Silverdale & Ryecroft Practice

Frustrating medical care that nearly cost a life

I've been a patient at this practice for years, and there are significant problems. While most staff members are pleasant, scheduling appointments is incredibly challenging. The doctors seem dismissive of patient concerns. My mother's experience was particularly alarming - she nearly died from gallbladder complications and developed liver failure before anyone paid attention. For three consecutive years, she was repeatedly sent home with dismissive explanations like "it's just gas" or "it's anxiety." Hospital visits were equally frustrating, with constant gaslighting that almost resulted in her death. Medical professionals should listen to patients and conduct thorough testing instead of casually turning people away. The week-long wait for appointments is unacceptable. Additionally, some receptionists lack basic customer service skills. I was told they had no referral details, which contradicts information I've heard previously from other sources. As a result, I'm actively seeking alternative healthcare providers.

Great service at silverdale medical centre

The front desk team consistently demonstrates exceptional support and empathy, ensuring swift scheduling of appointments. I recently reached out for some information, which was promptly emailed to me. In contrast, my daughter experienced a prolonged waiting period when requesting similar details from her previous medical practice. Having been a resident here for just a short time, the contrast between this surgery and my former one is truly remarkable.

Excellent service that exceeded my expectations

Consistently dependable, swift, and courteous in their service

Unprofessional medical staff failed my dying mother

Absolutely appalling service with unprofessional staff. During my recent visit, I overheard receptionists gossiping about a patient who had just called, openly discussing her after she hung up - complete breach of patient confidentiality. To make matters worse, I experienced a critical medical issue with my mother's palliative care. I needed morphine for her on Friday, went to the chemist, but no medication was available. I had to wait until Monday to contact the practice, who casually admitted the doctor forgot to submit the prescription. As a result, my terminally ill mother suffered in excruciating pain throughout the entire weekend. Unacceptable and heartless treatment 😞

Terrible reception but amazing health visitor

The receptionist completely disregarded our presence and failed to inform the health visitor about our arrival, causing us to wait an incredibly long time despite the health visitor having no other patients. However, the health visitor herself was exceptional - truly outstanding and highly competent.

Frustrating wait with poor customer service experience

Endured a frustrating wait of over two hours in the seating area, only to be informed I needed to reschedule because apparently I missed my name being announced. Extremely dissatisfied with this treatment.

Terrible service and unhelpful medical staff

Seldom do I visit medical professionals, but today I phoned to schedule a consultation. By 8am, I was seventh in line, only to be informed that no appointments were available. When I inquired about extended access appointments, the receptionist appeared irritated and extremely unhelpful with my request.

Compassionate doctor who truly understands patient needs

Dr. Scott was incredibly compassionate and attentive during our consultation today. He took the time to truly understand my concerns, demonstrating genuine empathy and providing the support I needed. I'm grateful for his care and understanding. Thank you, Dr. Scott, for making me feel heard and valued. Sincerely, Amy

Trusted medical care through the decades

I've been a patient at this medical practice since childhood. They've operated as a group practice for quite some time now. During my most recent appointment, I experienced the same high-quality care I've consistently received throughout the years.

Frustrating appointment system wastes patients time

The scheduling process here desperately requires improvement, and they should adopt an online consultation method similar to what Wolstanton has implemented. It's frustrating to have to schedule an in-person appointment just to communicate something that could be easily conveyed via a simple email message.

Impossible to book an appointment with this clinic

Securing an appointment here is about as likely as braiding mist - completely impossible. That's precisely why I typically steer clear of trying.

Booking nightmare with this impossible scheduling system

In this era of supposed technological advancement, scheduling an appointment seems like an insurmountable challenge. Their booking system is ridiculously restrictive, allowing reservations only on the same day you call. If the timing doesn't suit your schedule, too bad - you're expected to try your luck again the next day. Your odds of securing a slot feel about as slim as winning a major lottery jackpot.

Terrible service leaving my child without medication

You are completely incompetent! My toddler has now been without her essential steroid medication for over a week because of your pathetic repeat prescription process. It's ridiculous that the only way to get an appointment is by threatening to escalate a complaint to human resources. Get your act together and start providing proper medical support!

Incompetent doctors failed my sick child completely

First encounter with this medical practice in nearly a decade, and it will be my last. They mistakenly dispatched an incorrect prescription to the pharmacy for my unwell nine-year-old. It took nearly two hours and numerous phone calls from both myself and the pharmacist to obtain a corrected prescription, all while my daughter's condition worsened. When they finally issued a new prescription, they prescribed medication I had explicitly stated she should avoid due to family allergies. The entire experience was appalling from beginning to end. Thankfully, the compassionate staff at Cornwells stepped in to assist us. From what I observed, the surgery appears to be plagued by numerous issues stemming from careless errors. Upon reflection, I'm struck by the fact that not a single person I spoke with offered an apology for their mistake.

Terrible service and staff ruin healthcare experience

I strongly advise against dealing with this establishment. They create an incredibly challenging experience. The front desk personnel are repulsive, and the entire atmosphere suggests you're an unwelcome nuisance. Do yourself a favor and steer clear of this place.

Terrible booking experience with frustrating service

I scheduled an appointment in Silverdale for December 18th at 8:30 AM, but upon check-in, they claimed my name wasn't on the list. Despite showing the booking confirmation slip to the receptionist, they insisted my appointment was not booked. This treatment was extremely discourteous and felt like deliberate deception. I traveled a considerable distance, investing both time and money, only to be met with substandard service. Such unprofessional behavior is absolutely unacceptable to me. Thanks Bijumon

Exceptional medical care that truly stands out

Outstanding care. Swift, courteous, and welcoming. Truly fortunate to have such a responsive medical practice.

Fantastic care for my persistent health issues

Thoroughly pleased with my recent consultations addressing persistent medical issues, I wholeheartedly endorse this surgical practice to my loved ones as a top-tier healthcare provider.

Worst medical experience ever unprofessional and disrespectful

Absolutely zero stars would be too generous. Terrible service! Botch medical referrals, mishandle patient diagnoses, and use inappropriate language around kids Front desk staff dismiss patients and repeatedly deny appointment availability

Unhelpful nurse ruins important medical appointment day

I recently visited the clinic for a blood test and unfortunately misplaced my referral letter. A friendly receptionist suggested I not proceed without it. After apologizing to the nurse and explaining I could quickly retrieve the letter from home (having already taken a day off work), I was dismayed by her response. I noticed the patient ahead of me hadn't even shown up for their appointment, yet the nurse was dismissive. When I mentioned my GP's concerns about potential cancer, she merely pointed to her busy schedule and advised me to return to my GP for testing. Her cold and unsympathetic attitude was truly disheartening - may this heartless nurse learn some compassion!!