Shay Lane Medical Centre

Compassionate care that truly makes a difference

We've been loyal patients of this medical practice for an extended period, and the entire staff consistently demonstrates exceptional compassion and professionalism. Their ability to schedule appointments promptly is a standout feature, which has directly influenced my enthusiastic recommendations to friends, who have subsequently become equally impressed with the practice. Continue maintaining your excellent standards!!!

Exceptional medical care with top-notch customer service

Every time I call Dr Patel's office, the telephone is promptly and courteously picked up. The medical staff and administrative team consistently demonstrate professionalism and helpfulness in their interactions.

Frustrating and inconsistent healthcare experience

Medical practices can be hit or miss, and I consistently experience significant stress when dealing with my local GP surgery. The telephone staff often come across as unsympathetic and dismissive. While some doctors are excellent once you secure an appointment, others tend to hurry patients through consultations. The waiting room environment is frustrating, with frequent delays caused by patients chatting extensively with receptionists, which can push appointment times back. When you finally get to see the doctor, they might criticize you for being "late" and dismissively ignore your health concerns. The entire experience is so overwhelming that I find myself actively avoiding seeking medical care, even when my health requires attention, simply due to the anxiety the surgery provokes.

Terrible customer service at medical office

The front desk staff at Dr. Patel's office could seriously benefit from some customer service coaching. Julie's demeanor is extremely unprofessional and discourteous!

Exceptional healthcare at shay lane medical practice

I'm genuinely puzzled by the critical feedback about this medical practice. Our family has been patients at Shay Lane for many years and have consistently experienced outstanding care from Dr Patel, Dr Taylor Bernard, Dr Leaver, Sister Norris, and the entire medical team, both past and present. The healthcare professionals here are not just competent, but truly exceptional. Moreover, their appointment system is incredibly efficient. We can always secure a same-day consultation, either by phone or in person. Compared to the frustrating experiences of our friends who use Ask my GP and struggle to even book an appointment, this practice's service is truly extraordinary!

Quick and compassionate medical care

Dr. Bernard Taylor promptly attended to me, and the front desk personnel were extremely friendly and welcoming.

Unprofessional staff make this medical practice unbearable

I was contemplating switching to this medical practice, but the receptionist provided me with inaccurate details. Upon reaching out to the Practice Manager via email, she stood by the receptionist's account, even though her understanding of the situation was fundamentally wrong. Moreover, her response was discourteous, distant, and completely devoid of compassion. The demeanor of the reception staff seems to suggest that the doctors might be similarly unprofessional, so I would strongly advise steering clear of this practice. I'm thankful that I'll continue with my current healthcare provider, which maintains a warm and supportive environment.

Mixed experience with caring doctors and staff

The medical staff at this facility are consistently excellent, but the front desk personnel lack professionalism and provide minimal assistance.

Fantastic healthcare service for three decades strong

I feel compelled to provide a balanced perspective to counteract previous critical feedback. Shay Lane Medical Practice is truly exceptional. I have been a patient here for nearly three decades. The doctors - Patel, Taylor-Bernard, and Leaver - have consistently provided timely appointments, often accommodating same-day consultations, even throughout the challenging pandemic period. Sister Norris is particularly impressive, demonstrating extensive medical knowledge and a meticulous approach to patient care. The reception team is equally commendable, performing their duties with remarkable professionalism. Whenever specialist referrals or additional diagnostic tests have been necessary, the practice has been proactive and responsive, ensuring comprehensive medical support.

Worst medical clinic experience ever

Scheduling a medical appointment here is a nightmare. I wasted nearly an hour waiting on the phone, only to be coldly dismissed by an unfeeling receptionist who instructed me to try calling back the next day.

Exceptional support from a caring shaylane team

Throughout my interactions with Shaylane, I've consistently experienced a team that demonstrates genuine compassion and support. They are invariably ready to assist and go out of their way to help.

Great service at local medical center

A highly commendable medical clinic with excellent patient care and professional staff. The practice demonstrates a strong commitment to quality healthcare and patient satisfaction.

Unprofessional medical staff with terrible customer service

Extremely subpar scheduling procedures. Lacking in support. It's baffling how a receptionist presumes to determine a patient's appointment eligibility. As a medical professional myself, I am deeply dismayed by the treatment I encountered, and this has happened on multiple occasions.

Exceptional care for my elderly mother

I am overwhelmed with gratitude for the exceptional kindness and empathy shown by the medical professionals and administrative team at this healthcare facility while caring for my elderly mother. The staff's dedication and warmth have been truly remarkable. My sincerest appreciation goes out to them.

Really excellent GP

I usually don’t leave reviews but I was really impressed with Dr Taylor Bernard. I was worried about a rash that my daughter had developed. The team arranged me an emergency appointment and I was seen very quickly. Dr Taylor Bernard did a very thorough examination of my daughter and gave me some medication and reassurance. I have also spoken with Dr Taylor Bernard about some personal issues, which he dealt with very compassionately, for which I was extremely grateful. I am very impressed with Dr Taylor Bernard, and so would not hesitate to recommend the practice.

Terrible medical experience with ineffective treatment

This surgical experience was absolutely terrible. Whether it's for myself or my kids, the medical staff seems solely focused on pushing over-the-counter medications that provide no real relief. As a result, you end up making repeated visits to the doctor without any meaningful resolution.

Unprofessional and unhelpful medical practice

Whenever we consult our general practitioner, we're consistently advised to purchase over-the-counter medications, even for my infant under one year old. Upon expressing my worries via email to the surgery, the practice manager coldly suggested we find another medical practice if we're dissatisfied. I am absolutely appalled by their complete absence of compassion, and looking back, had I been aware of their callous patient treatment, I would never have chosen this practice. I am seriously contemplating transferring our medical care elsewhere!!!!

Best fitness center in the northwest region

An excellent training facility, truly top-tier among similar venues in the northwestern region.

Compassionate and efficient nhs service exceeds expectations

I've discovered this service to be incredibly beneficial and well-conducted. Similar to numerous NHS departments, they are operating under significant strain. From my perspective, every staff member has demonstrated genuine compassion. Sincere appreciation!

Compassionate doctor transforms patient's healthcare experience

Despite past challenges with the clinic's administrative staff, I feel compelled to highlight Dr. Taylor-Bernard's exceptional qualities. His remarkable empathy and genuine care create an environment where patients feel truly heard and comfortable. Throughout our interactions, he has consistently demonstrated a perfect balance of professional expertise and heartfelt compassion. I am deeply grateful for his unwavering support and understanding over the years. Without doubt, he represents the pinnacle of general practice care.