Shifa Medical Practice

Terrible registration and customer service nightmare

Subject: Formal Complaint Regarding Registration and Service at SHIFA Medical Practice Dear reception I am writing to formally voice my profound disappointment with the registration process and overall service at SHIFA Medical Practice. I have made repeated attempts to register through the NHS website and their online portal—a frustrating endeavor I have undertaken four to five times without any success. Furthermore, on August 17th, I personally visited the practice, submitted all required documentation, and completed the necessary forms. I was given assurances that my registration would be processed expeditiously. In addition, I provided two medical letters from my Portuguese doctors, outlining the necessity for specific medical tests, which I have been waiting on for three weeks. Today, August 29th, I was informed that my documentation has been inexplicably misplaced. When I reached out to the practice on August 28th to discuss my concerns, the receptionist callously suggested that I consider registering with another clinic if I was unsatisfied with their service. Such a response is utterly unacceptable and has only intensified my growing frustration. I have escalated this matter to the NHS and am currently awaiting a resolution. As of now, I remain unregistered and profoundly discontented with the substandard service provided. I firmly believe that every patient deserves respectful and efficient treatment, and my experience has fallen dramatically short of acceptable standards. I trust that this matter will be addressed promptly and that appropriate corrective action will be taken. Sincerely, Itamar

Dangerous parking threatens children's safety near nursery

Attention staff and patients: Stop using the pedestrian walkway near the nursery as a parking spot. This is extremely hazardous and against the law! Be advised that any vehicle obstructing this heavily used footpath will be documented and reported. Address this issue immediately!

Terrible healthcare experience with unhelpful doctor

Utterly frustrated. The previous physician dismissed everything as typical. Despite my daughter's numerous allergic reactions, the doctor rejected a private hospital's allergy screening, claiming it was mere irritation. The new GP thoroughly documented everything in her medical records. Historically, obtaining milk allergy formula was always challenging. However, the new GP easily prescribed 12 cans without hesitation. Additionally, the doctor claimed he had referred my baby (who has liver complications) to a hospital. Surprisingly, the new GP investigated and discovered no hospital had any record of my daughter's referral. The new GP promptly submitted a fresh referral, and we received an emergency appointment within five days! The original doctor was dismissive and became defensive when challenged, especially when seeking alternative medical opinions from private facilities where his professional competence was clearly inadequate.

Friendly doctor makes vaccination a breeze

Exceptional immunization experience! Dr. Rasheed was highly professional and skilled. I wholeheartedly endorse this healthcare provider for anyone seeking vaccination services.

Compassionate doctor with welcoming medical staff

Dr. Rashid provided excellent care and helped me feel at ease during my visit. The staff, particularly the receptionist, were welcoming and pleasant.

Exceptional care and compassionate medical professionals

The medical team here is top-notch and consistently supportive. Both the physicians and personnel demonstrate genuine compassion; I absolutely endorse this practice!

Compassionate doctor who truly cares about patients

Dr. Rashid has been my primary care physician for nearly seven years. He was incredibly supportive during the devastating loss of my daughter, truly exceptional care. The practice consistently communicates through phone or email about any medical updates. Absolute consummate professionals.

Fantastic doctor with terrible jokes but great care

Been seeing this physician for 12 months now! Scheduling an appointment is never a problem, and they're consistently supportive. Their humor might be cringe-worthy, but their medical expertise more than makes up for the corny jokes!

Terrible doctor with zero patient care skills

Absolutely terrible experience. Avoid Dr. Rashid at all costs. 😡

Unhelpful doctor with poor communication skills

The medical care provided was utterly unsatisfactory. Dr. Rashid's approach left much to be desired, with his demeanor and interpersonal abilities falling woefully short of expectations. His lack of assistance and support was particularly disheartening, making the entire experience extremely frustrating and unproductive.

Caring doctor who listens to patients

Dr. Rashid demonstrates exceptional attentiveness to his patients' concerns. His approach combines a high level of professionalism with genuine compassion, creating a truly caring medical experience.

Rude doctor: Avoid Dr. Rashid's practice

Dr. Rashid's practice leaves much to be desired. The staff's demeanor is abrasive, and the doctor's bedside manner is severely lacking. If you have alternative options for medical care, it would be wise to explore them. The overall experience was deeply unsatisfactory, marked by discourteous interactions and a general atmosphere of unprofessionalism. Patients seeking compassionate and attentive healthcare would do well to steer clear of this particular establishment.

Endless wait for doctor's call frustrates patient

I've been grappling with an incredibly frustrating situation for the past month, desperately trying to secure an appointment. It's been an exercise in futility, as I'm still languishing in an endless queue. The constant refrain of "The doctor will call you" has become a hollow promise, repeated ad nauseam. Here I am, more than four weeks later, still anxiously awaiting that elusive phone call from the physician. This whole ordeal has undoubtedly been one of the most exasperating experiences I've endured in recent memory when it comes to seeking medical attention.

Caring GP: 7 years of exceptional service

Dr. Yousef Rashid exemplifies professionalism and compassion in his medical practice. Having been a patient at his clinic for seven years, along with my children, I can attest to his consistently helpful demeanor. Whenever I've required telephone advice, he has unfailingly returned my calls and provided the necessary guidance. His kindness and dedication to patient care have made our family's healthcare experience truly exceptional over the years.

Worst medical experience ever terrible healthcare staff

If I could, I would give zero stars. These doctors and their nurse deserve to lose their medical licenses. The treatment I received was absolutely appalling, truly the most disgraceful encounter I've ever experienced. Their attitude is shockingly unprofessional - they demonstrate complete indifference towards patient care and seem solely motivated by financial gain.

Friendly staff creates positive experience

The establishment boasts a delightful atmosphere, populated by exceptionally pleasant and benevolent individuals. The warmth and kindness exuded by the staff and patrons alike create a truly welcoming environment that leaves a lasting positive impression.

Incompetent doctor fails patients with poor care

I'm baffled by how the NHS permits physicians like Dr Rashid to practice as a general practitioner, when he clearly lacks the competence required for this role. He should be immediately disqualified from his position and replaced with professionals who genuinely understand and can effectively perform the responsibilities of a GP.

A brief yet positive dining experience

An exceptionally satisfying experience that surpassed all expectations. The quality was truly remarkable, leaving a lasting impression of excellence and delight.

Excellent doctor overshadows reception issues

Dr. Smith's exceptional medical expertise shines through, effectively dispelling any concerns or anxieties patients may have. However, the front desk staff's inexperience can occasionally be noticeable. The clinic's appointment system leaves much to be desired, with a frustrating absence of online booking options. Securing a timely slot often requires persistent persuasion of the administrative team, which can be quite an ordeal for patients seeking care.

Warm welcome: Friendly and helpful receptionists

The front desk staff exude warmth and consistently demonstrate a willingness to assist guests. Their approachable demeanor and eagerness to lend a hand create a welcoming atmosphere for visitors.