Scott Road Medical Centre

Staff patience makes waits more bearable

I had to deduct two stars, as I feel the service has declined somewhat over the past year due to external circumstances. However, I'm not inclined to make comparisons. On a positive note, the team members are genuinely compassionate and demonstrate remarkable patience; I haven't encountered any negative experiences during my visits to the practice. That said, if I could suggest an area for improvement, it would be reducing waiting times to consult with clinical staff; however, like many healthcare facilities, the practice appears to be operating under considerable pressure regardless of circumstances.

Reception privacy could be improved here

I have been attending this practice for many years and have consistently found the clinical staff to be very supportive and approachable. There were some concerns regarding a couple of reception team members in the past, though this appears to have been resolved. My main reservation relates to privacy at the reception desk, where conversations can be overheard by other patients. I would prefer if confidential discussions could take place in a more private setting, such as behind a closed door. Overall, I would be happy to recommend the clinical team here.

Staff listened and took time to help

I would like to express my gratitude to the entire team at this practice. They are all exceptional and provide outstanding quality care. The clinician I see is remarkably compassionate and supportive, and I have found them to be the most considerate healthcare professional I have encountered throughout my life. I would strongly recommend this practice to others. Thank you so much 😊

Treated with patience and genuine understanding

What can I say! The service provided was excellent, and I was treated with patience, kindness and understanding. I would like to extend my sincere gratitude to all the clinical staff members who recently provided care during a period of illness requiring treatment. The entire team at the practice has been absolutely wonderful, and we cannot thank them enough. As a family, we are incredibly grateful for the exceptional effort made by everyone at the practice to support our health and wellbeing. We truly appreciate the comprehensive care and attention we have received. We would also like to give special thanks to the emergency responders who attended to us. They were fantastic and provided reassurance during a worrying time, conducting thorough assessments and offering helpful guidance about the recovery process ahead. To everyone working within the NHS, we extend our heartfelt thanks for the excellent care, treatment and service you provide. We feel very fortunate to have access to such a wonderful healthcare system. I apologise for needing to revise a previous review, as I was feeling tired and confused at that time, and was struggling with memory and communication difficulties following an extended period of isolation. This has been a challenging and frightening time for many, and I would encourage everyone to prioritise their health, as it is truly our most valuable asset. With kind regards

Staff went the extra mile for confused elderly patients

We feel incredibly fortunate to have selected this practice for our healthcare needs. We believe we have been truly blessed in finding such a wonderful facility. The clinical staff here demonstrate remarkable patience, commitment, professionalism, and dedication. Their knowledge, compassion, and understanding have been exceptional, and we struggle to find adequate words to express our gratitude for the outstanding care and support they have provided to both of us. We are deeply appreciative of the many occasions when the team has gone above and beyond for us, particularly given our circumstances. We recognise how much their efforts have meant to us. We would also like to extend our thanks to all other members of the practice team. Please know that your contributions are genuinely valued and recognised. We feel privileged to be patients here. We are enormously grateful to everyone involved in our care.

Friendly GPs who genuinely listen to concerns

The medical professionals at this practice are exceptionally approachable and comprehensive in their patient care. They demonstrate genuine concern for those they treat and take time to hear what patients have to say. I can speak to this having observed numerous consultations across the practice. This is a surgery I would strongly recommend to others.

Reception attitude made registration difficult

Haven't completed registration yet as I visited to collect the registration paperwork and found the reception staff's demeanor quite off-putting. The forms request information that appears to be for statistical purposes only, which I'm uncomfortable providing, and they're asking for an email address that I'm not willing to share. The form also indicates they will share data with various parties, which I feel raises consent concerns. I submitted the forms to see if the experience would improve. Since then, I've noticed the reception experience varies depending on which staff member I interact with. During my visits, I've felt that some staff members have been less accommodating, and I've experienced what felt like a lack of understanding regarding my needs. I've had previous negative experiences with certain healthcare providers that have made me hesitant about my care going forward. Given the difficulties I've encountered during the registration process, I'm uncertain about continuing as a patient here. The overall experience has been frustrating, and I have concerns about how the practice handles patient interactions and data management. I would welcome improvements in how the practice treats all patients, and I intend to provide feedback about my experience.

Staff treated us with genuine kindness and patience

My spouse and I find ourselves puzzled when we encounter certain reviews of this practice. We have consistently experienced nothing but warmth, understanding, assistance, thoughtfulness and above all, outstanding care and attention from every member of staff at this surgery, regardless of their role. We equally wish to acknowledge the same calibre of support and care we have received from the broader healthcare services we have engaged with. The list of those deserving our gratitude is extensive. We would like to express our heartfelt appreciation to all involved, and we hope each person recognises how deeply thankful we are for our wellbeing and for knowing that their commitment and effort have enabled us to enjoy improved quality of life. We are pleased to say this, but we could not have asked for better treatment regardless of our circumstances or location in the world. We are grateful for the healthcare system and everyone who dedicates themselves to it.

Friendly reception but long waits for appointments

The team members are approachable and welcoming, however there are consistent difficulties with the appointment system. Waiting times to be seen by a clinician typically extend beyond what would be expected, often reaching significant delays.

Online booking makes appointments straightforward

My family and I have consistently received outstanding care from this practice. When urgent appointments are needed, the team makes every effort to arrange a consultation or at least a telephone discussion with a clinician. I regularly take advantage of the online appointment and prescription renewal system, which is straightforward and convenient to use. Overall, I believe the service provided here is excellent.

Reception staff always friendly and helpful

The reception team have consistently been excellent, always welcoming and helpful with a positive demeanor. I have been very satisfied with my experiences at this practice overall. However, during a recent appointment with a new clinician, I found the interaction to be unsatisfactory and felt the manner was unprofessional. I am considering making a formal complaint about this visit. Apart from this recent experience, I have had no previous concerns with the practice.

Difficult to book appointments but acceptable

A typical medical facility that doesn't stand out for scheduling availability, though this appears to be a common challenge across the local area.

Long wait with no explanation offered

When I finally got to see the clinician, they were pleasant and friendly, though they appeared to be unwell with a respiratory infection. My scheduled appointment time came and went, and I was eventually seen approximately fifty minutes later, but nobody from the reception team acknowledged or explained the wait.

Difficult appointment booking and limited result times

Scheduling a consultation presents considerable difficulty, and accessing test outcomes requires calling during restricted windows between 10-11 or 2-3, which proves inconvenient for those with work commitments. Additionally, the practice operates with limited availability on Thursday afternoons due to training sessions.

Quick appointments and helpful reception staff

I consistently managed to secure appointments without lengthy delays and received excellent care throughout my visits.

Staff rudeness made appointments even harder

The staff members were unhelpful and displayed poor attitudes. Securing appointments proves difficult, particularly when urgent care is needed. When appointments are available, consultations frequently run behind schedule, resulting in lengthy waits of up to an hour, which is problematic when attending with a child. The waiting area lacks adequate entertainment or activities to keep young children occupied, leading to restlessness and frustration.

Friendly staff but harder to book appointments

An excellent practice overall, though I've found it more challenging to secure an appointment with a doctor since recent changes were implemented, which is unfortunate. That said, all the medical professionals and support staff members are wonderful and approachable.

Staff were dismissive and unhelpful throughout visit

The staff came across as unwelcoming and dismissive, and the clinical team seemed unhelpful. The overall experience was disappointing and left me feeling this practice requires significant improvement.

Friendly staff made me feel welcome

Excellent small pharmacy with a welcoming and approachable atmosphere.