Shrewsbury Road Surgery

Competent Doctors Overshadowed By Unprofessional Administrative Staff

The physicians working at this general practice are skilled and professional. However, the same cannot be said for the administrative and reception staff. Their conduct is alarmingly impolite, dismissive, and wholly inappropriate for a healthcare setting. This situation is far from acceptable—these individuals evidently lack fundamental courtesy, respect, and an understanding of what customer service entails. This occurrence is not merely a one-time event; it highlights a significant and persistent problem. My intention in writing this isn’t solely driven by frustration; I am truly worried about the implications. Those who interact with patients in such a manner should not occupy any role that requires public engagement, particularly in environments where individuals may be vulnerable or unwell. It is crucial for management to address this matter with urgency. These team members must undergo immediate training focusing on professionalism, effective communication skills, and basic human decency. Neglecting this issue could lead to severe repercussions for the reputation of the entire practice while also jeopardizing patient care standards.

Poor Treatment During Child's Blood Test Experience

I brought my six-year-old daughter in for a blood test, but I felt quite let down by the way she was treated amidst what was already a challenging situation for her.

Unreliable GP Surgery with Unresponsive Staff

It is frustrating that appointments are rarely kept on schedule, and calls are seldom answered promptly; it seems there are always complications affecting patients. I truly question why this practice remains operational; it’s the worst general practitioner surgery I have ever encountered. The staff is equally unhelpful, consistently failing to answer phone calls, leaving me puzzled about their lack of responsiveness.

Hostile Staff Creates Unbearable Customer Experience

I am incredibly frustrated with the behavior of the personnel here. They seem unfriendly and approach me with a negative demeanor. This establishment clearly requires an improved system to enhance service. If I could, I would rate it with zero stars!

Poor Communication and Appointment Chaos at GP Practice

To Dr. Sunanth (12/05/25) and the GP Reception Team - I am writing to express my deep dissatisfaction with the service provided, particularly concerning communication issues and the dismissive tone displayed by your team, which is quite alarming for a healthcare provider meant to prioritize patient care. Upon receiving a referral to visit the GP, I was directed to schedule an appointment through the app; however, I consistently found that no dates were available. I made it clear that my phone had been stolen and that my replacement device could not support this application, yet this explanation seemed ignored. Consequently, it became impossible for me to find a suitable time for an appointment due to my work hours from 9 AM to 5 PM. As a result, no booking was successfully arranged on my end. Subsequently, I received a call indicating that an appointment had been scheduled in my name—a claim which was entirely false. When discussing this matter with the doctor during our conversation and requesting assistance from reception in setting up an appropriate time slot, I was wrongfully accused of having called earlier that day about making an appointment despite it being unfeasible given where I was at that moment. My ability to engage on this call was limited because of work obligations; thus informing anyone of my personal engagement proved difficult. Nonetheless, when addressing these constraints during our exchange led only to frustration—essentially implying if just five minutes could be spared right then we might resolve scheduling concerns swiftly—it felt utterly disregarded as our call lasted only two minutes amidst all of this confusion after revealing I'm working. Under different circumstances regarding scheduling matters or if prior notice had been provided about any potential openings—and absent pressing work demands—I would have certainly accepted such an offer knowing how challenging getting appointments can be with your practice overall. The most disheartening aspect? The reception staff scheduled me for an appointment without notifying me beforehand while following up via message later—claiming they would investigate further into what transpired but simultaneously reinforcing their inaccurate account rather than verifying facts first-hand themselves before reaching conclusions about events surrounding communications logged by them in records maintained from calls made previously—notably frustrating especially considering implications laid bare within exchanges suggesting blame should rest upon myself instead. Patients deserve dignity without needing persistent advocacy simply for validation or basic transparency within healthcare systems! It highlights priorities seemingly misplaced towards safeguarding errors over genuine patient-centered service approaches here at play navigating interactions throughout processes involved! This experience has left me feeling alienated from accessible healthcare services altogether—the stress resulting along with feelings of disrespect ultimately led me toward abandoning efforts even just attempting routine appointments altogether- significantly impacting mood negatively thereafter throughout remaining parts within day’s activities ahead leading thereafter!

Exceptional Service: Always Helpful and Professional Staff

I have consistently had positive experiences at this location, both in-person and over the phone. The staff members have always been supportive and maintained a high level of professionalism. I appreciate their service! 🌻 😊

Mixed Experience: Helpful Staff, Morning Struggles, Mental Health Challenges

The staff is generally quite supportive and helpful; however, mornings tend to pose a challenge. This can be particularly difficult for individuals dealing with mental health issues, as the experience can be quite stressful and not very straightforward.

Reception Staff Needs Urgent Management Attention

The performance of the reception staff is currently lacking. I believe it is crucial for management to address these issues promptly to ensure improvements are made.

Disappointing Service: Better Options Elsewhere

Inadequate support; anticipate improved service by seeking help from another source.

Avoid This GP: Disrespectful Service and Accountability Issues

I would honestly rate this establishment with no stars due to the extremely poor service and a significant lack of respect shown towards patients. They tend to shield their staff by overlooking mistakes instead of taking responsibility and addressing the issues at hand. It seems they have lost sight of their duties to the community. My strong recommendation is to steer clear of this facility whenever possible, unless you wish to encounter overly sensitive individuals during your time of need. I am utterly appalled, and I've been hearing increasing accounts from others who share similar negative experiences. It is my sincere hope that this general practice receives the necessary assistance for improvement because all patients truly deserve better care than what has been provided here.

Declining GP Practice: Impossible Appointments, Poor Service

A general practice that once provided satisfactory service has regrettably seen a decline in both the quality of care and the management practices in place. Attempting to secure an appointment online is nearly impossible; their e-consult system only opens at 8 am and fills up within just an hour. This situation poses a significant challenge for working individuals who commute during these hours, making it difficult for them to obtain necessary appointments. Calling in the morning for an appointment proves equally frustrating. I dialed at 8:06, only six minutes after their lines became available, yet my call was disconnected automatically due to high call volume. As a result, I found myself unable to schedule a same-day appointment. If neither of those options works out, and if you somehow manage to connect with them—provided they are in a good mood—you might be offered an appointment. However, this could be scheduled three weeks later! Is there any real purpose behind such offers? It feels more like an insult than genuine assistance. My father required medical attention as I explored other avenues but unfortunately had no choice but to wait three weeks until he received his appointment. We selected a date and time that suited his work schedule perfectly. To our dismay, on the actual day of his appointment, it was canceled without prior notice or any follow-up communication from the practice about rescheduling. They set him up with another time slot that conflicted with his commitments—this becomes even more challenging given that many elderly immigrants face difficulties navigating phone interactions. Such unprofessional behavior reflects poorly on their practice's commitment to patient care and empathy towards clients’ needs.

Doctor Dismisses First-Time Mom's Concerns About Sick Baby

I took my 14-month-old daughter to the pediatrician because she had been experiencing a runny nose for five days and a fever that lasted three days. Additionally, I noticed that she was struggling to breathe comfortably during the night while asleep. I shared these concerns with the doctor. The doctor inquired about how many children I have, and when I mentioned that I only have one, he examined her chest, back, and breathing. He reassured me by saying that she appears to be perfectly healthy and diagnosed her with a typical viral infection or flu. He added that having just one child often leads parents to worry excessively; once you have another child, those worries tend to diminish. The doctor further explained how parental anxiety can sometimes contribute negatively to a child's health. He pointed out that most children play outside in dirt and mud but develop strong immune systems as a result. When I asked whether there was any medication we could give her, he prescribed none at all since he deemed it unnecessary for what seemed like an ordinary cold or flu. Reflecting on this visit made me realize it may have been unwarranted for me to seek medical attention in this case. He suggested allowing my child some exposure to germs found in mud as part of building resilience against illnesses. I left feeling somewhat speechless after our consultation. It’s rare for me to visit doctors; if they choose such dismissive behavior towards patients' concerns, I'm uncertain how else one might respond effectively. This experience occurred at "Shrewsbury Road Health Centre." My apologies go out toward the general practitioner involved in our visit.

Exceptional Care: Shrewsbury Health Centre's Outstanding Service

Exceptional Care and Service! The Shrewsbury Health Centre stands out as remarkable. Upon entering, you are greeted by a warm and accommodating team who strive to ensure your comfort. The healthcare professionals, including doctors and nurses, demonstrate a high level of expertise, attentiveness, and a sincere concern for the health of their patients. The facility itself is pristine, well-structured, and operates efficiently to minimize wait times while delivering a seamless experience. Whether you require a routine examination or immediate medical attention, they consistently deliver superior service on every occasion. I wholeheartedly endorse this health centre for anyone in search of exceptional healthcare!

Rude Receptionists Deter Patients from Seeking Care

The receptionists at the GP office are truly disappointing. They come across as outright disrespectful, showing little regard for patients' needs. When I called to inquire about when I would be receiving a call back, she seemed eager to end the conversation and quickly hung up on me. It’s essential that improvements are made with your reception team; they represent the first point of contact for patients seeking access to a doctor, and their attitude can deter individuals from seeking care due to their unprofessional conduct.

Positive Pediatric Dental Experience: Friendly, Fun, Efficient

I brought my son to the dental office, which was cheerful, vibrant, and exceptionally tidy. The receptionist greeted us with warmth and friendliness. Although we arrived ahead of schedule for our appointment, they attended to us promptly. The staff member was incredibly gentle and helped my son feel comfortable throughout the visit. She took the time to explain each step clearly, turning it into an enjoyable experience for him 😁. He even got to snap a photo 📸 of his teeth's x-ray! Overall, I have no issues or concerns about our visit.

Booking System Nightmare: Unavailable When Needed

Scheduling an appointment with this frustrating booking system is nearly impossible. I was instructed to call at 8 a.m. for same-day appointments, so I dialed in right at 8:01, only to be met with a message stating that the service was unavailable. After trying continuously for twenty minutes without success, I decided to reach out again at 9 a.m., which is when you can actually connect with a receptionist. However, they kept insisting that "you have to call between 8 and 9 or after 2 p.m. for bookings." The exact same issue occurred again at 2 p.m.! It’s utterly absurd. Additionally, I received a link directing me to fill out an online form starting from 8 a.m., but surprise! The site showed it as temporarily unavailable as well. This situation is nothing short of ridiculous and feels like some sort of cruel joke being played on users.

Frustrated Patient Battles Broken Appointment System

I had the most disappointing and frustrating experience at a medical facility. As someone who is new to this practice, I found the entire process to be incredibly inefficient. For three consecutive days, I tried reaching out to schedule an appointment, yet whenever I called during their operating hours, there was no ringing; instead, it simply stated that they were unavailable. After finally speaking with the receptionist about my predicament, she informed me that I would need to call between 10 and 15 times just to receive any sort of response. It’s hard to comprehend how anyone could invest so much time repeatedly dialing without assurance of getting through. Furthermore, her demeanor was quite unprofessional and offered no assistance whatsoever. Up until now, my attempts have been futile in connecting with them. This whole situation has been extremely stressful—especially when one is feeling unwell and desperately needs a doctor's attention. It's high time for a change in this system!

Rude Receptionists Worsen Patient Anxiety

Receptionists often communicate in a manner that lacks sensitivity. This behavior is unnecessary, as patients arrive with various health issues and are likely already feeling anxious about their conditions. Instead of providing reassurance, many receptionists respond with impatience. The role of a receptionist should involve engaging patiently with individuals, yet they frequently fall short in this regard. Each encounter I've had with the reception staff reveals an attitude that suggests they are indifferent to the concerns of those seeking assistance.

East Ham Health Center: Excellent Service, Room to Grow

Situated in East Ham, this expansive facility offers an array of general practitioner and medical services, including blood tests and X-rays, among others. The reception area is welcoming, courteous, and operates efficiently. There is ample seating available that is thoughtfully arranged for comfort. Notice boards are filled with useful information for visitors. Additionally, physicians are available on weekends as well. They collaborate in a cooperative effort with local GP practices that generously provide volunteer staff to support this center. The service provided here is outstanding; however, improvements can certainly be made—such as increasing the number of staff members, doctors available for consultations, appointments offered, and additional services introduced. The community has an urgent demand for these enhancements.

Frustrated Patient Warns Against Unreliable GP Service

The service provided is exceedingly inadequate. There seems to be a complete lack of patience exhibited towards their patients. I have been attempting to secure an appointment since 7:50 AM this morning; however, after waiting for 40 minutes on the line, I was informed that all in-person appointments are completely booked, which is incredibly stressful. I would advise my friends and family to steer clear of this general practice.