Selden Medical Centre

Quick response and caring staff

Communication and query handling at this medical practice are impressively swift. After each e-consultation, I consistently receive a callback within 24 hours (excluding weekends), and they promptly schedule an in-person consultation. The entire staff demonstrates exceptional hospitality and warmth, creating a welcoming and supportive environment.

Phone lines left me hanging

I appreciate the service, yet I've made numerous attempts to contact them without success. I'm completely lost on how to schedule an appointment. This situation is leaving me deeply concerned and distressed!

Quick and caring medical team

Scheduling appointments has always been smooth sailing. The entire team—from front desk personnel to nursing staff, physicians, and physiotherapists—provides exceptional care and assistance. Such comprehensive support is uncommon in medical practices like this one.

Smooth journey to new knees at goring hall

I'm thrilled to share my exceptional experience with this remarkable surgical team at Goring Hall, a truly outstanding hospital. Within just five months, my knees are now in perfect condition. Initially, I visited for a prostate examination, which revealed an enlarged prostate through MRI and biopsy. The treatment process was incredibly swift, with bone scans and results completed in a mere eight weeks. I am immensely grateful for their care. I challenge anyone to find a better surgical practice in the UK - from the moment you arrive to the moment you depart, you are made to feel genuinely valued and important. As a patient, I could not be happier or more appreciative of their incredible service.

Missed heart attack after gp's dismissive calls

Two separate instances of medical misdiagnosis involving my parents, with the most recent concerning my mother. A&E just informed her she suffered a heart attack over a week ago, meaning she missed crucial medication and now faces permanent cardiac damage. Initially, a home visit from the GP treated her symptoms as acid reflux. When we requested another home visit due to no improvement, she was merely given a phone consultation and mockingly dismissed by the GP when she suggested a heart issue. The GP then changed the diagnosis to a trapped nerve. Our family ultimately called a paramedic, and she has since been hospitalized on a heart monitor, experiencing permanent damage from a minor heart attack. Two years prior, a similar situation occurred with my father: promised a home visit for back pain, the GP changed the appointment and never arrived. Dad subsequently collapsed and died, leaving the GP utterly shocked and having not taken his condition seriously. Both parents were in their mid-80s and hesitant to burden hospitals with their symptoms, making their primary healthcare provider's negligence even more devastating.

Friendly nurse made my checkup easy

I'm truly grateful to have the Selden Medical Centre as my healthcare provider. The entire staff is incredibly welcoming and supportive. The nurse I saw today was absolutely wonderful. I was attended to quickly and felt completely secure throughout my visit. My sincere appreciation - John Pryer

Cruel treatment of my grieving grandmother

My grandmother is registered with this practice, and their treatment of elderly patients is appalling. When she was being transported to a funeral in a car via wheelchair, the staff callously claimed she wasn't truly housebound. The receptionist's insensitive remarks were so cruel that they left my grandmother devastated and in tears!

Quick and caring blood test response

Called the medical practice in the early part of the day to arrange a blood screening, and received a prompt response from a physician later that same afternoon. The doctor scheduled my test for the next morning (and the nurse was wonderfully pleasant and upbeat during the early appointment!). Truly exceptional care. Much appreciation to the healthcare team.

Quick callback saved my day

Exceptional customer support - they contacted me back in less than half an hour to coordinate my medication order. I'm truly grateful for their swift and efficient handling of my request. Warmest appreciation, Sue

Debbie made my typhoid shot easy

I recently received my Typhoid vaccination for travel, administered by Nurse Debbie. Her approach was exceptionally professional and compassionate, and she went above and beyond by recommending a helpful online resource for travel health guidance. Debbie truly exemplifies a committed and supportive healthcare professional at the practice.

Worst coffee shop ever on main street

Utterly terrible! Steer clear at all costs!

A warm welcome from Jenny

The practice manager truly stands out as exceptional. Dr. Vita continues to deliver outstanding care, just as always. Jenny at the front desk is a ray of sunshine - her warmth, friendliness, and kindness are uplifting, especially when you're not feeling your best.

Great morning ride with friendly staff

I really appreciate the exceptional assistance I received today. Your outstanding service was truly remarkable.

Friendly staff made my morning checkup smooth

I'm thoroughly impressed with my interactions at Selden Medical. The medical staff, from the physician to the front desk personnel, have been absolutely delightful. In fact, I would confidently declare this the most exceptional primary care practice I've ever encountered!

Smooth sailing through my successful surgery

Exceptional care provided by both the medical professionals and office personnel. The entire team demonstrated remarkable helpfulness and professionalism. I'm thoroughly satisfied with the surgical procedure and overall experience.

Kind doctors helped me heal

I found myself in a critical health situation and received exceptional, compassionate medical attention. Throughout both the emergency and ongoing recovery periods, I felt genuinely heard and cared for. I am deeply grateful for the medical team and this surgical procedure. My sincere appreciation goes out to everyone involved in my care.

Jenny made my dental visit a breeze

Jenny, the receptionist, is absolutely wonderful! Her warm and cheerful demeanor instantly puts you at ease. Her friendly personality truly enhances the entire experience and makes a significant positive impact on your visit. ❤

Helpful at first, now disappointing care

We signed up with Selden back in 2016 and initially were impressed by their service. They consistently offered same-day appointments for our children and diligently sent free reminders for health screenings and age-appropriate tests. The reception team appeared courteous and respectfully discreet. While the waiting area feels somewhat gloomy, their punctuality is commendable, with minimal wait times. Unfortunately, Selden's quality has significantly deteriorated since our initial experience. Their service range seems drastically reduced, and the doctors appear disinterested and eager to rush patients through consultations, with locum doctors being the rare exception. We've experienced two serious misdiagnoses - one requiring immediate surgical intervention and another resulting in an irreversible medical condition due to delayed recognition. The reception staff now present a mixed experience - some remain pleasant, while others display rudeness and a clear lack of helpfulness. It's profoundly distressing to lose confidence in your primary healthcare provider.

Surgery nightmare with endless busy signals

Without a doubt, this medical practice ranks as the absolute worst I've encountered. Their phone lines are perpetually congested, consistently greeting callers with an unavailable status. Even when you manage to secure an appointment, they ridiculously limit consultations to addressing just a single medical concern per visit. It's an appalling misuse of public healthcare resources that borders on complete incompetence!!!

Tough time reaching my doctor's office

Getting in touch with this medical practice via phone is incredibly frustrating, especially during booking times and even worse after hours when you're endlessly trapped in voicemail purgatory. However, once you manage to break through the communication barriers, the medical staff themselves are excellent and the receptionists are genuinely pleasant.