South Axholme Practice - Belton Surgery
Great! (5 reviews)
Great! (5 reviews)
Patients consistently describe the reception experience as welcoming and approachable, with prompt service and minimal waiting times during visits. The practice is noted for being well-organised and efficient, with good access to care. Several patients have appreciated the service quality, particularly those new to the practice.
Appointment availability presents a mixed picture. While telephone consultations are readily accessible, securing in-person appointments has proven challenging for some patients. One patient noted that appointment slot availability could be improved if booked appointments were consistently attended. Care continuity concerns have also been raised, with one patient indicating that ongoing support for their health needs has not met expectations in recent months.
Appointment
Reception
Cleanliness
Care
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Seen on time
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Patients consistently describe the reception experience as welcoming and approachable, with prompt service and minimal waiting times during visits. The practice is noted for being well-organised and efficient, with good access to care. Several patients have appreciated the service quality, particularly those new to the practice.
Appointment availability presents a mixed picture. While telephone consultations are readily accessible, securing in-person appointments has proven challenging for some patients. One patient noted that appointment slot availability could be improved if booked appointments were consistently attended. Care continuity concerns have also been raised, with one patient indicating that ongoing support for their health needs has not met expectations in recent months.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Andrea L.
one year ago
Great!
Feeling unheard about my ongoing health needs
4 stars only because unfortunately, I feel that the support I am receiving for my ongoing health condition has not been what I need recently.
Georgina T.
one year ago
Excellent!
Friendly staff made the visit quick
The team here were warm and welcoming, and the service was prompt and well-organised.
Trudy B.
2 years ago
Great!
Getting face to face appointments remains difficult
The staff were welcoming and approachable. While securing in-person appointments proved challenging, telephone consultations were more readily available. The situation might be improved if those who book face-to-face slots actually attend them, as there were a significant number of no-shows during one month. There is a view that patients who miss appointments without valid reason should perhaps face a financial consequence.
Tony P.
2 years ago
Excellent!
Refreshing to finally feel listened to
Efficient and supportive—what a pleasant change! Having recently relocated from another area, we truly appreciate how fortunate we are to have access to this service. Excellent work, and please continue!
Michael H.
2 years ago
Excellent!
Friendly staff with minimal waiting times
The team were welcoming and approachable, with minimal waiting times during visits.