Sheet Street Surgery
Great! (83 reviews)
Great! (83 reviews)
Patients consistently praise the clinical care and professional approach of the medical team, with many highlighting attentive listening, clear communication, and genuine compassion during appointments. The practice environment is described as welcoming and well-organised, with staff demonstrating courtesy and responsiveness across clinical and administrative roles. Appointment availability is frequently noted as excellent, with many patients able to secure same-day or next-day slots, and communication via text and follow-up contact is appreciated.
However, several patients report significant challenges with access systems. Difficulties securing in-person appointments through the online booking system, problematic telephone access due to limited lines and extended wait times, and delayed responses to written correspondence are recurring concerns. Some patients describe reception staff interactions as dismissive or unhelpful, and note that online consultation availability is limited, creating barriers for those unable to call during surgery hours.
Where patients successfully access appointments, the quality of clinical care and the practice's organisation are consistently rated highly. The contrast between access difficulties and the quality of care once obtained suggests that systemic booking and communication processes require attention, whilst the clinical service itself maintains strong standards of professionalism and patient-centred care.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patients consistently praise the clinical care and professional approach of the medical team, with many highlighting attentive listening, clear communication, and genuine compassion during appointments. The practice environment is described as welcoming and well-organised, with staff demonstrating courtesy and responsiveness across clinical and administrative roles. Appointment availability is frequently noted as excellent, with many patients able to secure same-day or next-day slots, and communication via text and follow-up contact is appreciated.
However, several patients report significant challenges with access systems. Difficulties securing in-person appointments through the online booking system, problematic telephone access due to limited lines and extended wait times, and delayed responses to written correspondence are recurring concerns. Some patients describe reception staff interactions as dismissive or unhelpful, and note that online consultation availability is limited, creating barriers for those unable to call during surgery hours.
Where patients successfully access appointments, the quality of clinical care and the practice's organisation are consistently rated highly. The contrast between access difficulties and the quality of care once obtained suggests that systemic booking and communication processes require attention, whilst the clinical service itself maintains strong standards of professionalism and patient-centred care.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Filter
David W.
one year ago
Excellent!
Got an appointment quickly and felt heard
Had a wonderful experience from start to finish. I was able to secure an appointment and be seen without any difficulties, and the clinical care I received was outstanding. This is a highly commendable practice.
Dr F.
one year ago
Excellent!
Helpful team through difficult times
This surgery has been an exceptional place to receive care. Through challenging periods and easier times alike, the team has consistently demonstrated a strong commitment to patient wellbeing alongside excellent service standards. I am genuinely grateful to everyone involved in my care.
Anonymouse 3 years ago
Bad!
Appointment
BadReception
BadCleanliness
BadCare
BadRespect
BadSeen On Time
BadVery poor reception staff
Very poor reception staff. Unhelpful, dismissive, cannot get an appointment. Phone system and website are poorly put together and aren’t fit for purpose. Complaints not responded to in a timely manner or helpful way. Receptionists are very rude. Overall the GP’s are good but you have get through the awful receptionists and systems in place that block you at every turn. They refuse to listen to reason and blame the system - so so bad. Will be changing practice asap.