grateful for the support provided by all the staff members at the practice.

Impossible to book appointments through online forms

It has been very difficult to access appointments, whether in person or by telephone, as the reception process presents significant barriers. The staff at reception have not been helpful in facilitating bookings. The online form system for appointment requests is unreliable and frequently experiences technical issues. After submission, there can be lengthy waiting periods of up to a week before receiving any response, and contact is not always forthcoming.

Felt genuinely heard and properly listened to

I have to say I have never had a healthcare professional who has listened to what I have had to say and shown so much interest and care. The clinician I saw made me feel so at ease, which made it easy to talk about my concerns and issues. It was unbelievable that not only did they listen to my problems at present, but they also looked at previous appointments and checked how I have been regarding those. They really are a breath of fresh air and are a remarkable healthcare professional! It was lovely to feel heard and have someone who really does want to ensure they do everything they possibly can to help you feel well again. A massive thank you!

Difficult to get an appointment here

This practice is much like any other GP surgery. Securing an appointment with a clinician feels extraordinarily difficult to achieve.

Reception staff were helpful and supportive

I wanted to express my gratitude and felt it was important to highlight the exceptional care provided by one of the clinicians at the practice. This healthcare professional demonstrated remarkable compassion and understanding towards my family member's situation, showing genuine empathy for the challenges they were facing. The support offered was invaluable, and the approach taken was both caring and considerate. It would be wonderful to see more practitioners with such dedication and kindness in healthcare. Additionally, the reception team consistently provided excellent and helpful service throughout our visits. 💙💙❤️

Friendly staff and quick same-day appointments available

The team here are genuinely welcoming and supportive, and I'm able to get appointments on the same day when necessary. The digital communication system is excellent as well. This is the finest GP practice I've been with.

Friendly staff helped me get a face-to-face appointment

Switched to this practice recently and I have to say the staff have been quite pleasant and accommodating. I was able to secure an in-person appointment when I needed one.

Admin staff made a real difference to my care

I require frequent medical support due to ongoing health needs, and following a difficult experience at my former healthcare provider, I was genuinely impressed by how exceptionally caring and supportive the administrative team are at this practice. They consistently demonstrate kindness, willingness to assist, and maintain a positive attitude. The entire team goes above and beyond to provide help. This has made a meaningful positive difference to my experience. I would encourage others to treat these dedicated individuals with appreciation.

Quick and efficient appointments compared to others

I genuinely believe this medical practice is excellent, particularly when compared to other surgeries I have attended. They operate efficiently and, in my view, accomplish tasks promptly. I am personally very appreciative of the swift and effective manner in which I am consistently treated.

Phone appointment left me feeling dismissed and unheard

I felt treated disrespectfully during a recent phone consultation. The clinician seemed dismissive of my concerns, suggesting my symptoms were not genuine and that my throat swelling was psychological rather than a physical reaction. As someone with a long history of this condition, I felt my knowledge of my own health was not valued. I was frustrated that without a visual examination, my presentation was not taken seriously, and I left the appointment feeling labelled as someone wasting the practice's time.

Practice proactively contacted me about prescriptions

I have been with this practice for just a couple of weeks and am impressed by how different it is from my previous surgery. I was contacted proactively by a clinician without needing to request it, to help manage my repeat prescriptions and temporary medications. Today I received my Covid vaccination at home due to a mobility issue, which I had attempted to arrange elsewhere but faced frustration due to a lack of professional support and felt let down by their inability to assist me.