Patient Experience Summary

Patient feedback reflects a mixed experience across appointment access, clinical care, and communication. Many patients praise the reception team's courtesy and the efficiency of appointment scheduling, with several noting same-day availability and minimal waiting times. The practice is frequently commended for a welcoming atmosphere and continuity of care, with long-term patients particularly valuing consistent staff who understand their medical history. However, significant concerns emerge around access barriers, with some patients reporting difficulty registering or being refused services. Communication gaps are a recurring theme, including unclear explanations of test results, inadequate clinical examination in some cases, and appointment cancellations without proper notification.

Clinical care experiences vary considerably. While many patients report compassionate and competent physicians, others describe inadequate examinations and insufficient explanations of diagnoses. Specific issues include long delays between appointment requests and availability, extended waits for test results, and poor communication when results require follow-up discussion. Some patients also report medication delays and unresponsive management when concerns are raised.

The practice demonstrates particular strength in responsive same-day service for urgent needs and in maintaining welcoming reception experiences. However, systemic challenges around appointment availability for routine care, clarity in communicating clinical findings, and consistency in service delivery across different staff members require attention to improve the overall patient experience.

Appointment

68.90 %
Great

Reception

71.30 %
Great

Cleanliness

75.00 %
Great

Care

70.15 %
Great

Respect

69.80 %
Great

Seen on time

65.50 %
Great

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TB

The B. Google 4 years ago

Rating

Bad!

Scary experience with doctor davis

Awful surgical procedure, particularly with Dr. Davis being involved.

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TT

The T. Google 5 years ago

Rating

Excellent!

Quick relief from painful eye problem

I'm grateful to Dr. Davis for successfully extracting a foreign object from my sister's eye. The item was causing her significant pain, and I appreciate the skill with which it was removed. The entire medical team was exceptional.

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LK

Lois K. Google 5 years ago

Rating

Excellent!

Caring doctors made my medical journey easy

Exceptional medical practice that stands out from the rest. The physicians demonstrate remarkable compassion and provide excellent support. The front desk team creates a welcoming atmosphere, which is refreshingly uncommon in many healthcare settings.

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JW

Joseph W. Google 5 years ago

Rating

Excellent!

Staff went above and beyond during covid

The employees were incredibly supportive and kind, especially during the challenging times of the pandemic. Much appreciation for their outstanding service!

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KN

Krishna N. Google 6 years ago

Rating

Excellent!

Quick appointments and caring staff

Successful medical procedure. They excel at scheduling appointments promptly. The general practitioners were compassionate and understanding. The front desk staff were friendly and efficient with phone calls. In summary, I would absolutely endorse this healthcare facility.

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SO

Simply O. Google 6 years ago

Rating

Bad!

Missed throat infection after rushed checkup

Consulted two medical professionals who diagnosed it as viral without thoroughly examining my son's throat, skipping even basic tools like a tongue depressor. After enduring four days of high fever, we sought a second opinion at another medical facility, where they discovered an actual throat infection and prescribed antibiotics.

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ER

Electronic R. Google 7 years ago

Rating

Excellent!

Friendly staff and quick service after 15 years

I've been a loyal customer at this place for 15 years until I relocated. Throughout my time here, I've consistently enjoyed excellent service with welcoming personnel. Scheduling appointments is quick, waiting times are minimal, and parking is hassle-free. It's a perfect 10/10 experience.

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YC

Yasmine C. Google 7 years ago

Rating

Excellent!

Quick and smooth doctor visit

The staff at the front desk are exceptionally welcoming and supportive, standing out from other medical facilities I've visited. The physicians are equally accommodating and attentive. Scheduling appointments is straightforward, and wait times are typically minimal.

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NZ

Ngai Z. Google 8 years ago

Rating

Excellent!

Smooth first visit at badger clinic

My initial appointment at Badger clinic was impressively seamless, especially when compared to my previous experiences at the Heartlands location. The personnel were welcoming and pleasant. Appreciate the positive experience.

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MS

Marie S. Google 8 years ago

Rating

Bad!

Poor communication during my checkup

The physician's communication skills were severely lacking. He failed to explain my medical condition, and I was forced to seek answers through my own questioning.

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SS

Shanelle S. Google 8 years ago

Rating

Bad!

Terrible customer support after multiple tries

Constantly being put on hold, unable to connect with a single representative despite multiple attempts

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NN

Nocaves N. Google 9 years ago

Rating

Excellent!

Quick fix and friendly staff

They consistently strive to provide assistance and accommodate your needs whenever possible.

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AS

Anuj S. Google 9 years ago

Rating

Excellent!

Warm welcome from the kind team

The employees are consistently courteous and eager to assist.

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FH

Farah H. Google 10 years ago

Rating

Excellent!

Quick and smooth dental visit

Superb service. They consistently schedule me promptly. Consultations are punctual. Welcoming and personable team members.

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NN

Nikola N. Google 10 years ago

Rating

Poor!

Unhelpful doctor with belly pain issue

The front desk staff were incredibly friendly and accommodating, but the physician was absolutely terrible. I arrived experiencing intense abdominal discomfort and was merely advised to consume Acti mel for a fortnight... and instructed to return if the pain persists. Utterly pointless medical consultation!!!

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AH

Alan H. Google 11 years ago

Rating

Excellent!

Quick and courteous customer support

Courteous, amiable, supportive, and competent assistance.

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For practice staff

Respond to patient reviews

Monitor satisfaction trends

Generate CQC evidence reports

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Trusted by GP practices across the UK
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 0121 4720187
  • Selly Park Surgery 2 Reaview Drive Pershore Road, Selly Park Birmingham B29 7NT

Patient Experience Summary

Patient feedback reflects a mixed experience across appointment access, clinical care, and communication. Many patients praise the reception team's courtesy and the efficiency of appointment scheduling, with several noting same-day availability and minimal waiting times. The practice is frequently commended for a welcoming atmosphere and continuity of care, with long-term patients particularly valuing consistent staff who understand their medical history. However, significant concerns emerge around access barriers, with some patients reporting difficulty registering or being refused services. Communication gaps are a recurring theme, including unclear explanations of test results, inadequate clinical examination in some cases, and appointment cancellations without proper notification.

Clinical care experiences vary considerably. While many patients report compassionate and competent physicians, others describe inadequate examinations and insufficient explanations of diagnoses. Specific issues include long delays between appointment requests and availability, extended waits for test results, and poor communication when results require follow-up discussion. Some patients also report medication delays and unresponsive management when concerns are raised.

The practice demonstrates particular strength in responsive same-day service for urgent needs and in maintaining welcoming reception experiences. However, systemic challenges around appointment availability for routine care, clarity in communicating clinical findings, and consistency in service delivery across different staff members require attention to improve the overall patient experience.

Appointment

68.90 %
Great

Reception

71.30 %
Great

Cleanliness

75.00 %
Great

Care

70.15 %
Great

Respect

69.80 %
Great

Seen on time

65.50 %
Great
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