Somerford Grove Practice

Terrible service from rude front desk staff

The front desk staff display an appalling level of discourtesy, both during phone interactions and face-to-face encounters. However, the medical professionals—nurses and doctors—are wonderfully pleasant and compassionate!

Mediocre care with hit and miss doctors

Quality is inconsistent at best. The medical professionals range from highly competent to completely ineffective, and their administrative team reflects this wide disparity. If alternative healthcare providers are accessible to you, I'd recommend exploring those first.

Terrible service and absolute disappointment

Total waste of time and space. Absolutely nothing redeeming about this location.

Incredible healthcare professional saves the day

Dr. Smith is absolutely fantastic! I couldn't ask for a more caring and skilled healthcare professional. Every time I visit, I feel completely heard and well taken care of. Their expertise and compassionate approach make me feel incredibly comfortable and confident in my medical treatment.

Unprofessional clinic with terrible communication skills

I've been a patient at this clinic for barely three weeks, and they've already cancelled two of my scheduled appointments. One cancellation came just 60 minutes before I was supposed to be there. Their communication method is via text message, which means you must phone them to reschedule. However, when you attempt to call, either no one picks up or the line is perpetually busy.

Challenging access but great medical care

Getting an appointment is a challenging process due to the dysfunctional online scheduling platform and overwhelmed front desk staff. However, once you successfully navigate the initial hurdles and secure a consultation, the physicians are remarkably compassionate and attentive. I've consistently been able to arrange telephone consultations when needed and have genuinely valued the doctors' warm and empathetic approach to patient care.

Worst doctor ever zero medical professionalism

My general practitioner was absolutely terrible. He provided zero guidance for my primary concern, simply asking me what I wanted to happen. Despite me explaining that previous medications were ineffective, he inquired which ones I wanted to continue. He then proceeded to use Google to determine which pills to prescribe. After that, he abruptly said goodbye, completely disregarding a second health issue I had raised. Without exploring potential causes, he merely printed a prescription sheet and told me to try these medications. The pills he prescribed were ones I was already taking. Again, he asked me what I wanted to occur. I clearly stated I wanted an investigation into my stomach pain. His examination consisted of a brief one-second belly press, after which he said he would mail me a referral letter. Throughout the consultation, the doctor appeared drowsy and utterly clueless.

Terrible customer service at medical clinic nightmare

Terrible customer service :( they handle patients aggressively, especially the thin female staff member, who seems hostile and intimidating

Decent service with reasonable expectations

My interactions have been favorable, and it's important to take into account the expectations placed on the services.

Terrible customer service at medical practice

The reception staff demonstrate an appalling lack of professionalism and courtesy. The Practice Manager appears completely indifferent to both public perception and addressing the ongoing misconduct of front desk employees who consistently display a dismissive and disrespectful demeanor. This medical practice exhibits a total disregard for patient welfare and fails to adhere to basic NHS standards of care.

Terrible customer service at this place

They consistently make you feel incompetent (particularly if you're younger) and you'll sense like you're an inconvenience, so arrive with zero anticipations.

Terrible clinic with frustrating wait times and poor care

I deeply regret signing up with this clinic and can't wait to leave. Their walk-in service means arriving at the crack of dawn, but their booking system is perpetually malfunctioning, ensuring you'll likely wait until late afternoon regardless of how early you queue. They discourage discussing multiple health concerns in one appointment, insisting you schedule separate visits. Each doctor's consultation feels rushed and brief. Booking an actual appointment means enduring weeks or even months of waiting, rendering the process essentially useless. For patients with low blood pressure like myself, standing in the early morning queue offers no seating accommodations. In my experience, I've encountered only one compassionate male doctor, while the female doctor was abrasive, blunt, and seemingly indifferent. Anyone dealing with chronic health conditions should absolutely seek medical care elsewhere.

Endless waiting makes for a frustrating clinic visit

The medical staff are supportive, but the clinic's scheduling is completely out of control. I've been stuck in the waiting room for a full hour while the doctor spends double the allocated time with each patient. The inefficiency is absolutely ridiculous and makes the entire experience frustrating.

Frustrating customer service with no help

I've been trying to schedule an appointment for three weeks now, and every time I call, the phone just rings without anyone picking up.

Awful welcome but amazing medical care

Encountered an unpleasant front desk staff member, though the nursing care was exceptional

Frustratingly long wait for a simple doctor visit

Securing a medical consultation with a general practitioner can take up to three weeks, which is quite a lengthy waiting period for those seeking prompt healthcare attention.

Incompetent medical practice with terrible customer service

Disastrous Medical Practice. I switched to this general practice because of its proximity and reached out to request access to hospital records from 2010 for an upcoming specialist consultation. They claimed they couldn't locate or obtain these records, which is completely unacceptable since such documents are centrally archived and it is their professional obligation to secure comprehensive and precise medical histories. Without a complete understanding of my background, how can they possibly provide appropriate care? I contacted my previous GP from 2008, who helpfully assisted me in retrieving the information and confirmed that Somerford Grove Practice should have had these records. Additionally, I have consistently experienced discourteous and unhelpful treatment from their reception staff, making the entire experience frustrating and unprofessional.

Smooth registration with friendly customer service team

Friendly employees and a straightforward sign-up procedure.