Sidings Healthcare Centre

Doctor's office from hell

This medical facility is absolutely terrible. Securing an appointment is virtually impossible unless you have a personal connection to the front desk staff. The physicians display a shocking lack of professionalism and bedside manner. Dr. Asmal completely disregards patient concerns, instead choosing to lecture about personal religious beliefs. The reception team is condescending and acts superior to patients. Practice manager Kath is particularly unbearable - she is arguably the most unpleasant individual I've ever encountered. Her demeanor suggests pure misery, and if she's so unhappy, she should retire immediately to spare vulnerable patients from her toxic attitude. The entire staff desperately requires comprehensive training in basic customer service and human decency.

Quick appointments and caring doctors

The medical center provides a commendable service where general practitioners offer unhurried consultations and genuinely pay attention to patient concerns. While appointment scheduling can naturally be challenging, they typically manage to provide timely slots. The nursing staff are equally professional, and the text message appointment reminders are a helpful feature. Kudos to the NHS and the dedicated team for their hard work in a demanding healthcare environment. A satisfied patient who appreciates the practice's approach.

Missed my scheduled doctor visit again

Couldn't get my appointment scheduled at the correct time

Quick and smooth healthcare visit

The team here is exceptional. The personnel are fantastic, Dr. Ali is truly outstanding, and their digital platform for managing recurring medication refills is incredibly user-friendly and straightforward.

Terrible customer support at call center

Pick up the darn phone already! That's literally what you're being compensated to do!

Dr. Asmal's warmth won my kid over

We've been loyal patients at Sidings Healthcare Centre and Brewery Lane surgery for generations. Dr. Asmal is simply outstanding - both professionally competent and genuinely compassionate. Beyond providing exceptional medical treatment, he connects wonderfully with patients, making everyone feel comfortable. My young child immediately felt at ease with him, which speaks volumes about his interpersonal skills. Finding a general practitioner who balances personalized, warm interaction with top-tier medical expertise is extraordinarily uncommon. Dr. Asmal truly exemplifies the best of healthcare professionals. Our deepest appreciation for his remarkable dedication and support!

Terrible service from greedy medical staff

I'd give this pathetic excuse for a medical practice a negative rating if I could! The front desk staff are incredibly discourteous! They NEVER pick up the phone!!! The physicians are completely negligent and clearly only interested in financial gain!! They're fraudulently claiming NHS funds that never actually benefit the patients!! STAY AWAY!!!

Frustrating wait time at 8 pm clinic

Completely absurd customer service experience. Called at 8 AM with zero available appointment slots. The front desk staff needs to grasp that when a patient begins treatment with a specific physician, they shouldn't be shuffled between different doctors.

Terrible appointments and rude staff everywhere

This medical practice falls far short of any acceptable standard, with appointment scheduling being an absolute nightmare. Several of the reception staff display appalling attitudes and lack basic courtesy, and sadly, some of the physicians are equally unprofessional. Dr Zafar Arshid, in particular, demonstrates a dismissive approach, with many doctors seeming to brush off patient concerns and failing to provide attentive care. It's a complete disaster of a healthcare service that I would strongly advise anyone to avoid. Medical professionals should be committed to patient support, yet these individuals appear clueless about proper patient interaction. That said, Dr Ali and Dr Asmal are notable exceptions, providing the compassionate and competent care one would expect from healthcare providers.

Quick and caring doctor visit

Outstanding medical clinic with incredibly supportive administrative and healthcare professionals who consistently go above and beyond to provide top-notch service.

Terrible doctor gave me wrong treatment

I scheduled a consultation with Dr. Rauf and shared my concern about experiencing headaches, particularly after meals. Surprisingly, he prescribed an eczema or skin spray, which seemed completely unrelated to my symptoms. My recommendation would be to steer clear of this doctor if you can.

Terrible phone service at this clinic

Absolutely dreadful surgical experience. Scheduling an appointment is impossible, and they never pick up the phone. Their complete lack of concern is infuriating, and I've reached my breaking point with this practice.

Friendly staff brightened my checkup

Brightened up my day with a smile 😊 The personnel here are consistently warm and welcoming, and the medical professionals are exceptional - truly compassionate and supportive in every way

Quick and caring medical team

The medical professionals here are exceptional, consistently demonstrating a willingness to assist patients. The front desk team is equally impressive, displaying genuine kindness and providing excellent support.

Carron's compassionate care made all the difference

I'd like to share my thoughts about Carron, a truly exceptional nurse. Her dedication to patient care is remarkable, consistently demonstrating an extraordinary commitment to those under her care. Throughout my medical journey, she has been an incredible support, particularly in recent years. Her approach is consistently compassionate and professional, and she never hesitates to go the extra mile. Carron represents the very best of healthcare professionals, and her patients hold her in the highest regard. She is an absolute asset to the medical practice and embodies the true spirit of nursing x

Caring doctors at brewery lane surgery

My spouse Cathleen and I have been long-standing patients at Brewery Lane and the Sidings Surgery. Throughout our time here, I have consistently experienced exceptional care and been treated with the utmost respect by both the medical professionals and support staff.

Caring doctors who truly listen

I have discovered that the personnel at both Brewery Lane Surgery and The Sidings are incredibly supportive. Dr. Shaikh, who has been managing my husband's care, has gone above and beyond to assist us. We feel genuinely valued and recognized as unique individuals, not just another case number. Both my husband and I are truly grateful for all the exceptional care we have received. A heartfelt thank you to the entire team.

Caring doctors who truly listen

The medical professionals at this clinic have consistently provided me with exceptional care, and I am incredibly grateful for their support.

Caring doctor who always has a smile

Dr. Asmal is truly exceptional and the most outstanding physician our family has ever encountered. We are completely committed to staying with him, as he is unquestionably the top medical professional available. He has successfully addressed every health concern our family has faced and maintains a close, personal connection with us. I have yet to see Dr. Asmal without a warm, welcoming smile, and he consistently serves as an uplifting and encouraging presence in our lives.

Friendly doctors made my consultation smooth

The medical professionals here are truly exceptional, with Dr. Asmal and Dr. Sheikh standing out for their incredible patient care. They excel at identifying health issues and communicate complex information with remarkable clarity and ease. Their approachable and humble demeanor makes the entire consultation process incredibly smooth. However, the practice's administrative side leaves much to be desired. The reception area is frustratingly slow, and their phone handling is abysmal - calls frequently go unanswered for 5-10 minutes, which is inexcusable. When someone finally does pick up, the standard response is an unhelpful "Sorry, we're fully booked," making the patient feel completely disregarded.