Silloth Group Medical Practice
Great! (8 reviews)
Great! (8 reviews)
Feedback reflects a mixed experience across the practice. Most patients describe a welcoming environment with courteous and attentive staff who demonstrate professional expertise and responsiveness. The registration process was straightforward, and the practice showed flexibility in supporting temporary residents and patients from other areas. Staff are consistently noted for taking time to listen to concerns and providing supportive care.
However, one significant concern emerged regarding the comprehensiveness of care provision for a patient with serious illness. This patient reported inadequate support, lack of clear guidance on available options, and a dismissive approach when navigating complex care needs. The experience highlighted gaps in signposting to support services and access to prescribed provisions, which contrasted with care available elsewhere.
Overall, the practice demonstrates strengths in courtesy, communication, and responsiveness, though there are questions about consistency in care comprehensiveness and proactive support guidance for patients with complex needs.
Appointment
Reception
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Care
Respect
Seen on time
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Feedback reflects a mixed experience across the practice. Most patients describe a welcoming environment with courteous and attentive staff who demonstrate professional expertise and responsiveness. The registration process was straightforward, and the practice showed flexibility in supporting temporary residents and patients from other areas. Staff are consistently noted for taking time to listen to concerns and providing supportive care.
However, one significant concern emerged regarding the comprehensiveness of care provision for a patient with serious illness. This patient reported inadequate support, lack of clear guidance on available options, and a dismissive approach when navigating complex care needs. The experience highlighted gaps in signposting to support services and access to prescribed provisions, which contrasted with care available elsewhere.
Overall, the practice demonstrates strengths in courtesy, communication, and responsiveness, though there are questions about consistency in care comprehensiveness and proactive support guidance for patients with complex needs.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Martyn C.
3 months ago
Excellent!
Felt genuinely listened to during appointment
Excellent service with attentive staff who take time to hear your concerns.
Marie C.
one year ago
Excellent!
Temporary resident seen with prompt care
A big thank you for seeing my family member this morning as a temporary resident, they were given fantastic care and attention by the clinical team, cannot fault the prompt response from all staff.
Martha R.
2 years ago
Great!
Helpful reception team made all the difference
Excellent group of staff who were very supportive and helpful. Much appreciated.
Julia C.
3 years ago
Excellent!
Friendly staff made registration straightforward
Appears to be a welcoming healthcare facility with courteous and approachable staff members. I was in the process of joining their patient list and have not yet attended an appointment, however the registration process was straightforward and we received good care throughout.
Chris D.
4 years ago
Excellent!
Surgery went extra mile for holiday visitors
Made a special effort to assist us during our time away from home. When our regular practice was unable to support us, this surgery went above and beyond to ensure we received the care we required. We are very grateful for their help.
Janet M.
6 years ago
Bad!
Practice failed to support dying patient adequately
Felt let down by the level of support provided to a patient with a serious illness. The care seemed inadequate when it should have been comprehensive. A patient struggled for an extended period without clear guidance on available support options and had to source their own pain management solutions independently. There were concerns about access to prescribed nutritional support when swallowing became difficult, despite understanding that similar provisions are available elsewhere. The overall experience felt dismissive and lacking in compassion. The patient questioned whether age may have influenced the level of consideration shown. This was a deeply disappointing situation.
Ted D.
8 years ago
Excellent!
Helpful staff made the visit straightforward
Outstanding and supportive team members.
Poppy R.
9 years ago
Excellent!
Kind staff who really listened to me
The most compassionate and empathetic team you could hope to encounter. The clinical staff demonstrate both expertise and professionalism while maintaining a genuine human touch. I am extremely pleased with the care I have received!