Sidings Healthcare Centre

Long wait for zero help

The existing feedback is telling, initially positioned third in their queue, I endured an excruciating 80-minute wait only to be curtly informed that no appointments were available. Were it not for urgent medical requirements, I doubt many individuals would choose to remain registered with this practice. While the physicians themselves are competent, the reception personnel are remarkably discourteous and insufferably arrogant.

Terrible wait times and zero help

Utterly revolting.... They consistently ignore calls, and with their updated system, you're left waiting on hold for more than 60 minutes, only to be told apologetically that no appointments are open and you should try again the next day. They seem to believe their new setup makes them appear sophisticated, but it's just infuriating.

Waited hours for impossible appointment

Impossible to schedule an appointment. Extremely poor customer service.

Receptionists killed my patience with dr asmal

The reception team consistently displays an appalling attitude, constantly responding with dismissive remarks about no available appointments and redirecting patients to walk-in centers. It's not just an occasional occurrence, but a persistent problem every single time I attempt to contact them. The phone lines are perpetually busy, and when I finally manage to connect, I'm met with a complete lack of appointment slots. When I request a doctor's callback, I'm told they're understaffed. Despite Dr. Asmal being an exceptional physician whom I've trusted for nearly a decade, the ongoing difficulties with scheduling and the receptionist's discourteous behavior have ultimately compelled us to seek medical care elsewhere.

Salima and rashida ruined my day

Salima and Rashida, the front desk staff, represent the most incompetent receptionists I have ever encountered. Their behavior is utterly unprofessional, discourteous, and demonstrates a total lack of competence. They consistently ignore incoming phone calls, and when patients visit in person to schedule appointments, they rudely insist that bookings can only be made via telephone. Their attitude is shockingly inappropriate for a healthcare setting, and I am astounded that such individuals are permitted to work in a medical facility where customer service and communication are critical.

Impossible appointments and unhelpful staff

The personnel at this medical practice display an unpleasant and discourteous demeanor. Our child relies on consistent medication and essential supplies. When attempting to coordinate a prescription, they consistently fail to take action. You only discover their inaction when your necessary items never arrive, and upon contacting the supplier, you learn they haven't dispatched anything. Calling the medical office results in them claiming they have sent the prescription, which is patently false - a deception they've maintained for the past six years. Heaven forbid you become sick, as securing a medical consultation is essentially unattainable. We have subsequently transferred our medical care to a different practice.

Late and cancelled at 8.30 surgery

Scheduled for an 8:30 consultation, the clinic's entrance remained closed until 8:35. Upon arrival, we were abruptly informed that our appointment was cancelled. They assert they attempted to contact us via three different phone numbers, all supposedly going to voicemail. What utter nonsense. This situation is completely unacceptable. While the medical practitioners themselves are competent, the administrative staff are incompetent and display a shocking lack of professionalism. My wife and I both sacrificed our work morning for this utterly mismanaged appointment.

Endless phone calls and zero help

I am completely repulsed by this alleged medical practice at Sidings and Brewery Lane Surgery. To begin with, several staff members are extraordinarily discourteous and display unwarranted attitude without provocation! NOT ONLY THAT.... attempting to schedule an appointment and being repeatedly told to call back the next day because they're "FULLY BOOKED" is incredibly infuriating. I was advised to ring again the following morning and naively thought, "This shouldn't be problematic". Three months later.... I've been dialing from 7:54am until approximately 10:00am, and when they finally answer around 10:00am, I'm met with "RING TOMORROW FULLY BOOKED". I would vastly prefer someone actually answering the phone at 8am instead of enduring endless beeping. I'm convinced numerous patients are experiencing this identical issue, and absolutely no action is being taken. Given the widespread negative commentary surrounding this surgery, I'm absolutely certain the employees and physicians are well aware of their abysmal service quality.

Impossible to book an appointment

Absolutely terrible customer service. They consistently refuse to answer phone calls, and on the rare occasion someone picks up, the only response is *sorry, we're fully booked today, call back tomorrow* - a line you'll hear every single day of the week. Even when you visit in person, there are barely any people waiting, yet somehow appointments are impossible to get unless you have an insider connection. It's a completely corrupt and infuriating system. Absolutely despicable.

Chatty receptionists killed my patience today

The front desk staff should focus on their professional duties instead of trying to dig up personal information. Perhaps they could prioritize actually picking up and responding to incoming calls.

Wasted hours waiting for no appointment

Completely useless, I was unable to secure a consultation for my toddler, and they suggested I simply show up and wait around. What's the purpose of telling a parent to come and sit idle when no actual appointment is available? Utterly terrible medical practice.

Long hold times drove me crazy

Stuck in an endless queue with no end in sight. The wait time to speak with someone seems interminable. Is their phone system malfunctioning? They urgently need to increase their staffing and improve response times instead of leaving callers hanging. It's concerning to imagine how they'll manage during the additional strain of winter. Thoroughly let down by this experience.

Impossible to book a doctor's visit

Amazing medical professionals. Scheduling process is incredibly frustrating. Made 30 phone attempts with constant busy signals for an entire hour, only to be informed no slots are available. This occurred on consecutive days. Myself and numerous other patients have highlighted this persistent problem, yet no improvements have been implemented. Securing an appointment feels entirely random and unpredictable.

Worst customer service I've ever seen

Terrible establishment with incredibly discourteous employees.... The National Health Service ought to intervene and address their unprofessional conduct