Sidings Healthcare Centre

A great care, respect and treatment

Two days ago, at 8 AM, I called the surgery and informed that I am not feeling well and needed to see a doctor. I was given an appointment immediately, and I seen Dr. Asmal. He is an extremely great and kind doctor. He examined me with great care and compassion, and then reassured me, saying that I would recover completely. He also advised me to return if I didn't feel better. I pray to Allah SWT, bless on this Dr and give him long, successful and healthy life. Ameen

Phone troubles at local surgery

Medical professionals provide outstanding care. There is an issue with phone connections dropping when dialing the first digit, though after additional investigation, the clinic has recently implemented a call return system that is currently encountering some technical difficulties. Additionally, patients are advised against reaching out during morning hours to request prescription refills, as this tends to congest the appointment scheduling lines.

Couldn't get through after ten calls

I called repeatedly to schedule an appointment, but no one answered my calls, even after 10 attempts. They promised to refer me to another private clinic, yet three months have passed with absolutely no action. When I questioned the receptionist about the delay, she claimed to have forgotten the referral. The service is utterly disgraceful and my experience has been completely unacceptable. This is a terrible reflection on the UK healthcare system, and it's deeply disappointing how far standards have fallen!

Worst customer support ever

The updated phone system remains completely unsatisfactory and frustrating to use.

Frustrating wait and endless phone queues

I've been attempting to schedule an appointment for 15 days without success Whenever we visit the surgery, it's always empty They consistently claim to call back in the morning, but the appointments are fully booked Most of the time, when you call, you're in the queue, and by the time your turn comes, the phone gets disconnected Dr. Asmal is truly a wonderful person, but the staff and management of the surgery are not good

Friendly doctor with quick same-day appointments

Dr Asmal exemplifies compassionate healthcare, and his staff at the clinic are incredibly accommodating, consistently offering same-day scheduling. The phone support has undergone remarkable enhancement over time. The facility and pharmacy are contemporary and immaculately maintained. May blessings be upon Dr Asmal for his outstanding service.

Morning visit with a caring doctor

Dr Asmal stands out as an exceptional physician, combining medical expertise with a compassionate approach. He meticulously examines patients and pursues comprehensive diagnostic procedures to ensure accurate treatment. His warm demeanor helps patients feel comfortable and relaxed during consultations. While the morning appointments can be crowded, this is a testament to his popularity and quality of care. Dr Asmal continues to provide outstanding medical service that truly makes a difference.

Staff made me feel unwelcome

Unaccommodating, discourteous, and dismissive front desk personnel.

Receptionists need to answer the phone

The medical staff are excellent, and I have no issues with the doctors themselves. However, the receptionist is a major problem. The phone constantly rings without being answered, and even if you manage to get through, the call is abruptly disconnected. This surgery desperately needs to hire more competent receptionists who take their responsibilities seriously. I've been dealing with health concerns for months and still can't schedule an appointment. When you visit the surgery in person to book, they instruct you to call at 8am, and if you explain that you've already tried, they claim the lines are busy - which is clearly false, as the phone is ringing and simply not being picked up by the staff member who should be answering it.

Seen quickly by friendly Dr Asmal

Arrived for my scheduled visit and Dr Asmal promptly attended to me. Extremely efficient and accommodating!

Quick and friendly doctor visit

I had an incredible visit to the clinic. Scheduling a consultation with my physician was seamless, and the entire encounter was truly exceptional. I want to express my gratitude and encourage them to maintain this high standard of service.

Doctor ismael made me feel welcome

Top-notch medical facility in the neighborhood, with exceptional staff and a warm, personalized approach from Dr. Ismael who makes you feel right at home.

Caring doctor who truly listens

Fantastic general practitioner. Top-notch medical attention. Highly endorsable. Remarkable healthcare delivery that consistently prioritizes patient needs and well-being above all else.

Phones never answered during morning rush

Competent medical professionals, but a shockingly poor front desk experience. I've spent days attempting to reach them at 8am, with calls going unanswered for over half an hour each time. Upon visiting in person, I found the reception staff engaged in casual conversation. This situation is completely unacceptable! I've been struggling with my health for a month and can't secure a simple doctor's appointment. The level of service is absolutely disgraceful.

Doctor asmal helped my whole family

Exceptional care, I've been a patient at this practice for a decade, and I've never encountered any issues with the medical staff or reception. Whenever I call, scheduling an appointment is always smooth. Dr. Asmal feels like a part of my family, having provided outstanding healthcare for me and my loved ones over the past ten years. I'm truly grateful and deeply appreciate all their support and dedication. Thank you so much.

Terrible gp practice with zero communication

Terrible healthcare experience, absolutely impossible to reach anyone by phone—constant unanswered calls. I'm switching medical practices entirely and will be transferring my children's care as well.

Terrible service with nasty receptionists

Scheduling a visit is nearly impossible, and the personnel display an incredibly unprofessional demeanor that desperately needs improvement. Their customer service approach is completely unacceptable.

Worst reception staff ever at this clinic

If I could give zero stars, I would. The front desk personnel are absolutely appalling - incredibly discourteous, munching on snacks and attempting to communicate with customers while their mouths are full. It's disgustingly unprofessional. The nurse named Susie appears to have questionable personal issues that make her seem unfit for healthcare work - her appearance and demeanor suggest potential substance abuse problems. I'm baffled how someone like her is employed in a medical facility. The sole redeeming aspect of this place is Dr. Asmal and Dr. Ali (the female physician), who are genuinely competent and professional. The rest of the staff are completely incompetent and clueless about providing proper medical care.

Terrible care at downtown medical center

Utterly disgraceful medical procedure. Personnel completely uncooperative, Physicians equally useless. This facility deserves to be shut down or thoroughly examined. I STRONGLY ADVISE EVERYONE TO STAY AWAY.

Dr Asmal made my visit so comfortable

The local medical practice offers a welcoming environment and convenient parking for patients. Throughout my numerous visits, whether for COVID vaccinations, blood work, or medical consultations, I've consistently encountered courteous and professional staff, including receptionists, nurses, and physicians. Dr. Asmal stands out as my preferred healthcare provider, embodying a warm, family-oriented approach that instantly puts patients at ease. Over the years, I've had multiple blood draws at the Sidings facility, and each experience has been remarkably smooth and comfortable, thanks to the compassionate medical team. I appreciate the high standard of care and recognize the challenges inherent in meeting every patient's expectations. Please continue delivering the excellent service you currently provide.