Seaside Medical Centre

Repeated appointment errors and poor communication channels

I have received multiple text notifications this week for appointments I did not arrange and had no prior knowledge of. When I contacted the surgery to clarify, the staff member was unable to provide information about what these appointments were scheduled for. As someone employed full time, repeatedly calling the surgery to resolve these administrative errors has become very inconvenient. I am also concerned that appointment reminders are sent at times that may not suit working patients, and that the practice does not offer email communication as an alternative to written correspondence, which adds further burden. The practice appears to have experienced a noticeable decline in its operations over recent time. I would appreciate being contacted to discuss these concerns. The standard of service has not improved in the past two years and has deteriorated in several areas. Additionally, I find the complaints process to be difficult to navigate and not sufficiently accessible, which appears to discourage feedback and would benefit from review.

Staff were patient with language barriers

The entire team demonstrated considerable kindness and patience when assisting my mother, who has limited English language proficiency, ensuring she received excellent support throughout her care.

I had a concerning experience at this practice in February

I had a concerning experience at this practice in February 2026. I felt my concerns were not properly addressed, and the complaints process did not resolve the issues I raised. I would not recommend this practice.

Concerns weren't properly addressed or resolved

I experienced difficulties during a recent visit to this practice. I felt that my concerns were not adequately listened to, and the subsequent complaints procedure failed to satisfactorily address the matters I had raised. I would hesitate to recommend this practice to others.

Quick appointments and genuinely helpful staff

Excellent healthcare provider with a courteous and supportive team. Appointments are scheduled promptly, making it convenient to access care when needed.

Reception staff made me feel genuinely welcome

The front desk team at this practice demonstrate kindness, helpfulness, friendliness and professionalism. Since joining the practice a few months ago, I have found the reception staff to be exceptional.

Felt listened to despite mostly phone consultations

I would like to express my sincere gratitude for the exceptional care and support I have received. Although we have had more phone consultations than in-person visits, I have always felt that my concerns were listened to carefully and taken seriously. The thorough approach and prompt referrals for further assessments have given me confidence that my health is being looked after in the best possible way. The kindness, compassion, professionalism, and genuine concern demonstrated have been truly outstanding. Whether during phone consultations or appointments, I have always felt listened to, respected, and supported. Thank you for your dedication and for making such a positive difference to my health and wellbeing. I feel very fortunate to have such attentive care, and I am deeply grateful for everything that has been done for me. With sincere thanks and appreciation.

Prescription requests not processed consistently

The prescription management service has fallen short of expectations. I have been attempting to link my child to my NHS account to avoid having to contact the GP surgery monthly for prescription refills, as these requests do not appear to reach the pharmacy with consistent reliability. I have raised this concern with the practice on multiple occasions and submitted the required documentation to have my child added to my NHS app, yet the issue remains unresolved. It is frustrating that this matter has persisted for an extended period. I want to acknowledge that the clinical staff deliver excellent care and have consistently demonstrated professionalism and support. Unfortunately, the prescription management service does not maintain the same level of quality, and it would benefit from urgent attention and improvement.

Long wait for requested blood test appointment

I have been a patient at this practice since birth and have consistently had positive experiences throughout. The team members are excellent, clinical staff create a reassuring atmosphere when patients are anxious, and the medical professionals take time to listen to concerns. However, the extended waiting period of more than two months to have a requested blood test completed is disappointing. In all my years as a patient, I have not previously encountered such a lengthy delay for this type of routine test.

Removed from practice after moving slightly away

I was recently informed that I would need to leave the practice as my residence had moved just outside the designated service area. I'm quite upset about this decision, as it's a truly excellent medical facility. The clinical staff and administrative team are exceptionally welcoming, well-informed, and demonstrate genuine compassion in their interactions. I have no complaints about the quality of care or professionalism at this surgery, aside from the disappointment of having to leave after spending considerable time developing a strong relationship with my assigned healthcare provider. I will genuinely miss attending this practice.

Kind and helpful reception made all the difference

The healthcare professional I saw was wonderfully kind and helpful, and I'm very grateful for their support :)

Reception queue made me miss my appointment

I have been a patient at this practice for over 20 years and have never raised concerns until now. Today, I experienced a lengthy wait at reception of more than 20 minutes before being registered, which I found to be inefficiently managed. The receptionist engaged in extensive conversation that I felt detracted from the speed of service. As a result, I missed my scheduled appointment despite arriving punctually, and subsequently waited a further 20 minutes before being seen by clinical staff. I was disappointed with this experience. I would recommend that reception staff consider additional training to improve efficiency and reduce non-essential conversation during check-in procedures, or alternatively explore whether their skills might be better utilised in administrative roles away from the front desk.

Helpful and supportive practice staff

The practice has wonderful staff members, and I particularly value the support I've received from one of the doctors there who has been an excellent healthcare provider for me. I'm very grateful for their care.

Complaint handling didn't address my concerns

I experienced significant dissatisfaction during a recent appointment and felt the subsequent complaint process did not address my concerns authentically. I perceived the interaction as hostile and felt compelled to end the consultation early. However, the practice indicated that the conduct in question aligned with their established procedures. I am disappointed by how my complaint was ultimately resolved.

Felt listened to during my appointment

I appreciate the exceptional commitment and compassionate support demonstrated at this medical practice.

Felt listened to during my son's visit

Thank you so much to the healthcare professional who provided care for my son during the recent appointment.

First appointment cancelled without explanation

I have only recently registered and my initial appointment was already cancelled, which has not made a positive first impression. I experienced similar issues at my previous practice, which was a factor in my decision to leave.

Felt truly listened to and cared for

I am incredibly grateful for the excellent care provided to my child during today's visit. Thank you so much to the healthcare professional who attended to him. I truly appreciate your support xxx

Refused to accept my formal complaint

I was not contacted as expected, and when I attempted to raise concerns at the surgery, I was not given the opportunity to speak with anyone or pursue a formal complaint process. This meant I had to escalate the matter to the ICB directly. My concerns relate to the care and safety practices at this surgery. The refusal to engage with my complaint has left me with significant reservations about the overall standards and approach to patient concerns at this practice.

Felt at ease during nervous appointment

I recently attended an appointment for a routine screening test and felt compelled to share my feedback. The healthcare professional who conducted the procedure was exceptionally compassionate and understanding throughout. I was quite anxious about the appointment, but their reassuring manner and attentive approach helped me feel much more comfortable. I'm very grateful for the care and support provided.