Sidings Healthcare Centre

Great services

I highly recommend this medical practice as a true one-stop healthcare provider for a wide range of medical needs. The doctors are professional, knowledgeable, and genuinely take the time to listen to their patients, ensuring that every concern is addressed with care and attention. The nursing team consistently provides excellent medical care and support, demonstrating both professionalism and compassion. I am particularly impressed by the prompt follow-up on blood test results and other investigations, which helps patients stay informed and receive timely care. The reception staff are also exceptional, always friendly, helpful, and accommodating when booking appointments. They work hard to offer appointments that suit patients' availability while making the booking process smooth and efficient. Overall, the practice delivers outstanding patient-centred care, supported by a dedicated team of doctors, nurses, and administrative staff. Their commitment to providing high-quality healthcare and excellent customer service is truly commendable.

Worst customer service ever

completely absurd. they never pick up calls and the front desk staff are incredibly discourteous. absolutely repulsive

Morning appointment saved my eye

I adore this medical practice, praise be to God. We truly have the most exceptional doctors, and the front desk team is incredibly supportive. Whenever I call in the morning, I secure an appointment immediately. I want to express my deepest gratitude to a staff member named Lisa - if you're reading this, thank you for assisting me with my terrible eye infection. You are an extraordinary healthcare professional, so courteous and kind ❤️ You made me feel completely at ease 😌 Your vibrant personality and beautiful smile are remarkable. Please continue working at our surgery! Thank you, and may Allah bless every staff member who works here - you are my absolute heroes ❤️

Caring doctor who listens despite reception troubles

Dr. Asmal is an exceptional healthcare professional who consistently demonstrates care and attentiveness towards his patients. I highly value his approach to medical treatment, as he thoroughly addresses health concerns with genuine compassion. The only drawback to his practice is the challenging task of connecting with the reception staff during morning hours when attempting to schedule consultations.

Quick morning appointments work well

I've been a patient at this medical practice for several years now. Their appointment scheduling is rapid and streamlined, though you need to be prompt in the morning to secure a slot. The physicians are exceptionally skilled and approachable. I'm thoroughly satisfied with this surgery center, and it's reassuring to have such a high-quality healthcare facility in our local community.

Friendly doctors at the sidings clinic

The medical facility at The Sidings offers top-notch care with highly skilled professionals. It's a welcoming space for anyone seeking healthcare services. The staff consistently demonstrates warmth, approachability, and professionalism. Each visit leaves me feeling more optimistic and reassured than when I first arrived. Dr Asmal stands out as an exceptional physician - personable, deeply informed, and meticulous in his approach. He combines clinical expertise with genuine compassion, carefully addressing each patient's unique health requirements. The entire practice creates an inviting atmosphere that feels accessible and comfortable for people from all walks of life. I wholeheartedly endorse this healthcare provider.

Compassionate doctor who truly listens

I've been a patient of Dr. Y.Y. Asmal for more than 15 years, and I can genuinely affirm that he is the most compassionate and attentive healthcare professional I've ever encountered. He's a physician who actively listens, provides clear explanations, and readily refers you to appropriate specialists when necessary. Medical test referrals are processed immediately, with no unnecessary delays. His approach is consistently friendly, professional, and caring - embodying all the qualities one could hope for in a medical practitioner.

Compassionate doctor who truly listens

Dr. Y. Asmal is an exceptional physician who truly prioritizes patient care. He takes the time to listen attentively, provides clear explanations, and maintains a warm, approachable demeanor. His professionalism is evident in every interaction, and he consistently demonstrates genuine concern for his patients. Moreover, he handles referrals with remarkable efficiency, ensuring no unnecessary delays in patient treatment.

Staff really care at this practice

Exceptional team that truly prioritizes patient care. Scheduling appointments has been a breeze, and their phone support is prompt and efficient. Whatever improvements the medical practice has implemented are clearly paying off!

caring doctor who takes time to listen

I've been a patient at Sidings Healthcare Centre with my current GP for quite some time, and I can unequivocally state that he stands out as one of the most empathetic and meticulous doctors I've encountered. He genuinely pays attention, ensures appointments aren't hurried, and communicates medical information with exceptional clarity and understanding. Whether I'm there for a standard health assessment or addressing a more intricate medical issue, I consistently feel my concerns are fully acknowledged and addressed. The entire medical staff at the clinic demonstrates a warm and competent approach, and I'm genuinely grateful for the exceptional standard of care I experience with each visit.

Caring doctor who truly helped me heal

A physician who genuinely pays attention to your health concerns, provides targeted medication, and offers holistic strategies to address recurring issues. Unlike previous healthcare providers who tend to generalize symptoms based on current trends and dispense standard prescriptions, Dr Asmal demonstrates true compassion and individualized care. I am immensely grateful for his dedicated approach to improving my overall well-being.

Terrible morning calls never answered

terrible medical procedure constantly calling early at 8am with zero response

Phones never answered at this place

Absolutely abysmal customer support team that consistently fails to pick up their phone lines. It appears they prioritize their own scheduling needs while leaving the general public to wrestle with booking difficulties.

Impossible to get an appointment anywhere

After attempting to schedule an appointment for four consecutive days, I consistently received the same dismissive response: "We're completely booked, try again tomorrow." The reception staff demonstrated an appalling lack of professionalism, displaying rudeness and zero customer service etiquette. They showed zero willingness to help or accommodate, despite being fully aware of the patient's medical situation. It appears they selectively schedule appointments, clearly prioritizing their personal connections and inner circle over genuine patient needs.

Wasted hours on pointless phone call

Absolutely horrendous scheduling assistance. Experienced being disconnected twice after spending a cumulative 55 minutes on hold. Only to be informed that no time slots are currently open. Utterly incompetent, ineffective, and completely worthless telephone support.

Phone support drove me crazy

Attempting to contact their customer service is incredibly stressful. Every time I've tried to reach them, I've been disconnected after lengthy hold periods, with each call lasting more than 15 minutes. In total, I've squandered over an hour of my day and still haven't managed to speak with a single representative.

Endless wait just to hear no appointments

Absolutely absurd customer service. I've been attempting to schedule an appointment for three consecutive days. I began calling at 8 AM and endured a 90-minute wait, only to be told that all time slots are completely occupied. The staff member's attitude made it abundantly clear they were eager to end the conversation as quickly as possible. It's inconceivable that appointments are somehow fully booked by 8 in the morning, with no availability for even the following day. After wasting an hour and a half on hold, I was dismissively instructed to try calling again tomorrow at 8 AM, which was already 9:30 by that point.

Terrible front desk staff at my family clinic

I've been a patient at this medical practice my entire life! At 31, I'm utterly frustrated with these incompetent receptionists who seem to think they're in charge! They behave as if they're making all the decisions and playing favorites. It's clear they're reserving appointments exclusively for their personal connections. Whenever I call first thing in the morning, they claim no availability and try to redirect me to a clinician when I specifically need to see a doctor! These elderly front desk staff are completely destroying the reputation of what was once an excellent medical facility. They need to be replaced immediately!

Frustrating wait led me to a+e

Called the medical practice and was informed there were no available appointments for a fortnight, with instructions to contact 111, who subsequently directed me to the emergency department. They criticize patients for misusing A+E services, yet in my case, a simple prescription for antibiotics and steroids could have been handled by Dr. Asmal. It's no wonder the National Health Service is struggling when basic healthcare access is so challenging.

Helpful nurse who really listened

Exceptional diabetes nurse who truly stands out! She meticulously reviewed my diabetes management strategy and provided additional guidance beyond the standard care.