Patient feedback reflects a mixed experience across appointment access, clinical care, and communication. Many patients praise the reception team's courtesy and the efficiency of appointment scheduling, with several noting same-day availability and minimal waiting times. The practice is frequently commended for a welcoming atmosphere and continuity of care, with long-term patients particularly valuing consistent staff who understand their medical history. However, significant concerns emerge around access barriers, with some patients reporting difficulty registering or being refused services. Communication gaps are a recurring theme, including unclear explanations of test results, inadequate clinical examination in some cases, and appointment cancellations without proper notification.
Clinical care experiences vary considerably. While many patients report compassionate and competent physicians, others describe inadequate examinations and insufficient explanations of diagnoses. Specific issues include long delays between appointment requests and availability, extended waits for test results, and poor communication when results require follow-up discussion. Some patients also report medication delays and unresponsive management when concerns are raised.
The practice demonstrates particular strength in responsive same-day service for urgent needs and in maintaining welcoming reception experiences. However, systemic challenges around appointment availability for routine care, clarity in communicating clinical findings, and consistency in service delivery across different staff members require attention to improve the overall patient experience.
Appointment
Reception
Cleanliness
Care
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Seen on time
Respond to patient reviews
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Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patient feedback reflects a mixed experience across appointment access, clinical care, and communication. Many patients praise the reception team's courtesy and the efficiency of appointment scheduling, with several noting same-day availability and minimal waiting times. The practice is frequently commended for a welcoming atmosphere and continuity of care, with long-term patients particularly valuing consistent staff who understand their medical history. However, significant concerns emerge around access barriers, with some patients reporting difficulty registering or being refused services. Communication gaps are a recurring theme, including unclear explanations of test results, inadequate clinical examination in some cases, and appointment cancellations without proper notification.
Clinical care experiences vary considerably. While many patients report compassionate and competent physicians, others describe inadequate examinations and insufficient explanations of diagnoses. Specific issues include long delays between appointment requests and availability, extended waits for test results, and poor communication when results require follow-up discussion. Some patients also report medication delays and unresponsive management when concerns are raised.
The practice demonstrates particular strength in responsive same-day service for urgent needs and in maintaining welcoming reception experiences. However, systemic challenges around appointment availability for routine care, clarity in communicating clinical findings, and consistency in service delivery across different staff members require attention to improve the overall patient experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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The B.
4 years ago
Bad!
Scary experience with doctor davis
Awful surgical procedure, particularly with Dr. Davis being involved.
The T.
5 years ago
Excellent!
Quick relief from painful eye problem
I'm grateful to Dr. Davis for successfully extracting a foreign object from my sister's eye. The item was causing her significant pain, and I appreciate the skill with which it was removed. The entire medical team was exceptional.
Lois K.
5 years ago
Excellent!
Caring doctors made my medical journey easy
Exceptional medical practice that stands out from the rest. The physicians demonstrate remarkable compassion and provide excellent support. The front desk team creates a welcoming atmosphere, which is refreshingly uncommon in many healthcare settings.
Joseph W.
5 years ago
Excellent!
Staff went above and beyond during covid
The employees were incredibly supportive and kind, especially during the challenging times of the pandemic. Much appreciation for their outstanding service!
Krishna N.
6 years ago
Excellent!
Quick appointments and caring staff
Successful medical procedure. They excel at scheduling appointments promptly. The general practitioners were compassionate and understanding. The front desk staff were friendly and efficient with phone calls. In summary, I would absolutely endorse this healthcare facility.
Simply O.
6 years ago
Bad!
Missed throat infection after rushed checkup
Consulted two medical professionals who diagnosed it as viral without thoroughly examining my son's throat, skipping even basic tools like a tongue depressor. After enduring four days of high fever, we sought a second opinion at another medical facility, where they discovered an actual throat infection and prescribed antibiotics.
Electronic R.
7 years ago
Excellent!
Friendly staff and quick service after 15 years
I've been a loyal customer at this place for 15 years until I relocated. Throughout my time here, I've consistently enjoyed excellent service with welcoming personnel. Scheduling appointments is quick, waiting times are minimal, and parking is hassle-free. It's a perfect 10/10 experience.
Yasmine C.
7 years ago
Excellent!
Quick and smooth doctor visit
The staff at the front desk are exceptionally welcoming and supportive, standing out from other medical facilities I've visited. The physicians are equally accommodating and attentive. Scheduling appointments is straightforward, and wait times are typically minimal.
Ngai Z.
8 years ago
Excellent!
Smooth first visit at badger clinic
My initial appointment at Badger clinic was impressively seamless, especially when compared to my previous experiences at the Heartlands location. The personnel were welcoming and pleasant. Appreciate the positive experience.
Marie S.
8 years ago
Bad!
Poor communication during my checkup
The physician's communication skills were severely lacking. He failed to explain my medical condition, and I was forced to seek answers through my own questioning.
Shanelle S.
8 years ago
Bad!
Terrible customer support after multiple tries
Constantly being put on hold, unable to connect with a single representative despite multiple attempts
Nocaves N.
9 years ago
Excellent!
Quick fix and friendly staff
They consistently strive to provide assistance and accommodate your needs whenever possible.
Anuj S.
9 years ago
Excellent!
Warm welcome from the kind team
The employees are consistently courteous and eager to assist.
Farah H.
10 years ago
Excellent!
Quick and smooth dental visit
Superb service. They consistently schedule me promptly. Consultations are punctual. Welcoming and personable team members.
Nikola N.
10 years ago
Poor!
Unhelpful doctor with belly pain issue
The front desk staff were incredibly friendly and accommodating, but the physician was absolutely terrible. I arrived experiencing intense abdominal discomfort and was merely advised to consume Acti mel for a fortnight... and instructed to return if the pain persists. Utterly pointless medical consultation!!!
Alan H.
11 years ago
Excellent!
Quick and courteous customer support
Courteous, amiable, supportive, and competent assistance.