Somerford Grove Practice

Unprofessional giggles ruin medical practice call

I called the clinic this morning seeking guidance about a health concern, and upon greeting the receptionist and asking how she was doing, I was met with awkward silence followed by giggles between her and another staff member. When I explained my medical issue and requested to communicate with a doctor, she put me on hold. Upon returning, she apologized but continued to laugh unprofessionally, after which the call disconnected. This experience represents the most unprofessional service I've encountered at this practice, which I've been visiting for years and has always been poorly managed. During the Covid-19 pandemic, such a lack of compassion and professionalism from a healthcare facility is particularly unacceptable. I strongly advise others to avoid Somerford Grove and instead register with The Nightingale Practice, which I will be doing immediately. The thought of someone with serious mental health issues receiving such a dismissive response is truly appalling. The entire interaction was completely unacceptable and deeply disappointing.

Exceptional healthcare that truly cares for patients

I've encountered numerous general practitioners across London, but this practice stands out as the absolute pinnacle. Their approach is remarkably compassionate, comprehensive, and attentive. They excel particularly in providing outstanding medical care for infants and young children. Throughout my experience in the British healthcare system, I've never received such high-quality, personalized treatment. My deepest appreciation!

Compassionate care from an incredible medical team

My typical doctor's appointment anxiety melted away during my visit to Somerford Grove Practice. Dr. Laura was absolutely exceptional - despite being at the end of an exhausting 10-hour shift, she was incredibly compassionate and welcoming. She instantly made me feel comfortable and provided attentive, kind care. Her professionalism and warmth were remarkable. The nursing staff were equally wonderful. I cannot recommend this practice highly enough - they truly set a gold standard for patient experience.

Worst product ever disappointing and frustrating

Extremely poor quality

Terrible service and rude staff at local nhs practice

It's impossible to secure a same-day appointment for a young child, which I find utterly disgraceful. Such a large NHS practice is a complete misuse of healthcare resources. My monthly NHS contributions seem to be supporting these incompetent clinics. The receptionists are incredibly unprofessional and discourteous, representing a total waste of funding. I was stuck on the phone for 15 minutes today, from 18:25 on May 26th, and when the reception finally answered, they were in a rush to end the call. They were unwilling to listen to my concerns and abruptly informed me that their system shuts down at 18:30. I'm astounded by the type of personnel they hire - their conduct is both unbelievable and utterly insane.

Compassionate care that truly made a difference

I am deeply grateful to the medical team for their compassionate and understanding approach during our consultation today.

Amazing service from caring natasha at practice

I've been a patient at this medical office for some time now. Recently, I had an exceptional experience with a receptionist named Natasha. Her demeanor was incredibly compassionate, understanding, and attentive. She made me feel completely at ease, and no request seemed to inconvenience her. The front desk team is welcoming, though they appear to be operating with a somewhat limited staff.

Terrible building but amazing medical staff

Despite its architectural shortcomings, this facility is deeply unappealing both externally and internally. The welcome area feels unwelcoming and cold. The place is overwhelmed with patients, and scheduling an appointment seems impossible for weeks on end. If you require urgent medical attention, you'll find yourself waiting outside in line. However, there are some redeeming qualities. The online booking system is convenient, and you can complete check-in via a digital screen, effectively bypassing the uninviting front desk. The nursing staff are truly outstanding. The physicians are courteous and demonstrate high professional standards.

Terrible doctor with zero compassion or professionalism

Dr. Ying Hau is absolutely the most incompetent physician imaginable. His bedside manner is shockingly disrespectful and completely unprofessional. I was appalled when he callously told my mother, 'If this headache hasn't killed you, you'll survive' - what kind of medical professional speaks to patients in such a heartless and dismissive way?

Friendly service but tired facilities need upgrade

The employees at this establishment are fantastic, and their operational schedule is quite convenient. That said, the infrastructure shows some signs of age and could use some refreshing.

Unprofessional scheduling disrupts baby's critical health check

I was scheduled to see Doctor Hussein for my infant's six-week wellness exam. The front desk informed me that the original time slot had been changed due to a doctor's meeting that afternoon. While I understand medical professionals have important commitments, I firmly believe that once an appointment is confirmed with a patient, it should be honored - just as I am always punctual for my own scheduled meetings. As a result of this rescheduling, my baby will now be receiving his routine check-up when he is almost 11 weeks old, significantly later than initially planned.

Compassionate care from understanding medical professionals

Highly compassionate medical professionals who demonstrate exceptional understanding and encouragement.

Exceptional nurse makes this medical practice shine

I've been a patient at this medical practice for nearly a decade. The reception team consistently demonstrates warmth and efficiency, and Fiona, the practice nurse, stands out as arguably the most exceptional healthcare professional I've ever encountered. The doctors' quality is somewhat inconsistent in my experience. However, Fiona is so extraordinary that she single-handedly anchors my loyalty to this practice. Her level of care and expertise is truly remarkable!

Surprisingly awesome hospital with hidden tech gems

Incredible medical staff at this facility! The Patient Access application is fantastic, allowing seamless appointment scheduling. The touch screen check-in system eliminates the need to wait in line at the front desk. Despite the potentially most soul-crushing facade in London, don't let the building's appearance deter you from receiving excellent care.

Impressive transformation from two to five stars

I previously evaluated this medical practice and rated it with just 2 stars three years ago. However, in the subsequent period, I've returned on three separate occasions to see three different physicians. I'm genuinely compelled to share that each visit demonstrated significant enhancements in the overall patient experience. My perspective has completely transformed, and I now enthusiastically award them a full 5 stars! Truly impressive work!

Trustworthy healthcare with caring professionals for years

The personnel here are welcoming, and the physicians are truly excellent. I've been a patient at this medical facility for 16 years now, and it's a fantastic healthcare center.

Great care with room for reception improvement

The medical professionals here are exceptional, offering expertise across numerous specialties, and they've consistently provided excellent guidance for our family over an extended period. While I acknowledge that the front desk personnel could demonstrate more compassion and support - recognizing that patients often arrive feeling unwell and emotionally fragile - I appreciate that Somerford is actively working to improve patient access and communication channels with their expanded GP contact methods (both telephone and digital). My sincere appreciation goes out to Somerford Grove!

Rude receptionists tarnish excellent medical practice

The medical staff are excellent, but the front desk personnel leave much to be desired. They come across as dismissive, talking down to patients, and frequently display an unpleasant attitude.

Compassionate care beyond initial impressions

While the facility may not win any architectural beauty contests and the front desk staff can occasionally come across as brusque, it has nonetheless been an incredibly supportive healthcare environment for me throughout recent years. Dr. Settle, in particular, stands out for consistently demonstrating a sincere and compassionate approach to my medical care. I feel truly thankful to receive treatment at this practice.

Compassionate care and support at its best

I've consulted with three different general practitioners and a nurse, all of whom have been incredibly kind, knowledgeable, and supportive. The medical advice I've received here surpasses any previous experiences, particularly concerning toddler respiratory issues, immunizations, and birth control methods. Whenever I required prescriptions for antibiotics and iron during my pregnancy, the clinic contacted me promptly, offering me the option to collect or have the prescription mailed. Additionally, they sent a text reminder about scheduling my son's influenza vaccination. Overall, I've found this medical practice to be exceptional in every aspect and would enthusiastically recommend them to others.