Sedbergh Medical Practice
Great! (3 reviews)
Great! (3 reviews)
Clinical care at the practice is consistently praised, with patients noting that clinicians provide attentive communication and demonstrate genuine responsiveness to individual concerns. The comprehensive health assessment offered to new patients is highlighted as a valuable introduction to the service, and the welcoming approach of clinical staff contributes to patient confidence in the care provided.
The reception experience presents a contrasting picture. Phone interactions have been marked by a lack of warmth and courtesy, with some patients finding the initial contact point dismissive rather than welcoming. This disconnect between the quality of clinical care and the reception experience represents a notable gap in service consistency that warrants attention.
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Clinical care at the practice is consistently praised, with patients noting that clinicians provide attentive communication and demonstrate genuine responsiveness to individual concerns. The comprehensive health assessment offered to new patients is highlighted as a valuable introduction to the service, and the welcoming approach of clinical staff contributes to patient confidence in the care provided.
The reception experience presents a contrasting picture. Phone interactions have been marked by a lack of warmth and courtesy, with some patients finding the initial contact point dismissive rather than welcoming. This disconnect between the quality of clinical care and the reception experience represents a notable gap in service consistency that warrants attention.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Brian B.
one year ago
Excellent!
Staff listened and took me seriously
The team members have consistently been welcoming and supportive. I appreciated that the clinicians gave me their full attention and took my concerns into account. Upon registering with the practice, my initial visit included a comprehensive health assessment, which I found to be an excellent introduction to the service.
Helen W.
2 years ago
Excellent!
Kind team who really listened to my concerns
Excellent practice. Compassionate, considerate and genuinely attentive to individual requirements. A fantastic group of professionals.
Almira S.
2 years ago
Poor!
Reception phone manner lets down the practice
The clinical staff members are exceptional and deserve full marks, however the reception experience fell significantly short. The person handling phone enquiries consistently came across as dismissive and unwelcoming, which seems at odds with a customer-facing role. There was a noticeable lack of warmth and attentiveness during interactions. It's unfortunate that the initial contact point doesn't reflect the quality and compassion found elsewhere in the practice.