Shakespeare Health Centre

Reception staff were kind and helpful

The nursing staff at this practice are genuinely professional and attentive. They provide excellent care for my family during our visits. The reception team are also very welcoming and considerate.

Got seen same day for emergency appointment

The clinician I saw was very helpful and demonstrated a good understanding of my medical needs. I was able to access an emergency appointment at short notice, and the surgery was able to accommodate my urgent request and see me the same day. Thank you!

Polite and genuinely concerned about my care

The healthcare professional demonstrated excellent politeness and friendliness throughout the appointment, showing genuine concern for my wellbeing. They exemplified the kind of professionalism you would hope to encounter.

Felt genuinely heard and not rushed through appointment

I recently had a healthcare appointment and it was genuinely one of the best experiences I've had. The clinician listened to my concerns patiently, never once making me feel rushed. It was refreshing to speak with someone who took the time to understand my symptoms and explain things clearly. Unlike some past experiences where I felt hurried and not listened to properly, this appointment created a really comfortable environment where I felt heard and supported. I'm grateful for the care provided and would highly recommend this practice to anyone looking for a thoughtful and attentive healthcare service.

Felt genuinely listened to and understood

The clinician I saw was extremely informative and thorough throughout my appointment. They took the time to explain everything clearly, answered all of my questions, and made sure I fully understood the next steps. They made me feel completely at ease and genuinely listened to my concerns. One of the best experiences I've had with a healthcare professional in years. Highly recommend.

Professional and attentive listening experience

The clinician demonstrated a high level of professionalism throughout the appointment. I would strongly recommend this practice to others.

Clear explanations and minimal waiting time

The clinician demonstrated considerable patience throughout the appointment. I valued how clearly everything was communicated and explained. The wait time before being seen was minimal.

Felt at ease during blood test appointment

I had my blood tests done at the practice. The clinician was very helpful and kind, and made me feel at ease throughout the appointment. Thank you!

Phlebotomist made blood test painless

The phlebotomist who performed my blood test was incredibly kind and reassuring. I was quite nervous about the procedure, but they carried it out expertly and with minimal discomfort.

Efficient appointment with clear explanations given

Had my appointment with the nursing staff a few minutes early. They were very helpful and explained the treatment before beginning. The appointment was completed ahead of the scheduled time. Thank you.

Quick and comfortable procedure experience

Had a good experience at the clinic. The healthcare professional made the procedure very quick and comfortable.

Felt genuinely supported and listened to

The nursing staff member was lovely and warm, and I really appreciated their kindness and support throughout my visit.

Phlebotomist put me at ease during blood test

The staff member who conducted my blood test was pleasant and helpful, which made me feel at ease during the procedure.

Polite staff who actually listen to you

Excellent experience overall. The clinical staff members are consistently polite and helpful, demonstrating genuine attentiveness and patience when listening to concerns. One particular staff member was especially kind and cooperative throughout the consultation. Very satisfied with the level of care and support provided.

Blood test made easy and stress-free

The healthcare professional demonstrated professionalism and made the blood test procedure feel calm and straightforward, which was particularly helpful given my anxiety around needles.

Efficient appointments but treatment plans lacked clarity

I switched to this GP practice hoping to receive better and more timely treatment. The practice certainly excels at providing appointments promptly, which is undoubtedly their strongest aspect. However, my experience with the treatment itself was disappointing. When my child was unwell and we attended appointments, we were consistently seen by a junior clinician. During these consultations, the clinician would outline what the potential issue might be, but no actual treatment was offered. On each occasion, we were informed that a senior colleague would need to be consulted before any decisions could be made. If a junior clinician needs to seek guidance from a senior colleague regardless, I feel it would be more efficient to book directly with a senior clinician from the outset. Unfortunately, no clear treatment plan was established for my child. Whenever my child was unwell, the junior clinician repeatedly mentioned needing to consult with a senior before deciding on treatment. It gave the impression of uncertainty about what approach to take or what the next steps should be. Each time, we were told a senior would be consulted, yet no clear treatment plan emerged from the appointment. If every treatment decision requires consulting a senior, then patients should perhaps be offered direct appointments with senior clinicians instead. It was frustrating because my child did not receive clear guidance on treatment. Additionally, blood tests were carried out, but the results were never properly discussed with us. This left me feeling concerned and unsatisfied. Overall, while the appointment scheduling is efficient, I expected better communication and clearer treatment guidance. In comparison, my previous GP practice provided a better standard of care.

Easy booking and a welcoming atmosphere

Booking appointments at this practice is straightforward and convenient. The setting is relaxed and calm, with waiting areas that are never overcrowded. The clinical team consistently runs on schedule, and the entire staff create a warm, friendly and welcoming atmosphere. My most recent visit was excellent. I genuinely appreciate this GP practice.

Friendly staff who really listen to patients

Excellent experience with welcoming and courteous care provided to all attendees.

Felt heard and supported throughout my care

The health centre staff listened attentively and created a welcoming atmosphere throughout my visit. During a significant period in my life, the clinician provided excellent support and responded to my concerns with compassion. Overall, my experience was very positive. I felt heard without any sense of judgment, my choices were explained in a clear manner, and I felt assured about the care I was receiving. I'm genuinely appreciative of the service provided.

Felt listened to during needle procedure

Thank you so much for your patience throughout my visit. You made the experience so straightforward, especially given my anxiety about medical procedures. The service and care were excellent. I would highly recommend this practice. I really valued how you took the time to explain everything without making me feel rushed.