Sleights & Sandsend Medical Practice

Dismissive approach left me unheard

The service provided fell short of expectations, with staff appearing dismissive and unengaged. The consultation experience was unsatisfactory, with suggestions that seemed inadequate. The diagnostic process took several months and did not meet the standard of care I would have hoped for. Overall, I found the experience disappointing.

Friendly local surgery with helpful reception staff

A reliable neighbourhood medical practice that serves its community well.

Felt truly listened to and cared for

I appreciate your kind words very much.

Supportive team approach made all the difference

The entire staff at this practice demonstrates a collaborative and helpful approach, with all team members from reception through to clinical staff working together effectively to offer support and guidance to patients.

Clean waiting room and genuinely helpful staff

The team at this practice consistently demonstrates helpfulness and courtesy. The waiting area is maintained to a high standard and creates a welcoming atmosphere. All clinical staff members conduct themselves in a thoroughly professional manner.

Couldn't get through on the phone

I wish I could have given a lower rating.

Helpful receptionist made booking straightforward

Excellent experience throughout. From my initial telephone contact, the reception staff member was exceptionally helpful. When the clinician called to discuss my concerns, they were very kind and reassuring, and I was able to arrange a face-to-face appointment quickly. The clinical staff who provided my care were outstanding, and I feel very grateful to everyone involved.

Long-term patient finds staff consistently helpful

Consistently friendly and supportive throughout my time as a patient. I have been attending this practice for over four decades and have consistently had positive experiences without any concerns.