Sherburn Group Practice

Waiting times have got much longer

The standard of care provided has declined compared to previous experiences.

Quick callback and efficient appointment booking

I've had an excellent experience with this medical practice. After contacting the out-of-hours service, I received a callback within minutes and was given an appointment promptly — the responsiveness and organisation were truly impressive. In comparison to my previous practice elsewhere, the service here is considerably better. You can actually reach someone and have matters resolved efficiently. The team are welcoming, attentive, and genuinely invested in patient care. It's the finest GP practice I've experienced. They've also been exceptionally helpful with my family members, which has made a real positive impact. I would strongly recommend this practice — it's a genuine asset to the NHS. The only drawback (which is unrelated to the practice itself) concerns local parking restrictions that have been implemented near the surgery, making it harder to find street parking. It seems an odd decision to restrict access to the area around a medical facility, though I'm not sure of the reasoning behind it.

Urgent slots available but long waits otherwise

I am satisfied with this practice overall. Emergency slots are readily available with minimal delay and the ongoing medication ordering system works very well. There is a longer waiting period for non-urgent matters, which falls short of what I would consider acceptable.

Staff were helpful in a clean environment

The team were accommodating and the environment was welcoming.

Reception staff made me feel genuinely supported

As always, I received wonderful assistance, encouragement and guidance from the friendly receptionist at the surgery today, along with continued excellent care from the entire team throughout my healthcare journey, particularly from the clinical staff members I regularly see. I'm very grateful for everything you do.

Receptionist's lack of empathy made things worse

The receptionist who answered my call was dismissive and lacked compassion. They posed intrusive questions and made presumptions about my situation, which left me feeling upset and more distressed than before the conversation ended.

Polite staff who kept appointments on time

The team at this surgery location consistently demonstrates politeness, professionalism and helpfulness across all interactions. Appointments run punctually, which is much appreciated. The staff continue to deliver excellent service and deserve recognition for their dedicated work.

Felt at ease during the procedure

I attended my first appointment for a joint injection procedure. From the initial meeting, the clinician was reassuring and ensured I understood the purpose of my visit. I was shown visual aids and given a clear explanation of what to expect. Throughout the procedure, I was kept informed of each step, and I experienced no pain or discomfort during the treatment. Thank you.

Reception staff made booking straightforward and easy

I'm a medical consultant and I cannot speak highly enough of this wonderful GP practice! The reception team, pharmacy staff and support workers are all remarkably helpful and welcoming. I would particularly like to extend my gratitude to the clinician who demonstrated exceptional professional ability. This individual displayed impressive expertise, meticulous attention to detail and genuine empathy, and has provided excellent care for my family members who are patients at the practice. I genuinely wish all of my own patients could benefit from access to a surgery of this calibre!

Felt listened to and well supported

The healthcare professional I saw was excellent. I was very satisfied with the care and support I received.

Reception staff were genuinely helpful and supportive

It's taken time to get used to this new way of working. However, the reception staff are really helpful. I am fortunate to be under the care of a clinician I have been seeing for many years, and I'm very grateful. I appreciate their no-nonsense, sensible approach and find them supportive and knowledgeable. They are a credit to the practice.

Staff are kind but referrals happen too often

The nursing team and other staff members are excellent. However, we have had repeated experiences with one particular clinician who appears to favour referring patients to other services or facilities rather than addressing concerns directly at the practice (this has occurred on multiple occasions). Even when I anticipate my query could be resolved promptly, I find myself frequently having to leave work to travel to different clinics across the area. As the sole driver in my household, these journeys create considerable disruption to my working day. This pattern of referrals has left me questioning whether the approach taken is the most efficient use of primary care resources.

Felt genuinely cared for and listened to

The entire team at this practice has been incredibly supportive and I truly feel valued and attended to. Helpful guidance was provided and I was directed for appropriate investigations when needed. Thank you to everyone 🙂

Reception staff seemed dismissive on the phone

The reception staff came across as dismissive and unwelcoming during my interaction. They seemed irritated when I had additional questions to ask. I felt their tone was unkind and would encourage reflection on how their manner might affect callers.

Pharmacy staff provided reassurance when GP couldn't

We recognise and understand the significant pressures and limitations facing our local healthcare services. Due to these constraints, they are unable to provide the level of time and reassurance that patients may require. I would like to highlight the pharmacy team, who have consistently demonstrated empathy, delivered professional guidance, and provided valuable peace of mind. They represent a helpful resource when access to a doctor is not immediately available.

Helpful staff who always make time

This is such a wonderful practice. The clinical staff and reception team are incredibly supportive, and even when they're managing a heavy workload, they consistently make themselves available to assist. I'm truly thankful to have access to such a caring facility in our community!

First appointment felt well organised and clean

I attended my first appointment today. I was seen by a very professional and caring clinician and nursing staff member. The reception team were friendly and welcoming, and the practice facilities are modern and well-maintained. This has been one of the best healthcare experiences I've had at a practice.

Reception staff made an already difficult situation worse

Accessing a routine appointment involves a lengthy waiting period of around a month. I have been unable to work due to significant symptoms related to hormonal changes. The experience at reception was distressing and emotionally difficult. Additionally, I was required to fast before a blood test scheduled for the afternoon, when a morning appointment would have been more appropriate. Subsequently, I was informed that the sample could not be located and would need to be retaken. The reception staff indicated that another blood test appointment would not be available for approximately another month and recommended attending an alternative facility instead. This experience left me feeling that the level of care provided was inadequate.

Personable staff who genuinely listen and follow up

I have been a patient at this practice for nearly three years and have attended on numerous occasions throughout significant life events. The team has consistently exceeded my expectations and provided exceptional care for both myself and my family. They demonstrate genuine warmth, take time to listen carefully to concerns, and make a point of checking in after appointments to ensure everything is progressing well. This has been the best medical practice experience I have had.

Reception screens weren't working when I visited

I visited the recently updated facility and encountered several issues during my appointment. At reception, I was directed to use the self-check-in screens, however they were not functioning properly. Although I was informed that someone was attending to the problem, the screens remained non-operational throughout my visit. Additionally, the background music was playing at a volume that made it difficult to have a private conversation with my companion. These difficulties add to concerns I have experienced this week regarding the appointment booking system and other administrative matters. Overall, the surgery does not seem to have improved as expected following its recent renovation.