Second Street Surgery

Patient Experience Summary

Feedback reflects a predominantly positive experience across the practice, with particular strengths in appointment availability, reception courtesy, and clinical care quality. Patients consistently report welcoming interactions from reception staff, efficient appointment scheduling for urgent concerns, and thorough clinical assessments that prioritise patient understanding. Several patients noted improved experiences after switching from other practices, citing the practice's responsiveness and attentive approach to care.

However, a minority of reviews identified concerns requiring attention. Appointment cancellations with short notice created disruption for some patients, whilst others reported poor communication and disrespectful reception interactions during their visits. A small number of patients experienced difficulties with medication management, prescription processing delays, and challenges obtaining medical records from other healthcare facilities, which affected continuity of care.

The practice environment and professional standards are generally viewed positively, though one review raised concerns about cleanliness and organisation. Overall, the service demonstrates strong clinical and reception capability, with most patients expressing confidence in the care provided, though operational consistency around appointment management and record sharing would benefit from review.