Sidcup Medical Centre

Terrible service from a supposedly reliable medical practice

Been loyal patients for almost four decades, rarely requiring medical attention, but when a critical post-operative follow-up was necessary, they completely dropped the ball. Instead of providing a timely appointment, they callously redirected us to critical care. This is a classic case of shirking responsibility and passing the buck!

Worst medical experience of my life

If I could rate this place lower than the minimum, I absolutely would! After being a patient here for 15 years, I can confidently say their professional standards are shockingly poor! During my PAP smear yesterday - already an uncomfortable procedure - a staff member rudely interrupted the examination by bursting into the room. I attempted to lodge a complaint today, but their phone system was useless, leaving me on hold before disconnecting - how unprofessional! While some medical staff are tolerable, others are downright disrespectful and seem solely focused on rushing patients through. Their chronic delays are ridiculous, yet they'll instantly cancel your appointment if you arrive even slightly late. This practice desperately needs either a complete management overhaul or to be shut down entirely.

Amazing doctor goes above and beyond

Dr. Sunil Roy went above and beyond our expectations. He was incredibly helpful and accommodating, taking the extra step to address our unique request. We are truly grateful for his exceptional service.

Terrible medical practice with zero customer service

Genuinely the most frustrating medical practice. Despite understanding some clinics are more hectic, I've been registered here for over half a decade, barely used their services, and can exclusively secure appointments through 111! Their online platform is unreliable, with E-consult consistently redirecting patients elsewhere. I've contacted their office numerous times, and the fastest phone response has been around 20 minutes. Once connected, there's an obvious rush to terminate the conversation as quickly as possible. Something as straightforward as inquiring about childhood flu vaccinations becomes an impossible task. The e-consult system provides zero assistance, and after three days of attempting to connect, their "extremely high call volumes" prevent me from even holding for an hour. I contacted local pharmacists, who merely repeat that it's a child flu jab and I must contact my GP.

Terrible service for elderly and disabled customers

Absolutely disgusted that my 91-year-old father was advised to take a taxi when he's bedridden and unable to move around.

Frustrating phone experience at terrible medical practice

Getting through to this medical office by phone is an exercise in futility. Completely unsatisfactory operation.

Terrible customer service ruins medical centre experience

I've been a member of this facility for more than 15 years, and the receptionist's conduct is absolutely unacceptable. Their demeanor is incredibly discourteous. They demonstrate a complete absence of customer service skills. There's a total lack of compassion and understanding. They desperately need to invest in some professional development training to improve their interpersonal abilities.

Terrible service from unhelpful and rude receptionists

Getting in touch with the receptionists is an incredibly frustrating ordeal that seems to drag on endlessly. Once you finally manage to speak with them, you're made to feel like an unwelcome nuisance, with staff appearing utterly disinterested in providing any meaningful assistance. I can't help but feel deep sympathy for older individuals who must navigate this challenging service. My interactions with the reception staff have been consistently negative, to the point where I even submitted a formal complaint to the NHS, which they ultimately declined to address. While the medical professionals—nurses and doctors—seem compassionate and professional, the front desk personnel are disappointingly unhelpful and seemingly indifferent to patients' needs.

Terrible privacy breach at this unethical clinic

I experienced a serious breach of privacy when my confidential health information was improperly handled at this facility. Such a violation merits an even lower rating than the minimum possible.

Terrible service and unwelcoming medical center experience

Visiting this medical centre feels like being treated as a suspect, with communication restricted to a impersonal intercom system. While every other service sector maintains direct customer interaction, Sidcup Medical Centre chooses to create a barrier between itself and those it serves, effectively distancing and alienating patients.

Terrible medical care that left me feeling hopeless

A COMPLETE EMBARRASSMENT—YOU OUGHT TO BE MORTIFIED BY YOUR PATIENT CARE!—WE ARE HUMAN BEINGS!—SHOW SOME COMPASSION! UTTERLY INCOMPETENT—MEDICATION ORDERS CONSISTENTLY INCORRECT OR UNFULFILLED—REPREHENSIBLE—STEER CLEAR OF THIS MEDICAL PRACTICE WITHOUT EXCEPTION!

Painful customer service with endless waiting times

Phone support is incredibly slow. Spent 20 minutes stuck at the front of the line without making any progress 😑

Terrible service at this local clinic

Absolute nightmare of a healthcare facility. Complete waste of time and energy. Staff seem clueless, care is substandard, and the entire place is a disaster from start to finish.

Nurses shine but reception needs serious improvement

The nursing staff is exceptional! Unfortunately, the same cannot be said for the front desk personnel, who come across as discourteous and unhelpful. Their interactions with patients appear marked by visible irritation and exasperation.

Disappointing customer experience at this place

Disappointing customer experience with subpar service quality

Mixed care with unexpected medical oversight

My experience here has been quite nuanced. Initially, I was misled by a receptionist who claimed my MRI was clear, when in reality, I had an arachnoid cyst in my brain. However, I've also had remarkably positive interactions with various medical staff. On one occasion, despite being 30 minutes late, they accommodated me without any requirement to do so. Notably, Jill stood out as exceptionally compassionate and empathetic. Their e-consult service shows promising potential, though I believe it would benefit from more specialized templates tailored to different consultation types, as the current generic form often fails to address specific individual inquiries effectively.

Terrible healthcare experience that left me frustrated

Utterly disorganized medical practice with condescending and discourteous front desk staff. Booking an appointment takes forever, and when you finally get seen, the physicians consistently misdiagnose and mistreat your health issues. Steer clear of this place at all costs!

Disappointing first prenatal visit with unhelpful doctor

Went to the clinic with my pregnant partner, who is currently 7 weeks along. We endured a week-long wait for the appointment. The staff provided a contact number for midwife registration, but it turned out to be incorrect. Our entire interaction was disappointingly brief, lasting barely two minutes with the doctor, whose name was Jill.