Patient Experience Summary

Feedback across the file reflects a predominantly positive experience with the practice environment and service delivery. Patients noted the modern facilities and the quality of care provided, with several describing the service as meeting or exceeding expectations. The team received particular recognition for their professionalism and courtesy throughout patient interactions.

However, one patient raised a concern regarding the nature of physiotherapy provision, noting disappointment with the approach taken during their appointment. This feedback suggests an area where the delivery of hands on care may warrant review to ensure it aligns with patient expectations for therapeutic services.

Appointment

80.00 %
Great

Reception

80.00 %
Great

Cleanliness

85.00 %
Excellent

Care

78.00 %
Great

Respect

85.00 %
Excellent

Seen on time

80.00 %
Great

For practice staff

Respond to patient reviews

Monitor satisfaction trends

Generate CQC evidence reports

Claim & Manage Profile
Trusted by GP practices across the UK
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01944 710226
  • St.Hilda's Surgery 50 St.Hilda's St,Sherburn Malton YO17 8PH

Patient Experience Summary

Feedback across the file reflects a predominantly positive experience with the practice environment and service delivery. Patients noted the modern facilities and the quality of care provided, with several describing the service as meeting or exceeding expectations. The team received particular recognition for their professionalism and courtesy throughout patient interactions.

However, one patient raised a concern regarding the nature of physiotherapy provision, noting disappointment with the approach taken during their appointment. This feedback suggests an area where the delivery of hands on care may warrant review to ensure it aligns with patient expectations for therapeutic services.

Appointment

80.00 %
Great

Reception

80.00 %
Great

Cleanliness

85.00 %
Excellent

Care

78.00 %
Great

Respect

85.00 %
Excellent

Seen on time

80.00 %
Great
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