Seaside Medical Centre
Average! (86 reviews)
Average! (86 reviews)
Feedback reflects a mixed patient experience with notable contrasts in service quality across different areas. Clinical staff are frequently praised for professionalism, expertise, and compassionate care, with many patients reporting confidence in their medical knowledge and attentiveness. Reception teams receive similar recognition for courtesy and helpfulness, though some patients describe dismissive or rushed interactions. A significant and persistent concern centres on appointment access, with patients reporting difficulty reaching the practice by phone, long waiting times on telephone lines, and limited availability of same-day slots. The introduction of walk-in clinic services has been welcomed as an improvement. Prescription management emerges as another area of concern, with patients describing delays and inconsistent processing. Some patients have raised issues regarding communication responsiveness, complaint handling processes, and the practice's approach to patient feedback. The practice environment itself is noted as clean and well-maintained. While many long-standing patients express satisfaction with continuity of care and clinical outcomes, newer or recently struggling patients highlight systemic access barriers that appear to outweigh positive clinical experiences.
Appointment booking remains the most frequently cited challenge, with patients describing the process as time-consuming and frustrating, particularly when urgent care is needed. Reception staff gatekeeping of appointments is noted as a concern by some. Despite these access difficulties, patients who successfully reach clinical staff generally report positive interactions characterised by professionalism and genuine concern. The practice appears to operate under significant capacity constraints, which some patients acknowledge while others feel this does not excuse service limitations. Recent service improvements, including walk-in clinics and online consultation options, have been appreciated by those who have accessed them.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reflects a mixed patient experience with notable contrasts in service quality across different areas. Clinical staff are frequently praised for professionalism, expertise, and compassionate care, with many patients reporting confidence in their medical knowledge and attentiveness. Reception teams receive similar recognition for courtesy and helpfulness, though some patients describe dismissive or rushed interactions. A significant and persistent concern centres on appointment access, with patients reporting difficulty reaching the practice by phone, long waiting times on telephone lines, and limited availability of same-day slots. The introduction of walk-in clinic services has been welcomed as an improvement. Prescription management emerges as another area of concern, with patients describing delays and inconsistent processing. Some patients have raised issues regarding communication responsiveness, complaint handling processes, and the practice's approach to patient feedback. The practice environment itself is noted as clean and well-maintained. While many long-standing patients express satisfaction with continuity of care and clinical outcomes, newer or recently struggling patients highlight systemic access barriers that appear to outweigh positive clinical experiences.
Appointment booking remains the most frequently cited challenge, with patients describing the process as time-consuming and frustrating, particularly when urgent care is needed. Reception staff gatekeeping of appointments is noted as a concern by some. Despite these access difficulties, patients who successfully reach clinical staff generally report positive interactions characterised by professionalism and genuine concern. The practice appears to operate under significant capacity constraints, which some patients acknowledge while others feel this does not excuse service limitations. Recent service improvements, including walk-in clinics and online consultation options, have been appreciated by those who have accessed them.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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X B.
7 years ago
Average!
Reception staff made me feel genuinely welcomed
Excellent practice – likely among the finest in the area. Depending on the presenting issue, it can sometimes operate with a somewhat makeshift approach, which might be described as pragmatic rather than refined. However, this may reflect the complex needs and challenges faced by the local population, which necessitates such a practical methodology. There was a concern regarding one clinician's manner, which came across as somewhat overconfident, intimidating, and dismissive. Setting this aside, it remains a generally well-regarded practice overall.
Seaside Medical Centre
7 years agoDear Patient Thank you for your comments regarding how good you feel our surgery is. The surgery does invite patients if they have a complaint regarding their care to write into the practice manager. By contacting us in writing allows the practice manager to investigate your concerns and hopefully resolve the issues. Claire Matthews Operations and Administration Leader.
Tan K.
7 years ago
Bad!
Dismissed my injury without proper examination
The healthcare service provided fell short of expectations. The approach seemed overly simplistic, with pain relief medication suggested as a standard response regardless of the presenting issue. Following an injury affecting a joint area, the consultation felt inadequate, with limited examination and a basic recommendation for over-the-counter medication. This response was disappointing and left me feeling let down by the level of care received.
Seaside Medical Centre
7 years agoDear Patient. We are sorry to hear that you are not happy with the service you received. We do have a complaints procedure in place at the surgery. We ask patients to write to the practice manager, Lisa Herridge who will then investigate your issues. Claire Matthews Operations and Administration Leader.
Pauline D.
7 years ago
Excellent!
Professional and thorough care received
The service provided was excellent, and the healthcare professional demonstrated a high level of professionalism and competence in their role.
Seaside Medical Centre
7 years agoDear Patient Thank you for taking your time to write you positive review on Google business. The clinicians work very hard to ensure their patients receive the best care possible. This positive feedback will be very appreaciated. Claire Matthews Operations and Administration Leader
Jacky C.
7 years ago
Excellent!
Straightforward approach to patient care
I have consistently found this practice to be of a high standard. I see one of two clinicians, and I appreciate the straightforward approach of one, while the other provides excellent care. No healthcare facility is without its challenges, particularly given current resource constraints, but overall I am very satisfied with my experience at this medical centre and would be happy to recommend it to others.
Seaside Medical Centre
7 years agoDear Patient. We appreciate you taking the time to post your comments. The clinicians work very hard to give the patients' of Seaside Medical Centre the best care the NHS can provide. We are glad you are happy with the care and service you receive. Claire Matthews Operations and Administration Leader.
09pitus 0.
7 years ago
Bad!
Felt unwelcome at the practice reception
I had an appointment at the practice and found the experience disappointing. The clinician's manner was unwelcoming, and I felt uncomfortable during the visit. As someone new to the country, I did not feel welcomed or supported. I would prefer to seek care elsewhere in future.
Seaside Medical Centre
7 years agoDear Patient. We are sad to hear that you were disatisfied with the outcome of your consultation. We do follow a complaints procedure at the Surgery. Complaint forms can be obtained from the reception desk as we require complaints to be made in writing. Thank you. Operations and Administration Assistant.
Maggie R.
7 years ago
Excellent!
Reception team were always helpful and friendly
I have consistently had a positive experience.
Seaside Medical Centre
7 years agoDear Patient. We appreciate the time you have taken to write this review for us, we are always grateful to receive positive feedback. Positive feedback encourages the team that their hard work has been noticed and appreciated. Best Regards Claire Matthews Operations and Administration Assistant.