Silverdale & Ryecroft Practice

Amazing medical care with caring professionals

This medical facility is truly exceptional, with an outstanding team of healthcare professionals. While their phone lines can be challenging to navigate, the staff are incredibly supportive once you connect with them. They've been compassionate and instrumental in guiding me through some tough and intricate medical situations. I'm genuinely grateful for their assistance and care.

Compassionate care through pregnancy and beyond

I've experienced my entire pregnancy journey and postpartum care at this facility, and whenever I've needed medical attention, scheduling an appointment has been effortless. The staff are genuinely warm and welcoming.

Exceptional healthcare with caring professionals

Exceptional primary care physician with outstanding patient support and care delivery.

Impossible customer service from impenetrable company

Like attempting to reach a heavily guarded fortress

Friendly and efficient medical team saves the day

The medical team here is delightful, with courteous and supportive personnel who provide excellent care and assistance.

Exceptional medical care with compassionate professional doctors

An exceptional healthcare facility that consistently provides top-tier professional guidance to patients. I extend my heartfelt gratitude to Dr. Knowles and Dr. Ngan (a proficient Cantonese/Chinese-speaking physician who effectively addressed my language barriers) and their outstanding medical team for their invaluable counsel.

Frustrating medical bureaucracy blocks essential blood test

I was directed to this facility by my physician and meticulously adhered to all provided instructions for a blood test. However, I was initially turned away because I lacked a printed version of the blood form, which essentially contained a bar code and URL. The receptionist insisted I email the document to their surgery inbox, but this attempt failed. Consequently, I was denied this critical and time-sensitive blood test due to the surgery's non-functional email system. When I proposed alternative solutions, they rebuffed me, claiming I was 'not one of their patients'. Despite following my GP's instructions precisely, I once again find myself confronting the frustrating possibility of compromising my health.

Lifesaving doctors who truly care about patients

Fantastic! These healthcare professionals have been my trusted medical providers from childhood through adulthood. They've been lifesavers on multiple occasions with their exceptional medical expertise and swift decision-making. Moreover, their reception staff consistently offers a welcoming, pleasant, and helpful environment that makes every visit comfortable.

Caring staff ruined by terrible front desk attitude

The medical staff, including physicians and nurses, are incredibly kind and supportive, but unfortunately, the same cannot be said for the front desk team. Several receptionists display an unacceptable level of discourtesy and lack of professionalism, to the point where they should be called in for formal reprimands. Their in-person interactions are discourteous, and their telephone manner is even more abysmal.

Terrible customer service with endless waiting queue

Called the office an hour prior to my scheduled time and was stuck at position 4 in the queue for more than thirty minutes. It would be somewhat tolerable, except this was happening during the middle of the afternoon 😡

Heroic medical team saved a life today

I witnessed a distressing incident where a woman collapsed with a heart attack on the street, and I quickly dispatched a neighbor to seek assistance. The personnel at Silverdale were truly exceptional, and I observed their incredible dedication as they diligently cared for the lady until the ambulance arrived. Their response was absolutely remarkable.

Compassionate doctor saved my mum's life

I want to express my deepest gratitude to Dr Burton for her swift response and visit to my mother on January 5th. Thanks to her prompt attention, my mum was admitted to the hospital and is now making a great recovery, with hopes of returning home soon. My heartfelt appreciation goes out to her.

Terrible customer service and useless website

The employees are courteous and accommodating, but only if you manage to actually reach them. Their phone system is utterly ridiculous, constantly redirecting customers to a website that's completely useless and lacks any meaningful assistance. I wasted half an hour on the phone just trying to track down my prescription, which is absurd. Moreover, they continuously push you towards a website that repeatedly fails to offer any straightforward solutions for basic inquiries.

Compassionate doctor who truly cares about patients

Dr Harris truly stands out as an exceptional healthcare professional who has been incredibly supportive during a challenging time in my life. She's simply phenomenal and has made a significant difference in my medical journey!

Worst customer service ever absolutely terrible experience

Couldn't get through on the phone line, spent an hour and a half waiting and ultimately got disconnected. The customer service felt so slow, I started picturing the lazy slug from Monsters Inc handling calls. It took forever to inch up just one spot in the queue, and the entire time the phones were constantly ringing while staff seemed more interested in chatting about last night's events.

Terrible service from lazy pharmacy staff

How is it possible to operate for only 2.5 days weekly? Absolutely unacceptable. You're earning a six-figure salary for minimal work hours. Shamefully unprofessional. It's no surprise my prescription remains unfilled after nearly a week.

Spacious and safe during covid times

Provides excellent social distancing protection during these pandemic times

Great product according to my client

My client uses this product, and he gave it a four-star rating, so I'm inclined to trust his judgment 😂

Warm welcome at silverdale medical centre

Visited the clinic for my B12 injection, and the staff at Silverdale were incredibly welcoming and warm.

Smooth flu shot experience beats previous surgery visit

My spouse and I received our flu shots in September 2020 and found the process significantly improved compared to our previous experience at the practice guided by PPG. The service was more streamlined, and the prescription handling was notably superior.