Feedback across the file reflects a predominantly positive experience with the practice environment and service delivery. Patients noted the modern facilities and the quality of care provided, with several describing the service as meeting or exceeding expectations. The team received particular recognition for their professionalism and courtesy throughout patient interactions.
However, one patient raised a concern regarding the nature of physiotherapy provision, noting disappointment with the approach taken during their appointment. This feedback suggests an area where the delivery of hands on care may warrant review to ensure it aligns with patient expectations for therapeutic services.
Appointment
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Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback across the file reflects a predominantly positive experience with the practice environment and service delivery. Patients noted the modern facilities and the quality of care provided, with several describing the service as meeting or exceeding expectations. The team received particular recognition for their professionalism and courtesy throughout patient interactions.
However, one patient raised a concern regarding the nature of physiotherapy provision, noting disappointment with the approach taken during their appointment. This feedback suggests an area where the delivery of hands on care may warrant review to ensure it aligns with patient expectations for therapeutic services.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Rachel B.
4 months ago
Poor!
Physio appointment lacked hands-on treatment
Attended a physiotherapy appointment and received only an exercise sheet to take away, without any practical hands-on therapy. Found this disappointing.
Maria L.
11 months ago
Excellent!
Friendly staff made the appointment easy
This is an outstanding GP practice. The entire team is excellent and the service provided is of a high standard. Other practices would benefit from following their example.
John C.
3 years ago
Excellent!
Straightforward appointment booking and helpful staff
Exactly what you would expect from a medical practice
Paul G.
6 years ago
Excellent!
New building made booking easier
The practice benefits from modern facilities and delivers satisfactory service.
Ann B.
7 years ago
Excellent!
Visiting patient treated with genuine care
Excellent experience as a visiting patient, receiving outstanding treatment throughout.