Shap Medical Practice

Felt unheard when sharing serious concerns

I attended an appointment and discussed my concerns in detail, expressing that I was considering self-harm. I felt this serious statement was not adequately acknowledged or acted upon. Subsequently, I did attempt self-harm and required hospitalisation for five days. This has resulted in significant organ damage, and my health markers remain elevated. I have been advised that further medical intervention and potentially more serious treatment may be necessary depending on whether my condition improves. I believe the clinician relied too heavily on my historical medical records rather than recognising that my circumstances and mindset had genuinely improved. I felt that my progress and positive changes, which I had made for the benefit of my family and those around me, were not properly recognised or considered during the consultation.

Thorough asthma review with knowledgeable care

The practice nurse provided an exceptionally thorough respiratory review during my visit. I found them to be highly knowledgeable and professional throughout the appointment.

Friendly team made us feel genuinely supported

We relocated to this GP practice last year from a larger practice in the area, and I genuinely cannot speak highly enough of the team. The clinician we see is truly exceptional – the care and support shown to me and my family has consistently gone above and beyond at every turn. The service is always friendly, professional and thorough, and I feel incredibly grateful to have such an outstanding practice available to us.

Friendly staff who really listened and helped

Excellent service with a welcoming team. The reception staff in particular have been exceptionally helpful and supportive whenever I've required assistance, and I'm very grateful for their efforts.

Reception seemed rushed and dismissive throughout

This service appears to lack guidance for women experiencing hormonal changes, which I find concerning. There seems to be a dismissive approach, with consultations feeling rushed and hurried. Communication feels impersonal, and there is a tendency to focus on isolated health concerns rather than recognising how different issues may be interconnected. I was disappointed overall. Having previously worked in related healthcare settings, I experienced a notably different standard of care and engagement. My visit did not leave me feeling satisfied or supported.

Staff showed genuine concern for my care

We feel fortunate to have access to this excellent practice in our local area. The entire team consistently demonstrates kindness and helpfulness, with a genuine commitment to patient wellbeing.

Caring team that actually follows through

Excellent medical facility - undoubtedly the finest I've visited. The entire team demonstrates genuine compassion, warmth and consistently follows through on their commitments. I consider myself fortunate given how frequently others express dissatisfaction with their local healthcare providers. Sincere appreciation to everyone involved.

Friendly receptionists made all the difference

This practice is outstanding in every way. The staff at reception are wonderfully friendly and genuinely helpful, providing invaluable support during challenging periods. The clinical team has demonstrated exceptional dedication and consistently goes the extra mile in their care. I am a deeply appreciative patient who holds this practice in very high regard.

New patient sign-up felt welcoming and reassuring

I registered as a new patient and from my initial interaction with the practice, I felt assured and positive. The entire team, including both clinical and administrative staff, have been wonderful, offering genuine support, maintaining high professional standards, and demonstrating genuine warmth. This practice sets an excellent example for others to aspire to. I'm very grateful.

Reception staff gave medical advice over phone

Calling for help and support results in receiving medical guidance from reception staff that seems beyond their scope of training. The customer service experience was disappointing, and public relations could be significantly improved. It appears the practice benefits from having limited competition in the local area.

Easy to book an appointment here

The practice provides a good standard of care and scheduling appointments is straightforward.