Southmead Surgery

Incredible healthcare experience beyond my wildest expectations

T Stars falls short of capturing how exceptional Southmead truly is - they're absolutely top-tier. Let me illustrate: on May 8th, while at Wexham, a nurse noticed an oedema on my leg and suggested seeing a doctor. I snapped a photo, sought online advice around 1:25pm, and remarkably received a call by 2:15pm for a 2:40pm same-day appointment. The doctor provided a comprehensive diagnosis and prescription, all within an incredible 75 minutes... now that is PHENOMENAL. Having been a patient here for over three decades, I'm continually amazed by their consistently phenomenal staff. A massive WELL DONE to every single one of you!

Compassionate care and efficient medical service

I want to express my sincere appreciation to the entire team at the medical practice. Their recently implemented appointment scheduling system is highly efficient, and the staff's responsiveness is top-notch. A special thanks to Dr Crick for providing such outstanding medical treatment during my recent visit.

Best surgery for patient care and compassion

Southmead surgery stands out as arguably the most exceptional medical practice in terms of patient treatment. Having experienced multiple healthcare providers, I can confidently say Southmead surpasses others in prioritizing patient welfare. Their approach to healthcare truly demonstrates a deep commitment to patient health that sets them apart from alternative clinics. The nursing team and administrative staff are remarkably impressive and dedicated.

Loud music ruins otherwise decent customer experience

Friendly staff, but the excessively loud radio in the waiting area was a significant distraction. The constant noise made the environment uncomfortable and far from relaxing.

Incredible healthcare that actually listens and helps fast

Top-notch medical practice that truly stands out. My ankle condition was quickly identified in a matter of weeks, not dragging on for years. Similarly, my mental health concerns were effectively addressed in a short timeframe, rather than lingering for months. The entire team across the surgery is exceptional, providing outstanding care and support.

Rude staff and unhelpful medical experience at clinic

The receptionist, Donna Llewellyn, comes across as incredibly patronizing! When seeking assistance, one expects support, not condescension. The ACT (Advanced Clinical Technician) also displays a rather harsh demeanor. During one visit, I endured a 45-minute wait to see him. After he addressed my initial concern, I simply requested a quick glance at a mole that had previously been examined at the surgery. He dismissively suggested I could have any future medical professional take a look without scheduling an appointment. However, when I brought this up with ACT Mike, he flatly refused, insisting I make another separate appointment—despite my having already waited an extended period to see him.

Frustrating medical service with unhelpful reception staff

I'm reluctant to post negative feedback, but I feel compelled to share my experience. Seeking a doctor's appointment after a long hiatus, I was utterly dismayed by the service and bureaucratic process. When I phoned reception at 8:30am, the receptionist's demeanor was, candidly, dismissive and condescending, simply instructing me to use an app. I have no desire to navigate an app, and I questioned the receptionist's purpose if not to provide actual assistance. Having worked continuously since age 16 and contributed national insurance, I expect a straightforward, respectful process for booking a GP appointment. After enduring a seemingly pointless interrogation of questions, I was told someone would call back—which never happened. Instead, I received a link displaying my previous responses and an invitation to book a time slot. This unnecessary bureaucratic maze for what should be a simple task is infuriating. The MyGP app is equally frustrating; attempting to book an appointment only offers an option to call the surgery directly. As a result, I am actively seeking a new medical practice. Southmead's service is disappointingly subpar.

Great local healthcare with compassionate professionals

A top-notch local medical center with a compassionate and incredibly dedicated staff who truly go above and beyond for their patients.

Great care and quick responses from friendly staff

A welcoming medical practice with exceptional personnel and physicians who provide prompt and helpful guidance.

Consistently reliable product for my needs

Consistently excellent.

Convenient late appointments with punctual service

Consistently offers convenient late evening slots around 10 PM, maintains a peaceful atmosphere, and typically adheres to scheduled appointment times 👍

Exceptional healthcare and service at southmead surgery

I am absolutely thrilled with Southmead Surgery! The reception staff are welcoming, supportive, and incredibly competent. The physicians I've consulted have been exceptionally compassionate and forward-thinking. Most impressively, their telephone system is outstanding - I'm never left on hold for long, and my calls are promptly addressed and resolved.

Exceptional service that truly exceeds all expectations

Absolutely perfect. Exceptional service that we deeply appreciate.

Terrible customer service from an unprofessional receptionist

The most discourteous front desk staff I've ever encountered in my entire lifetime. After calling for the fourth consecutive day, I'm appalled by her abysmal customer service. She handles inquiries with such blatant disregard, even when the matter is critically important, which is deeply distressing.

Reliable healthcare with attentive staff and patient support

I've been a patient at this medical practice for quite some time. Overall, my interactions have been satisfactory, and although there have been occasional challenges, they were ultimately addressed. The staff seems overwhelmed but genuinely attempts to meet patient requirements. The reception personnel are particularly helpful.

Friendly and helpful medical team at southmead

I'm thoroughly impressed with the care provided by Southmead Surgery. Overall, I've found the staff to be consistently warm, competent, and supportive - though there are occasional moments of brevity in conversation, which I understand given my own past experience working with the public. Since the birth of our daughter a few weeks ago, we've been more frequently engaging with the practice and want to specifically praise the team - Dr Hirani and Jenny at reception have been particularly outstanding. My two constructive observations would be: 1) In my younger years, I recall always seeing the same GP, which created a sense of continuous care. That personal connection seems absent now (I acknowledge this might sound like typical generational grumbling, but it's genuinely felt) - though this isn't unique to this specific surgery. 2) The appointment booking process is equally frustrating and not limited to this practice. With a newborn who often disrupts our sleep until dawn, attempting to secure an appointment by queuing at 8:30am is challenging. I'm convinced more efficient booking methods exist, and I remember when advance appointments were standard. While I recognize this likely stems from widespread NHS funding challenges, it's worth highlighting.

Compassionate care that truly touched my heart

Appreciative. As both a caring family member and a non-patient, I found your assistance consistently outstanding. Heartfelt gratitude to you.

Exceptional customer support beyond my expectations

Thank you for providing such excellent service.

Great local surgery with caring staff

I've been a patient at Southmead surgery for more than four years, and I couldn't be more satisfied. The front desk team is incredibly supportive and consistently maintain a positive, upbeat attitude. When it comes to my young children's baby vaccinations, the nursing staff have demonstrated remarkable patience and compassion. As for the doctors, they are truly exceptional! They consistently demonstrate a commitment to going the extra mile, and I always feel completely confident in their care and expertise.

Caring doctors who truly made me feel heard

Despite having relocated and no longer being a patient at this practice, I can confidently say that during my time here, I consistently received excellent care. My appreciation goes out to the staff.