Southdene Medical Centre

Friendly reception made booking straightforward

This is an excellent medical practice and the clinician I saw was fantastic.

Prompt and effective at every interaction

Outstanding medical practice. Each and every encounter with this facility has been both timely and efficient.

Helpful reception staff made the difference

Consistently supportive and of high quality.

Reception staff didn't listen or understand clearly

I had a disappointing experience with the reception staff member. I felt there were difficulties with communication during my interaction, and I was uncomfortable with how the situation was handled. Rather than resolving the matter directly, other staff members were called over, which made me feel embarrassed. Other patients and staff members present seemed to understand me without issue, which made the experience feel more frustrating. I was left with the impression that I was being treated differently based on appearance. This is the second time I have had a similar experience at this practice, which is why I felt compelled to share my feedback. I believe the reception team would benefit from improved customer service skills.

Quick callback and helpful staff throughout

Had a very positive experience overall. Received a call from a clinician on the same day, followed by an appointment. The receptionist, nursing staff, and doctor were all extremely pleasant and helpful.

Good practice with helpful reception staff

A satisfactory practice

Phone consultations delayed our appointment process

Have not yet had an in-person appointment as the doctors operate remotely. My spouse waited several days for a telephone consultation. When contact was finally made, a photograph of the issue was requested prior to the call taking place. Would prefer to see clinicians back working from the practice premises.

Felt genuinely listened to and respected

The healthcare professional demonstrated a pleasant demeanor, showing patience and thoughtfulness throughout the appointment.

Dismissive approach made me fight for care

The medical staff here made me feel judged for seeking assistance with my health concerns. They were dismissive when I raised requests and I had to advocate strongly to get the diagnostic imaging I felt I needed.

Quick response when I called in

I was able to speak with a clinician within an hour of making contact. Switching to this practice from my previous surgery was one of the best decisions I made. The entire team demonstrates friendliness and professionalism.