Shakespeare Health Centre

Reception staff made me feel genuinely heard

The receptionist was very kind, polite and attentive. They answered all my questions and made me feel at ease.

Friendly reception made the visit pleasant

Truly outstanding care and support

Staff sorted queries quickly and patiently

The team at the surgery demonstrate genuine helpfulness. A member of staff has recently provided considerable assistance. This individual addresses enquiries promptly and with efficiency. They display patience and attentiveness when listening to concerns. Issues relating to appointment scheduling and communication breakdowns are resolved as swiftly as possible. Although relatively new to the practice, this person appears to have acquired a solid understanding of their role in a short timeframe. Their commendable dedication and hard work merit acknowledgement and recognition. Thank you for your valuable support.

Friendly staff made the injection appointment smooth

I recently received my B12 injection and the staff member administering it was very pleasant and supportive. I'm looking forward to my upcoming appointments.

Reception staff could improve their helpfulness

The clinical team at this facility are very helpful, professional, and provide excellent care. I truly appreciate their dedication and support. However, I had a disappointing experience with a member of the reception team. Unfortunately, I found them unhelpful and unwilling to assist with my concerns. I hope the management addresses this issue to ensure all patients receive the same level of support and courtesy.

Calm approach made booking and rescheduling straightforward

The clinician I saw was calm and reassuring, which really helped when I was feeling nervous. Booking at the practice is easy, and rescheduling an appointment is very convenient.

Patient and skilled approach to blood tests

The healthcare professional who conducted my blood test today was very patient with me, even after I mentioned I have difficult veins. They suggested some exercises to help with the process and completed the blood test quickly and without discomfort. It was an excellent experience.

Quick appointment with helpful staff support

The procedure was straightforward and efficient. The staff member was very kind and helpful in addressing all of my questions.

Treated with warmth and genuine respect

The healthcare professional I saw demonstrated exceptional compassion and professionalism. I was treated with dignity, and my needs were responded to promptly. The gentle and compassionate approach was greatly appreciated and did not go unnoticed. I am grateful for being treated with such warmth and respect.

Receptionist was dismissive and unhelpful

The receptionist's manner was quite abrupt. Their approach made it feel as though responsibility for issues was being placed on the patient. Despite having a child who was unwell and being pregnant myself, I felt argued with and was told to return another time. There were very few other people waiting at the time. I also felt that decisions about priority were being made based on the age of children attending.

Felt listened to and thoroughly explained

I attended appointments at the surgery on a couple of occasions and found the experience to be excellent. The clinician listened carefully and provided thorough explanations of everything discussed. I had concerns about my family's health, but the detailed way in which everything was explained to me was really helpful and reassuring. The clinician demonstrated kindness and politeness throughout, with a very approachable manner. I would be very pleased if this level of care continued to be available at the surgery for future visits. Thank you for the care provided.

Felt genuinely listened to during consultation

I was assisted by a member of the clinical team at the health centre, who was extremely helpful and understanding throughout my consultation. They provided clear and comprehensive information, demonstrated a warm and compassionate manner, and showed genuine passion for patient care. I left the appointment feeling very satisfied and grateful for the support I received.

Friendly reception made me feel welcome

I have received a lovely service and I am happy with the hospitality and treatment provided. Special thanks to the staff member who assisted me.

Felt listened to during appointment

I had an appointment at the practice. The clinician was very attentive and listened to my concerns patiently, offering helpful guidance. I would certainly recommend returning to them.

Reception staff made booking straightforward and easy

I have found my recent experience at my GP surgery to be very positive. The appointment scheduling process is quick and straightforward, the front desk team are courteous and well-organised, and the clinical staff demonstrate excellent care and professionalism. It is reassuring to encounter such a good standard of service. I would suggest this practice to anyone seeking a dependable healthcare provider.

Felt listened to and well explained

I recently visited the healthcare facility and found the appointment to be very helpful. The clinician took time to explain matters thoroughly, which helped me feel well-informed and at ease. I appreciated the attentive approach and professional knowledge demonstrated during my visit, which positively impacted my experience.

Felt truly listened to during appointment

I attended an appointment at the health centre today. The clinician I saw was exceptionally kind and demonstrated genuine professionalism throughout. They listened to me with patience and allowed me sufficient time to discuss my concerns fully. I am very pleased and satisfied with my visit.

Felt listened to during appointment

I was able to see a clinician today with my son. They were professional, polite and interested in listening to my concerns. Very pleasant experience. Take Care.

Felt properly listened to during consultation

I had a consultation with a clinician at the practice. They are an excellent doctor who listens carefully to health concerns and provides appropriate guidance. They were very attentive and patient during the appointment and conducted a thorough consultation rather than a rushed one. I would highly recommend this practice to others seeking quality care.

Friendly reception made the visit pleasant

The team here demonstrated a welcoming and approachable manner.