South Milford Surgery

Friendly reception and reliable prescription service

The reception staff are approachable and supportive, consistently making efforts to arrange appointments for patients. Medication orders are reliably prepared within the expected timeframe.

Staff took time to listen and help

The team demonstrated a supportive and well-informed approach.

Efficient online booking but parking's tight

Positive experience with the appointment scheduling system, which offers convenient self-service booking options. The efficiency of the service was appreciated. One area for improvement would be the car park facilities, as finding a parking space can sometimes be challenging.

Long waits for routine appointments here

The practice appears to be stretched with patient demand exceeding available appointment capacity. Non-urgent consultations typically involve substantial waiting periods of several weeks, with only emergency cases being seen more promptly.

Receptionist couldn't help with my query

The practice staff appeared uncertain about how to proceed with my care.

Appointment delays made accessing care nearly impossible

For a small surgery, the appointment system has been problematic since Covid. When I recently called wanting to be seen, I was asked to describe my symptoms, and was told someone would contact me back. The earliest callback offered was ten days away, with the actual appointment potentially three to four weeks later. I also called regarding my young daughter and was advised to attend hospital if I felt it was urgent. This approach has been frustrating. The service appears to have deteriorated significantly since Covid, and I feel same-day appointments should be available. Following this, the situation has continued to decline. My young daughter was given an incorrect medication for a urinary tract infection, though I was notified of this error. The surgery feels disorganised, with appointment availability remaining difficult and reception staff appearing to make clinical judgments about appointment eligibility. I called over a month ago with a severe sore throat, but was told an appointment could not be provided for this issue. Within thirty-six hours, I attended an accident and emergency department experiencing breathing difficulties. I subsequently spent five nights in hospital due to a serious complication from my throat condition, with significant inflammation. This hospital admission could potentially have been avoided with earlier intervention. I feel the surgery's service is inadequate.

Clean practice with convenient online booking options

Excellent medical facility that maintains high standards of cleanliness and hygiene throughout. It is particularly convenient to have the option of scheduling appointments with clinical practitioners online for straightforward matters, whilst reserving doctor consultations for more complicated health concerns.

Staff were helpful and supplies were in stock

Excellent experience with the entire team. The necessary items and supplies were consistently in stock.

Reliable service and prescriptions sorted

This is our local practice. It fulfils its purpose and we receive our medications as needed, so everything works well.

Easy to book and seen promptly

It was straightforward to book an appointment and I was seen promptly upon arrival at the practice.

Straightforward visit to the local surgery

It's a medical practice. Who on earth leaves feedback about a healthcare appointment?

Reception staff weren't sympathetic or helpful

The local practice provided disappointing customer service during my visit. When I raised concerns, I received a response that lacked empathy and understanding. The front desk staff member should have demonstrated compassion and made an effort to assist me, rather than appearing dismissive and unhelpful.

Efficient service despite ongoing pandemic challenges

During a period when many medical practices appear to be managing the ongoing effects of the pandemic, this facility continues to uphold a competent and organised approach to patient care.

Staff took time to listen and help

The team demonstrated a supportive approach and displayed good understanding of their field.

Friendly staff made the visit straightforward

The team demonstrated excellent organisation, a welcoming demeanor, and maintained high professional standards throughout.

Staff were helpful and friendly

The team were pleasant and provided good assistance.

Long waits for appointments, slow prescriptions

It typically takes a few weeks to get an appointment with a doctor, unless you have a genuine urgent situation, which appears to be standard practice nowadays, though many would prefer to avoid a hospital emergency department visit if possible. The repeat prescription service appears to operate behind schedule at present, so it is advisable to submit requests well in advance.

Quick and easy appointment booking process

Straightforward and convenient to book appointments. The team were pleasant and friendly.

Staff made me feel genuinely welcomed

The team consistently demonstrated a helpful and welcoming approach throughout my visits.

Online booking makes appointments quick and easy

An outstanding GP practice across all aspects of care. I notice various feedback regarding appointment availability and scheduling, but the practice offers digital and mobile app features that eliminate the need to wait in person, and I have consistently been able to secure appointments within a reasonable timeframe. The app functionality also extends to managing repeat medications conveniently, removing the necessity to visit the practice for this administrative task. Additionally, the practice allocates extended consultation slots, providing substantially more time during appointments compared to other local practices. The entire team, including administrative and clinical staff, deserve considerable praise for their service.