Shakespeare Health Centre

Felt properly listened to at every visit

This medical practice provides an excellent standard of care. The clinical staff demonstrate strong expertise and attention to detail, while the nursing team shows genuine compassion in their approach. The administrative staff consistently maintain a professional and supportive manner. Appointments are well-coordinated, and patients feel heard and valued throughout their interactions. A truly outstanding healthcare service that comes highly recommended.

Helpful staff with quick same-day appointments

The team here is genuinely excellent and very supportive, with most requests resulting in same-day contact and availability for appointments.

Felt well looked after during my visit

It was wonderful that the medical team took care of me and ensured everything was satisfactory. The healthcare professional who assisted me was extremely helpful, displaying politeness and a gentle approach throughout the procedure.

Pharmacist provided helpful health advice

I recently received excellent customer service and helpful health guidance from the pharmacy team. Their support was much appreciated and I would highly recommend them.

Kind and informative consultation experience

The clinician demonstrated kindness, provided clear information, and maintained a professional approach throughout the consultation. Highly recommended.

Helpful doctor eased my flying anxiety

Had a really positive experience at the practice. The doctors were very helpful and supportive. I recently had a consultation and felt much more reassured about my concerns afterwards. The appointment left me feeling considerably calmer and more at ease. Really appreciated the care and attention provided.

Prompt service and a relaxed atmosphere

A quick and efficient appointment. The atmosphere was welcoming and put me at ease.

Professional service with caring approach

Outstanding level of professionalism combined with a compassionate approach to care.

Helpful support through shared experience

A valuable service that provided benefit. It was worthwhile to connect with others facing similar circumstances and comparable experiences.

Reception desk interaction ended badly

I write to express my serious dissatisfaction with an interaction that occurred at the reception desk. I felt that my query was not handled appropriately, and I was disappointed by the manner in which staff responded to my concerns. During a recent visit, I presented a straightforward question in a respectful manner. However, I experienced what I perceived as dismissive behaviour and felt that the response I received was unhelpful. The situation escalated, and I was asked to leave the premises by security personnel. I did not raise my voice or act aggressively during this exchange. I have concerns about how this matter was subsequently handled by management and believe that the account given by reception staff did not accurately reflect what occurred. I have documentation of the interaction and intend to pursue this matter further through appropriate channels. I wish to formally register my dissatisfaction regarding the conduct of staff during this appointment. I believe there were failures in how my concerns were addressed and in the professionalism demonstrated during our interaction. I have decided to transfer my care to another practice and am considering what further steps may be appropriate to address my concerns about this experience. I expect that standards of courtesy and respect should be maintained at all times when patients interact with healthcare staff. On this occasion, I felt these standards were not met. I am forwarding details of my concerns to relevant healthcare authorities and regulatory bodies for their consideration.

Felt comfortable and well guided through procedure

I had an appointment last month where I felt extremely comfortable during what could have been a difficult procedure. The clinician was both informative and helpful, providing clear guidance for my future care. I appreciated their professionalism and attentive approach throughout the visit.

Staff listened and made us feel heard

During our initial week of registering a family member at this surgery, I have found the service to be excellent. It represents a significant improvement compared to our previous healthcare provider. The clinician I consulted with over the phone demonstrated understanding, patience, and genuine helpfulness. They listened carefully to my concerns, which made a meaningful difference to the experience. I am hopeful that this standard of attentive care will be maintained going forward. The team here are clearly doing something right.

Felt genuinely listened to and cared for

The care provided was gentle and compassionate. This approach was genuinely valued and appreciated.

Made to feel at ease during visit

The healthcare professional I saw demonstrated a warm and professional demeanor. I felt comfortable and reassured during my appointment for a cardiac procedure. I hope they continue to have success in their career.

Good communication from the medical team

The medical staff are pleasant and maintain good communication with those attending the practice.

Quick and professional blood test experience

The healthcare professional was very kind and friendly. The blood draw, which can sometimes be challenging, was completed quickly and efficiently. The injection was also administered promptly. The entire experience was handled in a professional manner :)

Quick appointment and friendly reception

Excellent service that was prompt and well-organised. The staff were very welcoming and pleasant.

Felt genuinely listened to at appointment

I'm very satisfied with the care provided at this practice.

Felt genuinely looked after during my visit

Had a very pleasant experience today and I'm grateful for the excellent care I received.

Professional and informative appointment experience

The healthcare professional demonstrated professionalism, a gentle approach, and provided clear information. This was greatly valued.