South Hornchurch Medical Practice

Website information needs updating urgently

The practice website indicates that blood tests are available on Thursdays, however this service no longer appears to be offered. The website information should be updated to reflect the current service availability.

Phone lines hang up without explanation

The customer service experience was disappointing. When calling, the staff seemed unfamiliar with the details of my situation and struggled to understand my enquiry. After being placed on hold, the call was disconnected without explanation, which was frustrating and unhelpful. I have found it necessary to visit the clinic in person repeatedly just to obtain the assistance or information I require. The overall impression is that the team appears reluctant to help over the phone or may lack the resources to handle telephone enquiries effectively.

Staff were genuinely kind and attentive

Very nice staff. Thanks to the nursing team for the care and treatment provided! Especially to the two nurses who went above and beyond to help. Thank you so much! God bless you both!

Receptionist tried hard but nurse was dismissive

I was referred to this centre by my GP but was unable to receive assistance as the issue I was experiencing was not present at the time of my visit. The reception staff made an effort to clarify the situation, however I found one member of the clinical team to be dismissive and unhelpful. They made a comment suggesting that because the problem was not visibly occurring during my appointment, there was nothing they could address. I was instructed to return to my GP, which left me feeling as though I was being passed between services without a resolution.

Couldn't get through on the phone

Not a satisfactory experience at this practice.

Dentist really puts children at ease

My child attends for dental care here and the team handles appointments really well with them! I couldn't suggest a better place to go.

Turned away without appointment slot available

Attended the clinic and requested an appointment, but was unable to be seen as the practice now operates on a scheduled basis rather than as a walk-in facility. I had expected to be able to wait and be seen when available, as walk-in clinics typically operate, but this was not possible. I was unwell and had hoped my regular doctor could accommodate me, but this arrangement did not work out as I had anticipated. I would not be returning to this practice.

Receptionist dismissive about medication requests

It has been disappointing on multiple occasions when I or my family members have attended this practice, as we have frequently left without receiving prescribed medication. I attended with respiratory difficulties related to my existing condition, and was initially advised that the issue was viral in nature and to increase fluid intake. However, when I was able to secure a follow-up appointment shortly after, I was diagnosed with a chest infection requiring anti-inflammatory medication and antibiotics. I felt concerned that had I followed the initial guidance and not pursued further medical review, my condition could have deteriorated significantly. I am grateful that I was able to see my regular GP for a proper assessment.

Turned away despite advertised opening hours

This walk-in centre was unable to see my young child during the evening because staff were occupied with administrative tasks. I was turned away and informed the facility closes earlier than the stated closing time. However, the online information indicated it should be open until that later time. I felt this was disappointing and fell short of acceptable service standards.

Short waiting times made the visit worthwhile

The waiting period at this practice is notably short. I would choose to attend here rather than visit other walk-in centres in the area.