Sidney House and the Laurels

Terrible service and endless waiting for appointments

They're completely useless - call to schedule an appointment, but they only give you a 5-minute window before claiming no slots are left. Getting a doctor's appointment can drag on for days or even weeks. It's no surprise people end up at the emergency department instead. I'd rather wait 4 hours there than suffer 4 days trying to see a doctor. You're absolutely ridiculous, and I'm definitely switching practices immediately!!!

Rude receptionist ruins patient's healthcare experience

ABSOLUTELY AWFUL! Lyz at the front desk is hands-down the most discourteous individual I've ever encountered. I've been given multiple instructions from the medical professionals, yet she refuses to take any initiative to assist me. I am definitely proceeding with a formal complaint against this office.

Worst medical practice ever in boreham village

Their online booking system is completely dysfunctional - attempting to schedule an appointment is a nightmare. They've failed to differentiate between doctor and nurse slots, rendering the system pointless. Essentially, you can only be sick when it's convenient for them, not when you actually need care. The receptionists are abrasive and entirely uncooperative, and their text messaging service is utterly worthless. I seriously doubt they can manage the incoming population influx. Just look around - houses are being sold, and this once-charming village has transformed into a struggling, overwhelmed community that can barely support its residents!

Once great surgery now fails patients

In the past, this surgery was exceptional, with most tensioning doctors being compassionate and skilled. Now, the facility barely manages to offer any meaningful service. Doctors are virtually impossible to see, and the new reception staff display rudeness and lack of professional competence. A recently hired receptionist demonstrated complete incomprehension, failing to distinguish between 'non fasting' and 'fasting' requirements, and being unfamiliar with the term 'amalgamate' when confronted with conflicting blood test documentation. Critically, a child with suspected appendicitis and an adult suffering from severe rheumatoid arthritis were both denied proper medical attention. Telephone diagnoses are fundamentally flawed, creating a dangerous environment for potential medical errors and misdiagnosis. Employing receptionists without adequate language and communication skills will inevitably generate unnecessary stress and potential medical complications. The practice manager urgently needs to reassess support staff qualifications, secure appropriate governmental funding, and restore the quality of service before a catastrophic mistake occurs. The previous receptionist team was professional, empathetic, and well-organized. What has transpired to transform this once-excellent surgery into such a disorganized state? I am actively considering transferring to an alternative medical practice.

Frustrating healthcare with poor appointment system

Used to be an incredible medical practice, but it seems like budget cuts and systemic changes have led to problems. I can't comprehend why patients can't schedule appointments in advance and are forced to call at 8am, which doesn't align with most people's schedules. Moreover, what about those who require urgent, unscheduled medical attention!

Frustrating and inefficient booking nightmare

Hands down the most brain-dead scheduling process I've ever encountered

Frustrating healthcare experience with endless waiting

Terrible experience! I spent half an hour just trying to connect with someone, and then was told a doctor would ring me regarding my son. After four long hours, no call had come through. When I followed up, I was bizarrely informed that I supposedly missed their call - which is completely false, as I've been constantly available and waiting. This whole situation is utterly ridiculous and unacceptable!

Exceptional care marred by frustrating phone system

The medical staff were absolutely outstanding in their care for my mother. The sole factor preventing a perfect rating is their communication setup. I activate the speakerphone, expecting a prompt response, yet despite being told I'm next in line, I end up waiting an exasperating 20 minutes, which is quite frustrating.

Terrible healthcare with unhelpful and dismissive staff

Absolutely horrendous medical practice. Prepare for endless phone wait times, assuming you can even connect, and they'll flat-out refuse to schedule an appointment, even for critical health issues. The receptionist acts as some sort of gatekeeper, arbitrarily determining your medical worthiness 😡

Frustrating healthcare system needs serious improvement

The physicians themselves are competent, but scheduling an appointment is an incredibly frustrating process. You end up waiting in one line for nearly three-quarters of an hour, only to be abruptly disconnected, then forced to join another queue for half an hour. Finally, when you do get seen, you're subjected to an invasive questioning about the rationale behind your medical visit. This system needs serious improvement.

Friendly service makes this place shine

Exceptional team members who provide outstanding service and make the experience truly enjoyable.

Mixed experience with rude staff but great doctors

The front desk staff occasionally come across as discourteous and even rude, and wait times can stretch to half an hour, but once you finally meet with the physicians, they are exceptionally compassionate and skilled.

Terrible reception mars an otherwise good medical practice

The front desk has a single staff member who lacks empathy and provides a disrespectful welcome. Attempting to voice concerns to the practice manager is futile, as you'll likely receive no response or resolution. Despite this initial poor interaction, the medical professionals and remaining staff are excellent, making the overall experience worthwhile once you navigate past the unwelcoming reception.