Sorrel Bank Medical Practice

Reception team really helped with appointments

This is the best GP practice I've had in years. The reception team are kind and accommodating, and they always make an effort to arrange appointments promptly. The clinical staff demonstrate exceptional diagnostic skills and provide patient-centred advice. Waiting times for appointments are generally short, and the practice works well with the neighbouring pharmacy, which I would also recommend.

Appointment cancelled with barely any notice

I really appreciate having to take time away from work only to receive a cancellation message just before my scheduled appointment was meant to begin.

Friendly reception made the visit pleasant

A satisfactory medical practice.

Fast appointment with minimal waiting time

Prompt and efficient service. I came in ahead of my appointment time and was finished very quickly. Thank you for the speedy and professional care 👍

Clean facility with welcoming staff atmosphere

I have only attended for a CT scan appointment. The facility was clean and the staff members were friendly and welcoming. Regarding the patient facilities.

Reception staff dismissive and condescending on calls

This medical practice has deteriorated significantly, which is quite disappointing. The front desk team come across as rather unwelcoming and seem to look for opportunities to dismiss patients. On every occasion I have called, my interactions with the reception staff have been unpleasant, and I have found their manner condescending and dismissive. Their attitude suggests a lack of respect for patients. Overall, I would not recommend this practice, as there appears to be minimal genuine concern for patient wellbeing.

Smooth ultrasound scan from start to finish

Had an ultrasound scan on both shoulders and the nursing staff and radiographer were incredibly professional throughout. Everything proceeded very smoothly and I was extremely impressed with the care and attention provided by both team members.

Friendly staff but card payments aren't accepted

The team members are very welcoming and approachable. It would be helpful if card payment facilities were available, as I had to make an unexpected trip home to collect cash.

Difficult to get through on the phone

The telephone lines are frequently engaged and difficult to reach.

Reception staff were helpful and friendly

Outstanding

Reception staff shine despite frequent doctor changes

I've been attending this practice since childhood, and when my own child was born, it seemed like the natural choice to register them here as well. Unfortunately, the standard of care has declined considerably over time. The reception team deserves recognition as they are consistently helpful and professional, which makes the contrast with other areas of the practice quite stark. There appears to be significant staff turnover among the clinical team, with different practitioners seen regularly. During a recent visit with my child, after being directed to see a senior clinician by the nursing staff, the appointment felt rushed and impersonal. The consultation was brief, with minimal explanation provided beyond a general assessment, and the appointment concluded abruptly without any pleasantries or acknowledgment as we left. This lack of basic courtesy was disappointing and unlike what I've come to expect from healthcare professionals. The practice used to maintain higher standards of patient interaction and care.

Friendly reception made the visit pleasant

Outstanding care and support

Easy to get same-day appointments despite long voicemail

It's consistently possible to secure an appointment when calling during business hours. The main drawback is the lengthy recorded message that plays when you phone in. It would be beneficial if there were an option to skip this message if you've heard it previously. Apart from that, the practice is of a high standard.

Felt heard and treated with genuine care

The clinician was excellent, listened carefully to my daughter's concerns and began treatment in a very friendly and pleasant manner.

Staff made me feel genuinely cared for

I have consistently had a positive experience throughout my time as a patient. The entire team has provided excellent service and demonstrated genuine care. I am very grateful for the support I have received.

Staff attitude made me feel unwelcome

Disappointing experience. The staff came across as dismissive and unhelpful. The clinical team seemed unwilling to engage with my concerns in a respectful manner.

Staff really listened and helped me through

Exceptional team members who consistently make an effort to provide comprehensive assistance. There is nothing unfavourable to mention about this medical practice – truly outstanding!

Quick appointment with friendly shadowing support

Attended for an ultrasound scan and found the staff member observing the procedure to be very pleasant. Arrived at the scheduled time with minimal wait. The appointment was efficient and straightforward. The clinical team provided excellent service throughout.

Couldn't see a doctor about my eye infection

I'm unable to access an appointment with a clinician regardless of the circumstances. When I had an eye concern, I was provided with medication without a face-to-face consultation. The receptionist suggested the issue was seasonal allergies, but I disagreed with this assessment based on my own experience with this condition over many years. When I tried to express my concerns, the call was ended. The practice continues to attribute various issues to pandemic-related factors despite services elsewhere having resumed normally. I'm also uncomfortable with the requirement to disclose my symptoms to reception staff rather than directly to a qualified healthcare professional.

Phone lines constantly busy and unhelpful

Unsatisfactory experience at this medical practice. The reception team were difficult to reach by telephone. Staff interactions felt dismissive and unwelcoming. There were difficulties obtaining repeat medication authorisations.