Silverdale & Ryecroft Practice

Patient Experience Summary

Feedback reflects a mixed experience with significant variation in service quality across different areas of the practice. Medical staff consistently receive praise for professional expertise, compassion, and responsiveness, with patients noting courteous and supportive interactions during consultations. However, appointment access remains a persistent challenge, with patients reporting extended waiting times and difficulty securing bookings through the phone system and online booking platform.

Reception and administrative services present a notable divide in patient experience. While some patients describe welcoming and efficient front desk interactions with swift appointment scheduling, others report discourteous behaviour, lack of professionalism, and unhelpful responses to patient requests. Phone system accessibility emerges as a significant concern, with patients experiencing long wait times, frequent disconnections, and difficulty reaching the practice for basic inquiries.

Communication and administrative processes require attention, particularly regarding prescription handling, appointment confirmations, and information provision. Patients have reported prescription errors, delays in processing repeat medications, and inconsistent application of booking procedures. Despite these operational challenges, the practice demonstrates capability in emergency response and continuity of care for established patients, with several positive accounts of compassionate medical decision-making during critical situations.