Silver End Surgery
Bad! (47 reviews)
Bad! (47 reviews)
Feedback reveals a practice with significant operational challenges that substantially outweigh positive aspects. Appointment availability emerges as the dominant concern, with patients reporting extreme difficulty securing consultations through both phone and digital booking systems. Phone responsiveness remains critically problematic, with callers unable to reach the practice or facing long wait times. The booking system, recently migrated to a mandatory app-based approach, has created additional barriers, particularly for vulnerable and elderly patients. Reception experience is mixed but frequently negative, with multiple reports of dismissive, discourteous, and unhelpful staff conduct, though some patients describe welcoming interactions.
Prescription management and medication access present recurring issues, with patients reporting delays, errors, and lack of support for urgent medication needs. Communication breakdowns between patients and clinical staff are evident across reviews, alongside concerns about continuity of care when patients encounter different locum physicians. A minority of patients report positive experiences with specific medical professionals and describe satisfactory care when appointments are secured, noting professional competence and courteous interactions during consultations.
The practice appears to struggle with capacity and organisation relative to its patient population. Systemic barriers to access, including restrictive appointment windows and limited same-day availability, have reportedly led some patients to seek alternative providers or emergency services. While some patients acknowledge the practice's high-volume nature and report successful navigation of the system, the overwhelming pattern suggests access to care remains a substantial barrier for many seeking medical attention.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reveals a practice with significant operational challenges that substantially outweigh positive aspects. Appointment availability emerges as the dominant concern, with patients reporting extreme difficulty securing consultations through both phone and digital booking systems. Phone responsiveness remains critically problematic, with callers unable to reach the practice or facing long wait times. The booking system, recently migrated to a mandatory app-based approach, has created additional barriers, particularly for vulnerable and elderly patients. Reception experience is mixed but frequently negative, with multiple reports of dismissive, discourteous, and unhelpful staff conduct, though some patients describe welcoming interactions.
Prescription management and medication access present recurring issues, with patients reporting delays, errors, and lack of support for urgent medication needs. Communication breakdowns between patients and clinical staff are evident across reviews, alongside concerns about continuity of care when patients encounter different locum physicians. A minority of patients report positive experiences with specific medical professionals and describe satisfactory care when appointments are secured, noting professional competence and courteous interactions during consultations.
The practice appears to struggle with capacity and organisation relative to its patient population. Systemic barriers to access, including restrictive appointment windows and limited same-day availability, have reportedly led some patients to seek alternative providers or emergency services. While some patients acknowledge the practice's high-volume nature and report successful navigation of the system, the overwhelming pattern suggests access to care remains a substantial barrier for many seeking medical attention.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Tom J.
6 years ago
Bad!
Frustrating service that wasted my entire afternoon
I scheduled a phone consultation, but they failed to call me as planned. When I attempted to reach out, I was left waiting on hold for 5 minutes, only to be redirected to a cancellation voicemail. I had no intention of canceling; I simply wanted to book an appointment! It's a frustrating, circular process. What an absolute time-waster...
Miss K.
6 years ago
Bad!
Terrible service and unprofessional medical staff
I can't get anyone to pick up the phone no matter how many times I try. I've been attempting to reach them for what feels like forever and resorted to leaving a message in their cancellation voicemail since it's impossible to connect directly. Whenever I'm at their location, I notice the staff just hanging around, casually chatting and even discussing patient details. They're completely unprofessional and frankly, a total embarrassment.
Carol W.
7 years ago
Excellent!
Excellent doctor with professional and caring approach
Exceptional medical professionals who consistently meet expectations. My spouse recently consulted Dr. Farhan Sheikh and reported a highly satisfactory experience.
Mark M.
7 years ago
Bad!
Negligent doctor failed to diagnose serious back issue
A physician incorrectly diagnosed my spouse with muscle issues, but a subsequent scan revealed 3 disc herniations and nerve compression. She had been struggling with spinal disc complications for half a decade, yet the doctor refused to listen. During our initial consultation, he was dismissive when we requested medical certificates for disability support, bluntly stating we could have one document but shouldn't expect more, and callously remarking that cancer patients manage to work. The practice consistently delays or neglects repeat prescription requests, and one receptionist behaves with an unwarranted sense of superiority. An absolutely dreadful medical facility.
Graham R.
8 years ago
Excellent!
Great service with a warm smile
Welcoming and personable employees
Jasmine M.
8 years ago
Bad!
Frustrating phone experience at local medical practice
It's absolutely impossible to get through to this medical practice's phone line! I've been attempting to reach them since 11 AM to reschedule my appointment because of an unexpected issue. Yet, I remain completely unable to cancel due to their total lack of phone responsiveness.
Erika D.
8 years ago
Bad!
Frustrating phone service ruins potential healthcare experience
Getting in touch with this medical practice is incredibly challenging! While the healthcare professionals are genuinely warm and welcoming during actual appointments, attempting to reach them by phone has become nearly impossible in recent weeks. It seems they've completely stopped answering calls, which is incredibly frustrating. I'm now forced to explore other healthcare options. Despite the staff's pleasant demeanor during in-person visits, their communication accessibility is seriously lacking. Truly disheartening.